A D.

I have tried for over a week to purchase everything in my cart at Roxy... and each time the order would say approved and then a day later cancelled.

I called my bank - they notify nothing is wrong with my card or funds at all. But that there was strange activity from ROXY.

I emailed customer service a couple times... they write back without even providing a solution and they just said we apologize for the inconvenience.

I CALL customer service and do not get through until 3 times of attempting to reach someone...
The guy on the phone seems clueless as to how to help me and couldn't fix this issue he said nor did he know what to do or what has been going wrong. He mentioned Covid 19 being an issue for their processing and ups carriers. But no solution for my order at all. He suggested making a small order instead.

So I tried that... and I changed my payment method to my credit card - again, plenty of funds - and again they said an hour later after acceptance, it said YOUR ORDER HAS BEEN CANCELLED sorry for the inconvenience. BUT THEY STILL TOOK MY FUNDS OUT! What is going ON ROXY?!? This is so strange for such a huge company to be having these issues with zero customer service to help paying clients