Rover

Rover will allow anyone to represent themselves as dog care people on their site and they do nothing when you confront them with the lies and dishonesty of their sitters. I left my dog at home at 8:30 in the morning. The sitter promised to be there by early afternoon. This was a home sitting arrangement. When I hadn't heard from the sitter by 8:30 pm, I sent my daughter to the house to check on our dog. My daughter advised that no one was with the dog and that the dog was distressed to get outside and do her business. Meanwhile, the sitter texts me and tells me she is with the dog and they just came in the house from playing outside. The sitter sent me a picture of the dog by the pool which I guess was supposed to corroborate her text message. I determined that the photo was taken on a previous engagement. If it had not been for my daughter, I would have had to cancel my vacation and return home as I certainly didn't want someone who told me blatant lies to continue staying in my home. I reported all of this to River. Never heard anything as to how they dealt with it, but I looked up the sitter and she was still on the site with a five star rating and my review never made it to the website.

The hired Hyten from Rover.com to walk my 3 year old American Stafford Terrier 2 times a day while I was on a business trip for a week. I met with her and walked her through everything. I even left her a $50 tip. She communicated with me every and sent pictures. I returned to Chicago a few hours earlier and let her know to still come and take my dog out, but that I would be home. She rushed to my home and had 1) gotten there, 2) walked him and (3) returned my keys all within 20 minutes. How do I know this? Because I was 20 minutes from home when I called. When I returned home, my apartment was full of urine and poop! My dog does not poop in the house. She did not do the services obviously! I contacted the company. There was nothing that they could do.It has cost me over $1000 to have my rugs and chairs cleaned and my floors cleaned and re-waxed. I will never use Rover.com again and if you use Hyten, be aware that she did not do her job and would not give back my money - not even my tip! Never use ROVER.com!

First, these people on rover are independent contractors. They do not work for rover. They just use rover to promote their business and if simeone books through rover, rover gets a percentage. You need to understand that many of the reviews can easily be faked. The credentials the sitters claim are bogus. They just take an online course so they can add it to their profile to look legit. My neighbor is a sitter on rover. Has a ton of fake reviews. She keeps the pets in a crate on a back porch. Leaves the pets in their own feces and urine. Never once walks them. Has a backyard that is like a junkyard. And had her own dog taken away for neglect. These are the type of people in Rover. Sure there might be some good, honest animal lovers on rover. But many are using rover to make a buck. Rover does not properly vet these people. If u must have a stranger watch ur pet, then go to their house. Check out their backyard. If they dont take care of their house/yard, then they probably arent taking care of ur pet. Dont rely on fake reviews and pictures.

I am deeply disappointed by Rover's lack of accountability, failure to live up their promises and lack of concern regarding my and my dog's safety.
One sitter stopped showing up and when I finally got ahold of her finally informed me without any notice that she was no longer available, period. For over a month I tried to get my keys back and she stopped answering. So this girl has 24/7 unauthorized access to my house and Rover did not care AT ALL. They could have simply comped me fifty dollars to replace the locks, but they called it a property damage issue and stated owners have to pay the first 250 of any property damage. Refused to acknowledge it was a safety issue, not a property damage issue and refused to do anything.
Then a sitter, at a meet and greet, instead of coming into the dog park called my dog into the smaller entrance gate. I thought that was weird but fine, until I realized the outer gate was WIDE OPEN. WTF. Obviously my dog got out and I screamed my head off because my dog has NO RECALL. Thankfully I got him back fairly painlessly but I was very upset and reported it to Rover. Again, they have not done anything and this girl who is so careless, she clearly did not even try to latch the gate, is still walking dogs. It's been 6 weeks and each time I follow up, they send me the same useless language about their privacy policy and state their specialists are doing a "deep dive" into the situation. What a joke. I am deeply disturbed by their callousness and lack of concern. Disgraceful.

I booked a few services due to platform for my puppy. When I pick my dog up, the sitter alerted me that my dog had been scratched in the eye by one of his dogs. His left eyelid was bloodied in the corner. I took my dog to the vet the next morning. I was told that they needed to do a staying to see if the cornea was scratched. Thank God it wasn't. I submitted the documentation to Rover to be reimbursed. They played games for five months: "we didn't receive your documents," "we received your documents and you can expect payment," "we didn't receive your documents," and "we have received your documents, and your claim doesn't qualify." They stated that the reason for denied my claim was that the diagnosis indicated on the vet records was "pinkeye." Why in the world would I go through the trouble of taking my dog to a hospital for an injury under the guise of getting his pinkeye treated? He is under a PetSmart wellness plan; therefore, it any, visits for non-emergency issues are covered under this plan. They did not ask for more information or for me to have my that provide specifics or more information on the visit. Please stay away from Rover because there is no guarantee that your pet will be kept safe for that Rover will cover the bill. Please use this company at your own risk, because from what I'm reading, I'm happy to have my puppy back alive.

