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Ross-SimonsReviews 14,697

4.8

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,530
shipping
50
quality
13,212
This company responds to reviews on average within 2 days

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71,327 reviews

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South Carolina
2 reviews
0 helpful votes
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Beautiful!
May 5, 2022

It was so easy to order and I was surprised at how quickly the order arrived. The earrings are beautiful and nicer than I expected, good quality, well made, and just beautiful!

Date of experience: May 5, 2022
Ohio
1 review
0 helpful votes
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WOW! What a ring!
May 5, 2022

This ring is huge & gorgeous! I'm not sure, but think it might be too big for my hands! The main stone is very large & clear, clean to the eye. The baguettes on each side are just enough of an accent. I'm not wild about white stones, nut these are very pretty.

Date of experience: May 5, 2022
Florida
1 review
0 helpful votes
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Saw item online, ordered it, entered credit card and delivery info.

Date of experience: May 5, 2022
Florida
1 review
0 helpful votes
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Disappointed
June 4, 2022

When I received the necklace, which costs much more than a comparable one at a jewelry store, I could hardly even see the pawprint on the necklace. I ordered it expecting much more

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 5, 2022
Barbara J. Ross-Simons Rep
over a year old

The photos we use are of our actual jewelry to help provide the best representation. We know things can look and feel different in person so offer easy returns from our website.

California
1 review
0 helpful votes
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Emerald Ring
May 5, 2022

Beautiful! Great quality and exactly what I expected. Super Happy with my new ring! Happy Birthday to me LOL

Date of experience: May 5, 2022
Georgia
1 review
0 helpful votes
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Ross-Simons the best, never a problem, and jewelry is as described / pictured!

Date of experience: May 5, 2022
California
1 review
0 helpful votes
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I happy with my purchase
May 5, 2022
Updated review

You have good jewelry. The turnaround time from order to delivery was fast.

Date of experience: May 5, 2022

So far so good
May 2, 2022
Previous review

So far so good.

Date of experience: May 2, 2022
Massachusetts
1 review
0 helpful votes
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Wonderful!
May 5, 2022

Website is easy to navigate and check out process is simple and thorough at the same time.

Date of experience: May 5, 2022
Maryland
1 review
0 helpful votes
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I purchased two pieces of Lapis jewelry, a bracelet and a ring. The stones in the bracelet are beautiful! The pyrite striations are distinctive! That was not the case with the ring, which I returned. That will not deter me from continuing to shop with Ross-Simmons!

Date of experience: May 5, 2022
Rhode Island
1 review
0 helpful votes
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Very good experience! Order on line but certainkly enjoy the jewelry books that ae delivered to my door (UPS)

Date of experience: May 5, 2022
Florida
1 review
0 helpful votes
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Diamond huggies
May 5, 2022

Overall experience was fine - there were no problems

Date of experience: May 5, 2022
Tennessee
1 review
0 helpful votes
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Jade bee ring
May 5, 2022

I believe I ordered a size 7, but the ring seems bigger.

Date of experience: May 5, 2022
North Carolina
1 review
0 helpful votes
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Great experience
May 5, 2022

I always have a great experience when I order with you.

Date of experience: May 5, 2022
Florida
2 reviews
0 helpful votes
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I have very small wrists and lately the bracelets are just not fitting me so unfortunately I have had to send them back.
Also I had one bracelet taken out of mailing package (not sure where or how, package was tampered with) but Ross Simons sent me a replacement right away with no charge and that bracelet was perfect and I think I will order a few more and where them as stackable bangles.

Date of experience: May 5, 2022
Maine
1 review
0 helpful votes
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I had cutout an ad from the Sunday paper years ago. I fell in love with the three cat faces, yes, I am very crazy about cats. I happened to see an ad from you on Yahoo and recognized your name, so I clicked and found the item. I am so happy to say that I wear it almost every day and it reminds me of the cats that I have lost. I love it!

Date of experience: May 5, 2022
North Carolina
1 review
0 helpful votes
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Was the product I wanted, free and timely shipping

Date of experience: May 5, 2022
Texas
1 review
0 helpful votes
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Beautiful!
May 5, 2022

The Website is easy and all the jewelry is as I expected!

Date of experience: May 5, 2022
Florida
2 reviews
0 helpful votes
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Puppy paw necklace
May 5, 2022

Easy and efficient, love the disc and impressed with the size…

Date of experience: May 5, 2022
New York
1 review
0 helpful votes
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Love the earrings
May 5, 2022

Easy to order, received in a timely fashion, loved the look of the earrings.

Date of experience: May 5, 2022
New Jersey
1 review
0 helpful votes
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Harringbone
May 5, 2022

Great product and the price was reasonable. It doesn't look cheap. High quality for a great price

Date of experience: May 5, 2022