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Ross-SimonsReviews 13,571

4.7

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,404
shipping
50
quality
12,041
This company responds to reviews on average within 2 days

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62,767 reviews

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North Carolina
1 review
0 helpful votes
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Delivery Date Mishap
June 11, 2025

When I made my purchase I was told it would be delivered on a particular date. I knew I was going to be out of town so when they told me the date was going to be on the 28th I was happy with that. However the product got there a day before that sitting on my porch for hours. Thankfully nobody stole it from my porch

Date of experience: June 1, 2025
Illinois
1 review
0 helpful votes
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Love Ross Simmons
June 11, 2025
Updated review

The bracelet I bought as a gift was beautiful! The person who received it just loved it and he hasn't stopped wearing it!

Date of experience: June 1, 2025

Great Experience!
June 1, 2025
Previous review

Great Experience!

Date of experience: May 22, 2025
Tennessee
1 review
0 helpful votes
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It Was Great!
June 11, 2025
Updated review

Great experience very easy to place a order. The quality of the ring was Outstanding.

Date of experience: June 1, 2025

Outstanding Experience
June 1, 2025
Previous review

Outstanding Experience

Date of experience: May 22, 2025
Indiana
1 review
0 helpful votes
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The glittering shine
June 11, 2025

This twisted rope chain is stunning
A must have for any women's collection

Date of experience: June 1, 2025
Colorado
1 review
0 helpful votes
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Their service is fine.
June 11, 2025

I received the item in a timely manner. I just didn't like it when I tried it on.

Date of experience: June 1, 2025
Virginia
1 review
0 helpful votes
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Clasp too small
June 11, 2025

Service fine. Product needs larger clasp. You don't really want my review if you won't let me submit unless I meet the number of characters you want

Date of experience: June 1, 2025
Georgia
1 review
0 helpful votes
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Love Ross Simons
June 11, 2025

I have shopped here for years and am very happy with their products and customer service.

Date of experience: June 1, 2025
Kentucky
1 review
0 helpful votes
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Average
June 11, 2025

Catalog prices more expensive than on line. Confusing. Items are smaller in person.

Date of experience: June 1, 2025
Pennsylvania
1 review
1 helpful vote
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Beautiful
June 11, 2025

I bought my daughter a necklace for her 54th birthday and she loved it. I can always count on Ross Simon to overwhelm gift recipients

Date of experience: June 1, 2025
South Carolina
1 review
0 helpful votes
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Beautiful and Unique
June 10, 2025

I have purchased a few items from this company over the past few years and everything is very well made and looks very pretty.

Date of experience: June 1, 2025
Texas
1 review
0 helpful votes
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Returned waiting on refund
June 10, 2025

I sent these bracelets back over a week ago. Nd have not received my refund

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 31, 2025
Barbara J. — Ross-Simons Rep
3 months ago

Returns are processed within 4 business days of receipt to our warehouse. This order was received on 6/2/25 and processed on 6/3/25.
Private message sent.

California
2 reviews
0 helpful votes
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Good quality fine jewelry
June 10, 2025

Really happy I found Ross-Simon. Great quality and easy enough to navigate the website.

Date of experience: May 31, 2025
Mississippi
1 review
0 helpful votes
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Beautiful shamrock charm
June 10, 2025

Beautiful charm to use on bracelet or necklace exactly as pictured on website.

Date of experience: May 31, 2025
Florida
1 review
0 helpful votes
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Simple but elegant necklace
June 10, 2025

Ross Simon has always offered quality pieces at fair prices. Their service is quick and they are always available should you need them for any issue that may arise. Have purchased from them for many years..

Date of experience: May 31, 2025
California
1 review
0 helpful votes
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Gold ring
June 10, 2025
Updated review

I love the ring but it's to big and I have returned it for a smaller size.

Date of experience: May 31, 2025

I had a ring that lost a stone
March 21, 2025
Previous review

I had a ring that lost a stone. They sent me a virtual card to replace it.

Date of experience: March 11, 2025
Tennessee
2 reviews
0 helpful votes
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Love this site/jewelry!
June 10, 2025

Found what I needed to substitute my Dimond rings that are too big due to weight loss. Beautiful!

Date of experience: May 31, 2025
Arizona
1 review
0 helpful votes
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A good company
June 10, 2025

My mom used to purchase jewelry for my sister and me so I was familiar with the quality of the products. I am still happy with thr company and the products, just disappointed in the color of the stones.

Date of experience: May 31, 2025
Massachusetts
1 review
1 helpful vote
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Great Customer Service
June 10, 2025

I ordered 3 pairs of earrings. One set of studs were not as large as I expected. The service representative was pleasant and preparing the return was easy. I ordered a different style. I love the 2 pairs of earrings that I kept.

Date of experience: May 21, 2025
Georgia
1 review
0 helpful votes
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Survey
June 10, 2025

Quality product at a competitive price and shipped promptly

Date of experience: May 31, 2025
Georgia
1 review
0 helpful votes
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Great company
June 10, 2025

The ring I received is absolutely stunning! So unique and beautiful! Thank you Aunt Faye, I'll treasure it forever!

Date of experience: May 31, 2025