Booked a stay for my boy Max a month in advance with Reilly of Lakewood, OH. The dates from June 6th-22nd. Had the meet and greet the week earlier, all went fine and I explained we were going for a 16 day dream European cruise vacation. Confirmed drop off time (4pm) the next day. At 12:47 pm I receive this message I went to the hospital and was admitted last night for a bowel obstruction and will be here until at least Saturday for a colonoscopy ´ That was it! I had also explained to her that we use rover because my 14 yr old senior dog does not do well at all in kennels or shelters. So we were left with 3 hrs to find a sitter in June for 16 days. We ended up kenneling him for 3x the price as they had to move him around different suites according to availability. Also had to get a friend cover 4 of the days adding to the confusion. Contacted rover for them to say they would be happy to cancel and refund the booking! Adding insult to injury they offered 20 bucks towards a replacement stay but that it would not be valid outside of the booking dates. Understand that had I cancelled within a week of the booking i'd of had to pay 50% of the booking fee. Does the sitter have to pay me?! Nope. I can't even leave a review because the booking was cancelled. I received a courtesy call from a supervisor... other than an apology I got nothing. So now... happy to copy and paste this to every review site possible.
BEWARE booking... you are not protected as the boarder. Reilly of Lakewood OH is NOT reliable or responsible for her actions.

I will never and I mean never use this service again. I hired a sitter from this so called service and the sitter I hired was supposedly a 5 star sitter. I went out of town to attend a funeral and my trip was cut short because at 6:00 in morning I had to rush home because this negligent sitter did not close the door to my house allowing one of my dogs to escape to my neighbors house. When she tried to do the neighborly thing and return him walking over to my house seeing my front door wide open she yelled out to me and was met by my other dog who went into protect mode and bit her until she retreated back to her home. Meanwhile this sitter is upstairs sleeping absolutely clueless to what was going on. Even after she heard the commotion and eventually came to see what was going on with the dogs she was supposed to be watching my neighbor (still being ran off by my dog by the way) had to scream at this sitter to help her get my dog away. Then to top it all off my dog gets taken by the city for quarantine and rover suspends my account. If I could give this services a zero I absolutely would I have filed a complaint with the BBB about this company. An absolute joke

We hired a dog sitter with Rover, paid for 3 days and on the 3rd day she just dumped my dogs because she said she had things to do and wouldn't stay with them no more. We had to just end our trip and come home immediately to find them starving and no water. Contacted Rover they didn't do anything, no refund, didn't let us write a review for her and she still there on their website taking people's money. Worst dog sitter, nasty experience, worst company. DO NOT WAIS YOUR MONEY WITH ROVER

These dog sitting services are the worst honestly… I had an issue with TrustedHousesitters where the sitter simply DID NOT SHOW UP. So I had to find a last minute sitter on Rover. She seemed nice and agreed to the last minute sit. I told her on the phone and in person (twice) that my dogs have never slept alone and she needed to stay at the house overnight. She said "ok, that's fine". I told her she did not have to clean up much and she could enjoy the pool, use the washing machine - to which she replied: I don't think I'll need that. I said "ok". We left. The first night she left at 10:30pm & came back at around 3:30am. The second night she left the backyard door open and my bigger dog out until 1:30am - when we specifically told her NOT TO DO THAT because of the possums that may come by. Third night she left at 11:00pm & came back at 5:00am. On the 4th day she brought "a friend" and they had a little pool party. They smoked near my dogs & she denied. She left my dog who is in heat on my white couch. When I told Rover they told me I needed to talk to her first & request her for a refund. After her taking back on me and saying a lot of lies and just reiterating she left for only a few hours & that she had an emergency (never mentioned it to us) and that her friend came over because there were spirits in my house. After all that, Rover is giving me "a one time only" refund of $100.00. Out of the $600.00 I had to pay. I will never use this website again.

