Rover

*******@rover dont wanna do the right thing and refund my money I'm gonna bring this matter to social media. One thing I'm not gone play about is my dog or my money. I dropped my dog off to a sitter this Sunday and he was due for pickup Wednesday but I extended the stay till Thursday night. Instead of me picking him up Thursday night I contacted the woman to see if I could pick him up earlier because of the winter storm and sleet being on the roads. She told me she wasn't even at home and that was the first red flag. So I had to wait on her to get home. When I picked chase up he was shaking and trembling like he was traumatized. I put him in the car in the backseat and he stood for about 10 minutes. Usually he looks out the window or lays down. I literally had to pull over and put him in my lap for the whole ride home to calm him down. Once we got home I seen he had 2 rashes on his penis due to her putting a diaper on him for 5 days straight without my permission. He also was scratching non stop and rubbing his back on the carpet and against anything to itch it. He had been around multiple dogs so I didn't know if he had fleas or what but before I sent him to the sitter he had a flea bath and wasn't itching. He also came back very dehydrated and kept drinking his bowl empty in seconds. I tried to report it and rover told me I had to spend $250 to even file a claim. Why do I need to spend money to get my money back? Wrong is wrong. This lady did what ever and god knows what to my dog and y'all not doing enough. I took him to willowbrook Petsmart and they can even vouch for me that his skin was definitely irritated from whatever she had in her house and his private area was red and irritated. It was more red on his private area but we put medicine on him the first day he came back to try and help.

BEWARE Rover does not vet anyone on their site
So you could not be getting a reliable person looking after your beloved pets
BEWare

Warning use at own risk, the company cheat their workers and customers. They offer no checks and the support is terrible.

03.07.23 Rosa called me, proposed, and the time I counted on it, I waited and no show. Totally unacceptable. Refund received

I joined this site in hopes to get a job as a dog walker or a pet watcher. Once I joined the site, they made me get a background check and answer a bunch of questions. I felt safe knowing that I needed a background check and assumed the same goes for the pet owners. However, I was very wrong. I got a job offer from a man wanting to find someone to walk his dogs. He then messaged me asking for my personal number. I thought this was weird since you can directly message pet owners from the site without having to give any personal information out. He then asked me what I would like my pay to be and I thought this was odd as well (since you set your price on the site). After telling the man that I was comfortable with the price he already set, he then asked me to meet him somewhere so I could meet the dogs. I thought this was ok since Rover suggest meeting with the pet owners before the job. After setting a date to meet, the man then asked if I was comfortable being paid off the site. I was not comfortable with this and I thought it was strange. I did not reply to the man for a while, however, he continued to message me asking if I received his messages and continued to try to confirm a meeting with me. As a young college girl, this made me incredibly uncomfortable. I then went on the app and declined the job, but before I could decline, I was that his account was removed due to suspicious activity. I was enraged to know that this site does not require background checks for pet owners. I do not recommend this site for anyone wishing to become a pet sitter. It is dangerous and there is no way to know whether or not the owners are real and safe people.

The worst experience of my life. I used rover because a co-worker of mine had a good experience and my girlfriend and I had to fly home for the holidays and we didn't want to put our dog through the flight. Have a dog that requires medicine to be applied to her eyes twice every day. Part of the agreement with Rover was that send photos of our dog every day, WHICH DID NOT HAPPEN. We wanted the photos to make sure that our dog was getting the eye treatment she needed. Upon returning we found out that the person we left our dog with had LOST THE MEDICINE. So we did not receive photos documenting the fact that she had been getting her medicine, we didn't even get her medicine back as they had lost it and or dogs eyes were TERRIBLE when we got home. So much so that we took her to the vet immediately. When I called Rover to go over this they told me in a polite way that there was nothing that they could do and they would not refund our money or even cover the cost of the medicine that was lost. I WILL NEVER USE THIS SERVICE AGAIN NOR WILL I EVER RECOMMEND IT TO ANOTHER PERSON. I wish I could give it 0 stars, even the customer service was horrible.

