Rachal S.

I regularly order from Roxy and like their products. However if you have to return any items you can wait ages for a refund and when you finally get one it is the incorrect amount. I am in dispute with them over a sweatshirt I returned. It has taken 6 or 7 emails to them and several automated responses to get a refund which was incorrect. They are now not replying at all and therefore I will never use this company again. They fail to realise that customers may re-order or exchange items if they received refunds promptly but this return statement of 30 days, 10 days to process on receipt and the 3 working days for the bank is a nonsense and let's them down badly. I asked for an item to be sent as a good will gesture using my unreturned refund and they have not replied. Also its as if they haven't a clue what you have returned but you start a return on an order and yet when you query the return they want the information again and then refund you for something they have already refunded you for. However in my case underpaid me but equally, if you do get paid you may be overpaid