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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
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When I made my purchase I was told it would be delivered on a particular date. I knew I was going to be out of town so when they told me the date was going to be on the 28th I was happy with that. However the product got there a day before that sitting on my porch for hours. Thankfully nobody stole it from my porch
The bracelet I bought as a gift was beautiful! The person who received it just loved it and he hasn't stopped wearing it!
Great experience very easy to place a order. The quality of the ring was Outstanding.
This twisted rope chain is stunning
A must have for any women's collection
I received the item in a timely manner. I just didn't like it when I tried it on.
Service fine. Product needs larger clasp. You don't really want my review if you won't let me submit unless I meet the number of characters you want
I have shopped here for years and am very happy with their products and customer service.
I have purchased a few items from this company over the past few years and everything is very well made and looks very pretty.
I sent these bracelets back over a week ago. Nd have not received my refund
Really happy I found Ross-Simon. Great quality and easy enough to navigate the website.
Beautiful charm to use on bracelet or necklace exactly as pictured on website.
Ross Simon has always offered quality pieces at fair prices. Their service is quick and they are always available should you need them for any issue that may arise. Have purchased from them for many years..
I love the ring but it's to big and I have returned it for a smaller size.
I had a ring that lost a stone. They sent me a virtual card to replace it.
Found what I needed to substitute my Dimond rings that are too big due to weight loss. Beautiful!
My mom used to purchase jewelry for my sister and me so I was familiar with the quality of the products. I am still happy with thr company and the products, just disappointed in the color of the stones.
I ordered 3 pairs of earrings. One set of studs were not as large as I expected. The service representative was pleasant and preparing the return was easy. I ordered a different style. I love the 2 pairs of earrings that I kept.
Quality product at a competitive price and shipped promptly
The ring I received is absolutely stunning! So unique and beautiful! Thank you Aunt Faye, I'll treasure it forever!
Answer: If the item is described as 0.25 ct t.w it means the total weight of both studs, each stud will be 0.125 carat.
Answer: Always reach out to us with any issue with a discount code (800) 835-0919 24/7 your feedback let's us know there is an issue. The codes will be entered in the Offer Code Box.
Answer: Yo como cliente debo añadir que en todas las compras que realize con esta marca han sido de gran calidad.
Answer: We are not finding the diamond cut white gold children hoop earrings. Our Customer Service Team is available 24/7 to answer questions right away at 800) 835-0919.
Answer: Our Gold Paperclip Bracelets are an every growing and popular category. Copy this link to search our collection online: gemz4.me/3DOu2jz
Answer: We regret to learn the earrings arrived in less than perfect condition, especially since they were a gift.
Returns are processed within 4 business days of receipt to our warehouse. This order was received on 6/2/25 and processed on 6/3/25.
Private message sent.