I have a pet sitter that I normally use who was unable to board my dogs for a short trip out of town because she has a newborn and is understandably taking some time off from boarding. So I decided to try Rover to find someone who can board my dogs. I made a reservation through the site with someone who lived very close to me, had a meet and greet with her to give her a chance to meet the dogs and have them meet and interact with her kids, and get everything squared away. That went fine, so I figured we were good. Wrong. A few days later, (literally a week before my trip) I get a message from the sitter saying "something came up" and she can't board my dogs. So now I had to scramble to find a place to board them, during spring break no less. Luckily, I found a place. But I'm highly peeved that the Rover contractor can just cancel so close to the reservation and not be held accountable in any way. If I hadn't been able to find another place I would have literally had to cancel my trip, as I cannot bring three dogs with me. And I wasn't given the opportunity to review the sitter at all, since the reservation was canceled. Sorry, but if they canceled the reservation at the last minute, I should be able to review them to warn others that they might receive the same treatment. Needless to say, I am not going to use Rover again. Not impressed

My fiancé and I did not want to leave our 3 month old puppy at home alone for 12 hours, so we decided to use to app Rover. We veted the guy and looked at his 70 reviews, all stating how amazing he was. Throughout the day we only received one photo of our baby girl and it appeared she was chained up to the porch with a leash. Two hours later we received a txt advising we needed to call him. My fiancé called
Him and he advised our puppy was dead.

The sitter advised us he took another dog on a walk leaving our puppy at his house alone. When he got back from the walk he said he found her with her head stuck in the fence and she was dead. One I believe this sitter is lying. Two when we dropped her off and in his bio it advised he would never leave her alone.

When I picked our girl up she was dead. The sitter did not try to bring her to a vet. The sitter would not advise on how long he was gone from the house. Rover was contacted and the best they could do for us was suspend him from the site. The reason I am writing this is to warn dog parents and advise against using this app. The people at Rover showed little remorse to our lose.

I will never use Rover again. We had planned a Disney World vacation for over a year for our entire family so we started looking for someone to take care of our dogs a couple of months before we were supposed to leave for the week long vacation. First we had a hard time even finding someone available for the week we were going to be gone but finally we had Renne who had accepted the job to watch our 3 small dogs. We wanted someone to stay in the house with them as 2 are rescued dogs and have anxiety and we thought it would be easier for our dogs if they stayed in their own environment. Everything was set to go a month before we were supposed to leave and then the day before we were supposed to leave to catch our flight for a vacation we've been planning for a year she text me and canceled. We now had no one to take care of our dogs and we were supposed to catch our flight the next day. She didn't help us find someone to replace her, rover did nothing to remedy the situation. Thank God we did get a refund but I think that's because she never came over. We had to scramble to find someone else to take care of our dogs and after reading some of these reviews thank god we did!

Before the covid-HOAX outbreak paid over $300 to take care of my dogs for 1 night and 2 10 hour days... No-over nites... Talked to brenda, the sitter in vegas, many times and rover gives a BOGUS phone number to operate under... Vegas shut down, told brenda I want my money back,,, she never paypaled me it back and rover would never even respond... My Air BNB was no problem! Rover is a COMPLETE SCAM... brenda even said shed be at the gym both mornings for an hour or 2 and leaving my dogs UNATTENDED! WILL NEVER do anything with F-in rover as they ARE DOG$#*!!

Rover markets itself as a competent animal focussed business. The truth is it treats those who care for peoples animals as expendable poorly educated ignorant low grade workers. They make no distinction between inexperienced young people and those with decades of experience in other industries who may be retired or working part time in this industry because they love pets, those of low intelligence and varied work experience and those who are arguably only doing this type of work because they perceive it to be easy work or can't get better paid regular work in other industries etc. Their staff have very little actual experience themselves in the business they operate but think they are experts because they scrape the internet of per related articles and present them as scientific fact or best practice. This is then used to "educate" sitters and deceive pet owners into thinking they are an expert organisation. They are happy to break laws, such as those that require people doing this work to be licenced in their particular jurisdiction and they do almost nothing to facilitate the collection of quality data from pet owners such as vaccination records. Operating an internet based business they do almost no vetting of their Sitters and instead rely on complaints and other parameters (eg response times) to grade sitters. You will find some excellent well qualified and experienced people on Rover but they are there despite the quality of Rover and its policies not because of them. You will also find many people with very little to no experience or concern for your pet beyond trying to make a quick buck. People who will cancel on you at the last minute and use simple methods to deceive you into thinking they are doing a good job. You will get nowhere trying to escalate an issue and be met with petty punishments if you challenge their decisions or try to speak to senior decision makers who you hope have more business sense and knowledge than the people you are forced to deal with. 2 years as Rover Dog Sitter in South East UK

This sitter made two attempts for me to contact him outside of River. The first attempt I ignored and the second attempt I agreed upon after he changed his pricing. I had to contact him over and over again to see if he was even there with my dogs. No updates were given. We have a puppy cam which thankfully captured how he really treated our dogs. The second day we were out of town I reached out to him to see if he was at our home and informed me that his tired had blown. This meant he had not been to my house in 8 hours. We booked him for house/dog sitting.

