Rover

They stole my informationand charged by credit card. They refused to help. They claimed their fraud department "doesn't do phone calls." They are the least honest and least reliable company in America. Please go somewhere else! Anywhere!

In July as a result of the Rover Pet sitter, my home was broken into by her friend while caring for my dog. He then emptied the contents of my refrigerator covering my kitchen floor & expensive antique rug (ruined). He destroyed my son's room, broke my printer, urinated and defecated (#2) on my kitchen floor. The trauma is still impacting my dog and terrified my son. The sitter's friend was recently arrested for this and assault on a female. Rover settled a portion of my claim but refused to settle the balance. I strongly recommend against ever using Rover, and they did not do everything needed to remedy the terror and destruction on my home.

I have experienced 2 frustrating payment issues with this app. My client still hasn't been refunded her payment of over $800 after speaking with a "representative" over 10 days ago. In addition to this, I still have not received payment from a dog walking job I performed this Monday. The app states that your payment will be received 4 days after your job. If you're a pet sitter, avoid using this app.

Poorly managed site and would not recommend. After booking a dog walker two times they never showed up for the meet and greet. These people are scammers and a complete waste of time. When I thought I found a reliable dog walker he started changing the times, quit after 2 months and then no showed the last two weeks! These people don't care if your dog is walked or they would show up or at least communicate with the owner if they can't make it. I've had better luck finding reliable people on Care.com.

Rover talks a good game that they are there to help if there are any problems. Satisfaction guarantee and all that BS. But when the rubber meets the road and you ask for a refund they tell you "all our sitters are independent contractors, you should call them directly and work it out" I could not be less pleased w/ the service I received or the customer service Rover try to dole out to me after there was a problem. Buyer beware!

After a few years with Rover and cared for 100's of dogs they penalize pet sitters if dogs have an altercation with one another and don't care about its sitters. Very unfair practices and non professional.

Molly was lost 34 days ago. Rover printed some flyers and then stopped because their budget was used. That's it! They said to go after the sitter. Rover cares NOTHING about your pet. The more sitters they have, the more money they make. No checking sitter at all. In fact, sitter that lost our dog is still on the site with 5 star reviews!

Hire at your own risk and the risk is heartbreaking.

https://www.facebook.com/*******444/posts/**************/?d=n

I hired a sitter off rover recently. She completely neglected our animals and left our house a disgusting mess. Worse yet, after running a background check on her, we discovered she is a convicted felon. I am shocked that Rover would allow this. Especially when they claim to require background checks for sitters to qualify for site. I am now pursuing legal action.

Extremely unhappy that on the very second visit to my house the dog sitter tried bringing her boyfriend inside my house without even asking me if that was ok. As soon as they they realized i knew of his presence he ran back to the car. After that she she started sending me a barrage of texts about how she was not happy that she was being monitored "without her consent" by the security cameras. She should know that this is the reason why people have security cameras so they can monitor the safety of their house and a person who is going to walk the dog should not have a problem with a security camera being there if there is no wrong intent.
Also in talking with Rover, they said they don't have a policy which prohibits the dog sitters from doing anything like this. This is very scary to me, as people are using Rover, thinking Rover has the security procedures in place, but actually they don't.

I might have saved myself from being robbed that day.

Never planning to use Rover again.

I was looking after a dog that became extremely agitated, so I called the customer service to get some help and she suggested to turn on the TV. I am full of bruises and scratches. What is the point of having a customer service if she's just going to Google any random thing.

When she saw my ring cameras in my own house she had a mental breakdown. Rover told her to put my cameras down. Which is crap that is my house not there's. She threatened to leave. Thank God I had a friend to cover the last days
I do not recommend their service

Horrible, horrible service. Their rover guarantee of safety is worthless. What they don't tell you is that they only cover the vet bill for anything over $250. The pet sitter was nice, but she didn't even notice that my dog had been bitten, was bleeding, and was in pain. By the time that I picked up my dog (only 2 nights there thankfully), the blood on her ear was dry and there was pus from the infection. When I told the sitter about the vet bill, she said to call rover. Now Rover and the pet sitter are avoiding me. This is going to the better business bureau.

The whole reason to go through a website like Rover is so there is a layer of protection between you and the sitter. You think that in the event of a problem, Rover will step in and rectify the situation.
I'm here to let you know, they will not. They could care less who is listed as a sitter on their site. We booked a sitter through rover.com to do once a day 30 min to change food and litter. We came home one night at 1:30 in the morning to find her past out in our bed and empty alcohol bottles of ours littered throughout the apartment.
According to Rover they can only offer a third party mediator in case of a sitter issue. They don't care what happened and said they think they can "coach" the sitter so it won't happen again. I don't even think they read my emails because I would immediately remove someone like that from my business.
Needless to say, I highly do not recommend Rover. They offer you no help should an issue arise.

We hired a doggie daycare and left specific instructions because our dog has surgery just a few days before. We arrived to pick up our dog and cat and found our cat still in the carrier we brought him in. Our Dog was running around unsupervised in the front yard without the cone we said she had to wear when she wasn't being watched. We loaded our animals and drove just a mile down the road before having to stop and give our dog water. She drank a full 16.9 ounce bottle of water. It was clear that she had been left outside all day in 90 degree heat with no access to water. Please beware of this service they seem more likely to harm your pet than care for them.