Horrible, horrible service. Their rover guarantee of safety is worthless. What they don't tell you is that they only cover the vet bill for anything over $250. The pet sitter was nice, but she didn't even notice that my dog had been bitten, was bleeding, and was in pain. By the time that I picked up my dog (only 2 nights there thankfully), the blood on her ear was dry and there was pus from the infection. When I told the sitter about the vet bill, she said to call rover. Now Rover and the pet sitter are avoiding me. This is going to the better business bureau.