More Info below of what we sent him/what happened…

1. You did not go by the schedule we provided and agreed upon. Instead you came and went as you pleased without updating us of your arrival unless I messaged you first.
2. Yes the pup cam did work and I am home looking at the footage of you using my husbands game system without permission, going into our bedroom without permission, picking baby doll up backwards and basically dropping her when she wanted to get down.
3. The times you said you were there with them you were not.
4. We had to drive 9 hours back home rushed because you did not provide a service even prior to your tire supposedly blowing.
5. You did not take Ben for walks and you did not give them treats (we were very surprised at the unopened bag of carrots left for them in the fridge).

We would definitely like the full refund we agreed upon.

Even though we cannot provide a review on your account because you persuaded us to book outside of the app, something I had second thoughts about when you suggested, we will be contacting Rover and reviewing your service on the entire Rover app.

Hopefully you provide EXCEPTIONAL service to the next family who hires you and the 5 stars you consistently received never had to see how you truly treat their four legged family members.

I contacted a pet sitter that was registered with Rover by the name of Ashley M from Belleville her post was quite impressive with a bunch of raving reviews but we all know, reviews can be generated by friends and family. We originally had thought she was independent but then when we got the message from Rover, we saw she went under Rover's umbrella. Upon messaging her, we spoke on the phone to make arrangements to come and speak to us and meet our two dogs. The next day, we received a message from her that we made a mistake and had registered one dog instead of two. I corrected that on Rover. Then we got a quote for one dog and I decided that it was a bit over our budget. After discussing it via texts with Ashley, she lowered the price that we were comfortable with and agreed to he service, pending our visit. Then we received a notice from Rover that we had to confirm the booking and that we had 48 hours to do so or the account would be closed. I don't like being threatened like that so I messaged Ashley to cancel the booking and told her why. With that, she immediately replied by text stating that the "little" I was paying her was disrespectful and that she was trying to give us a deal. She also stated that we were far too cheap and that we shouldn't own dogs. She came across like a little girl throwing a hissy fit because she wasn't going to get her money. Quite frankly, if this is what Rover sitters are like, I will not book a pet sitter with them EVER.

A NEXT DOOR NEIGHBOR SITS FOR ROVER. THESE PEOLPE HAVE TWO DOGS OF THEIR OWN. BOTH OF THEIR DOGS HAVE BEEN RUN OVER BUT LIVED. ONE HAS BEEN RUN OVER TWICE. THERE IS AN OBVIOUS PROBLEM WITH ROVER AND THESE SITTERS. AS THEY OPERATE LIKE AIR BB UNDER THE RADAR.
LAST YEAR DURING THE SUMMER HEAT A PA DOG WARDEN AND THE STATE POLICE HAD TO ADVISE THEM THEY WERE BREAKING THE LAW. THE DOGS WERE OUTSIDE IN THE HEAT FOR HOURS AND DAYS ON END. THE LAWS STATE DOGS CANT BE OUTSIDE FOR LONG PERIODS WITH A TEMP 90 DEGRESS OR OVER AND 32 DEGREES AND BELOW. THOSE ANIMALS SUFFERED AT THE HAND OF THESE IDIOTS AND WERE FINALLY STRAIGHTENED OUT.

HOW CAN ROVER ALLOW THAT? THERE IS NO WAY TO CONTACT SOMEONE AT ROVER WHO CARES. WHY? BECAUSE THEY ARE NOT RESPOSIBLE FOR THE SITTERS ACTIONS. WITH ALL THIS THEY STILL ARE ALLOWED TO OPERATE. WE ARE PURSUING A PRIVATE ENFOREMENT OF THE ZONING LAWS IN CRIMINAL COURT..

I just read the previous reviews on Rover.com and I am so glad that no harm came to my dog as a result of Ariel D.

I met with Ariel before I left for Mexico. I let her know that my full bred Pumi could be suspicious of people. I left her with a key fob to the building and instructions.

I arrived in Mexico to frantic phone calls that my dog would not let her walk him.

I tried over and over to calm her down. I let her know to take her time and just pet George and feed him and keep him safe.

I then received a phone call that she had spent 45 minutes at my place followed up with a negative review of my shy dog.

I called her back and she said that she was making me very concerned about the health and safety of my dog and that I couldn't do anything due to me being so far away. I did admit that after the frantic phone calls, text and report that I was having regrets leaving my dog. No vacation is worth putting a dog in jeopardy.

She responded that she was going to quit.

I had already paid for six days. I hadn't met with another dog walker and had no way of getting a dog fob to another pet sitter.

She knowingly put me in a terrible predicament.

I immediately started messaging Rover.com to help me with my emergency. I still have not received a message back from them. With the exception of "we have received your message".

I am sure there are great dog people on Rover.com so I do not want to say that all the pet sitters are like Ariel D. However, if you get an untrained, unprofessional dog sitter that puts your dogs safety and well being in harms way realize your on your own.