I REACHED OUT SEVERAL TIMES FOR HELP AND NO ONE WAS ABLE TO ASSIST. WHEN I CALLED THE HELP LINE THE REPRESENTATIVE WAS OBNOXIOUS! VERY POOR FIRST IMPRESSION!

MY DOG WAS DEAD 19 MINUTES AFTER I DROPPED HER OFF. I received a message from the sitter that my dog had escaped from her harness and was on the run. A few minutes later I received a message from a women who found my dead dog in the street, moved her to the grass on the side and called my phone number from her collar. I picked my dogs broken body off the street corner, took her to my vet, and missed my flight to CA for a graduation and engagement party.
I decided to try Rover.com because my dog was afraid of boarding kennels since my other dog died. She was fine when she used to be boarded with her brother. I thought this would be a less stressful situation for her. Now she is dead.
If you are a dog owner: Realize being a dog lover is not an adequate qualification to watch you precious pet. Leave the safety, care and security of your pets to professionals. Or be prepared to live with the guilt and grief that may result by your decision to use a service like Rover.com.
If you are an in home pet sitter: Be prepared to be unintentionally responsible for the insurmountable grief you may cause if something happens to the pet in your care. Because you really are not qualified for that responsibility.
If you are Rover.com support staff: Sending an email expressing condolences is appreciated. When in that email you offer to cover financial burdens then keep your promise. I replied that I had to pay a change fee for my airline ticket and 24.00 for cremation. Then to be told that NO they really didnt mean any financial burden, because the fact that this tragedy caused me to miss my flight was not covered. They would cover the cremation charge. Six days later I am still receiving daily emails requesting more detailed information on my receipt I attached.
You contributed to my grief by the constant emails. A daily reminder that my decision to use your service resulted in my dog dying. I now feel harassed by the interrogation over the cremation charges. FOR 24.00! Disgraceful.

I had never heard of Rover previously until we recently required the services of a pet sitter.
Rover made the process smooth and easy.

Mis treated dogs, they refuse to do anything to compensate if a dog is mistreated. Do better rover :(

Ive used it for months. I get lots of clients and clients seem happy with it. Overall id say it works great.

We had problems with the app in booking the service and the level of care was sub-standard. Do not use this service.

TLDR: Rover sitter lost Dog. Rover has been disrespectful and has offered zero help.

This is a fairly long story so I apologize. We were going on a vacation from the USA to the UK for about 10 days. Due to our dog being a little anxious we wanted her to be at home and not boarded for such a long time.

Hired a sitter with great reviews and multiple repeat clients. She came in for the meet and greet and was great with her.

Day of the trip she is suppose to be there at noon to sit more with the dog and get more use to. She doesn't show up. I text her what is going on she said she stopped by for a bit and she was fine (which was a lie because we have a door monitor and no one unlocked or opened the door). She says she will be back there at 3:00 pm. She doesn't get there until about 6. No more communication until the next day, when she tells us she lost the dog. We drive 9 hours to an airport and fly 8 hours to NYC then drive 4 hours home. We find the dog after a few days of searching.

We find out from animal control she lost the dog the night before she told us she did (the first night) lied to us and Rover about it.

Rover offered to print flyers for us (at a store that is not in our area), but informed us we could only print a limited amount of flyers. Offered to request Rover sitter volunteers to come search (no one did). They initially refused to refund the first night of pet sitting but after much complaining they finally did. They refused to pay for a vet checkup to make sure the dog was ok after we found her. They refused to pay for any of the costs associated with finding the dog (travel expenses to get back to the area or to reimburse the trapper we hired to get here back, which did work thankfully). They were condescending and purely money oriented in everything they did.

Please avoid Rover if you think their guarantee is anything. Read the fine print they have a loop hole to get out of almost anything and they will use it.

Do not leave your dog with rover, I guarantee they will lose your dog, not pay for vet bills or the loss of your dog.