business logo of Ross-Simons

Ross-SimonsReviews 13,212

4.7

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,376
shipping
50
quality
11,670
This company responds to reviews on average within 2 days

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61,661 reviews
Missouri
1 review
0 helpful votes
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Very pleased
June 7, 2022

Very happy with the wide gold hammered ring. Replaces a wide gold hammered ring I lost. Extremely pleased with its replacement. Beautiful light weight ring.

Date of experience: June 7, 2022
Florida
4 reviews
0 helpful votes
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Feels very cheap
June 7, 2022

Prices. I'm still to know about quality.
I'm still evaluating quality.

Date of experience: June 7, 2022
Oklahoma
1 review
0 helpful votes
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Nice experience
June 7, 2022

I did not receive a slip with my jewelry like I had in the past which was a receipt with a message. Other than that everything else was great.

Date of experience: June 7, 2022
California
1 review
0 helpful votes
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Poor Quality
June 7, 2022

The blue topaz tennis bracelet came apart, and the stones were not equal in size, or color. There were several stones larger in size and a bit darker colored that made it look off. Disappointed

Date of experience: June 7, 2022
Florida
4 reviews
0 helpful votes
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Always stellar
June 7, 2022

Best value ever! I always shop RS first! I can't recommend enough.

Date of experience: June 7, 2022
Texas
1 review
0 helpful votes
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Dinner ring
June 7, 2022

Excellent service... beautiful ring. Gift to me cause I wanted it!

Date of experience: June 7, 2022
Idaho
1 review
0 helpful votes
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Thank you
June 7, 2022

Great, no issues and fast shipping scheduled to arrive 6/9 received 6/6.

Date of experience: June 7, 2022
Florida
1 review
0 helpful votes
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Present
June 7, 2022

Great choices and great gift for our anniversary. Thank you for great jewelry at great price points

Date of experience: June 7, 2022
Connecticut
1 review
0 helpful votes
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Sons wedding
June 7, 2022

Bought drop earrings and they go perfectly with my dress. Thank you

Date of experience: June 7, 2022
Indiana
1 review
0 helpful votes
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Great earrings
June 7, 2022

Beautiful quality earrings. Will be a gift for my mother. Looking now for gift for friend's milestone birthday.

Date of experience: June 7, 2022
Washington
1 review
0 helpful votes
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Wrong size & length
July 7, 2022

I am returning my order due to the wrong size& length

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2022
Doug D. Ross-Simons Rep
over a year old

We are interested to receive your piece back and have it inspected. We have requested an inventory check to ensure there are no issues going forward. Private message sent.

Virginia
1 review
0 helpful votes
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Easy
June 7, 2022

Amazing experience, my ring is gorgeous and every loves it's sparkle.

Date of experience: June 7, 2022
Missouri
1 review
0 helpful votes
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Review
June 7, 2022

It was great………………………………………………………………………………………………..

Date of experience: June 7, 2022
Virginia
1 review
0 helpful votes
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Excellent service!
June 7, 2022

Product as described, delivered promptly! As always, a pleasant experience.

Date of experience: June 7, 2022
Massachusetts
1 review
0 helpful votes
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Broke after one day!
July 7, 2022

I loved it. Wore it only one day. I found it on the ground!

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2022
Barbara J. Ross-Simons Rep
over a year old

We regret to learn of the issue you have had with your piece. We do offer a 30-day return policy for all orders. Please call us at 1-800-835-0919 and one of our agents would be happy to assist you.

Colorado
2 reviews
0 helpful votes
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High quality jewelry
June 6, 2022

I love shopping with Ross-Simons. The website works well, and there's always a huge variety of beautiful & beautifully made pieces.

Date of experience: June 6, 2022
New York
1 review
0 helpful votes
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Amazing stuff
June 6, 2022

I really loved how, effortlessly I was able to shop for some of the prices that had been on my list and kind for a while now. It didn't take and we're delivered really quickly.

Date of experience: June 6, 2022
Nebraska
1 review
0 helpful votes
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June 6, 2022
Updated review

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Date of experience: June 6, 2022

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June 19, 2022
Previous review

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Date of experience: May 20, 2022
California
1 review
0 helpful votes
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Delivery was s. L. o. W.
June 6, 2022

Order was placed May 26 and arrived June 3. I love the item, but was not prepared for pony-express shipping.

Date of experience: June 6, 2022
New York
1 review
0 helpful votes
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Bracelet
June 6, 2022

Very easy to place order. Delivered very quickly. Arrived as described. Very pleased. Thank you.

Date of experience: June 6, 2022