business logo of Ross-Simons

Ross-SimonsReviews 13,346

4.7

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,389
shipping
50
quality
11,806
This company responds to reviews on average within 2 days

Instant Feedback

61,975 reviews
Vermont
1 review
1 helpful vote
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Well done
August 14, 2022

I had a question about charges on card and when item was shipped. Immediate response from customer service.

Date of experience: August 14, 2022
New York
1 review
0 helpful votes
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Gift
August 14, 2022

I am giving the earrings as a gift in Friday. I'll let you know

Date of experience: August 14, 2022
Rhode Island
1 review
0 helpful votes
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Highly satisfied
August 14, 2022

I have a pleasant experience. My orders were shipped and delivered in time as stated. The exact orders were as in the pictures.

Date of experience: August 14, 2022
Virginia
2 reviews
0 helpful votes
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Cross and chain
August 14, 2022

I found the online ordering system to be user friendly. The order arrived ahead of the proposed delivery date. The cross is beautiful, perfect size with a beautiful chain.

Date of experience: August 14, 2022
California
2 reviews
1 helpful vote
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Gold earrings
August 13, 2022

Easy to order. Timely delivery. Product better than expected.

Date of experience: August 13, 2022
New York
1 review
1 helpful vote
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Ordering from Ross Simons
August 13, 2022

My experience was easy - I saw an item I like. The item I received was what I expected and I kept it.

Date of experience: August 13, 2022
Pennsylvania
2 reviews
1 helpful vote
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Beautiful bracelet
August 13, 2022

Order was seamless with rapid shipment and no delivery issues

Date of experience: August 13, 2022
Illinois
1 review
0 helpful votes
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Lower prices
August 13, 2022

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Date of experience: August 13, 2022
Pennsylvania
1 review
1 helpful vote
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Great piece!
August 12, 2022

Jewelry, specifically necklace, was nicer than pictured. Great quality and timely order processing and shipping!

Date of experience: August 12, 2022
Maryland
2 reviews
11 helpful votes
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Beautiful!
August 12, 2022

It was beautiful! I love it! Thank you! I've been wanting an initial ring forever!

Date of experience: August 12, 2022
Massachusetts
1 review
0 helpful votes
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Beautiful
August 12, 2022

Great experience easy shopping received quickly and the bracelet is beautiful

Date of experience: August 12, 2022
Kansas
1 review
1 helpful vote
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Early Christmas Shopping
August 12, 2022

I'm already getting some stocking stuffers. The necklace I bought from Ross-Simons is very elegant. It will make the perfect gift.

Date of experience: August 12, 2022
New York
1 review
0 helpful votes
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Beautiful and one of a kind
August 12, 2022

It was easy to navigate the online app. The product was purchased as a birthday gift for my granddaughter and she loved it.

Date of experience: August 12, 2022
Georgia
1 review
0 helpful votes
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Great Items
August 12, 2022

Very happy with Purchases. Items as described. I am very pleased with Ross-Simons

Date of experience: August 12, 2022
Texas
1 review
1 helpful vote
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Morganite Ring
August 12, 2022

Pictures of Morganite provided by Ross-Simons showed a very nice pink stone. When I received the ring I ordered, the Morganite stones in it were almost white -- and a dirty white at that. Was not pleased that the advertised ring looked so different from the actual ring I received.

Date of experience: August 12, 2022
California
1 review
6 helpful votes
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Not good
September 11, 2022

Good for a child but not a wife. Pictures are very deceiving.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 12, 2022
Barbara J. — Ross-Simons Rep
over a year old

We understand the necklace was smaller than expected. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. In addition, the photos of the jewelry are from our inventory and shown on our model for the best representation of the size. Returns are easy to set up online.

Illinois
1 review
2 helpful votes
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Nice Jewelry
August 12, 2022

I ordered a gold jade necklace with butterflies and a 3 strand gold plated anklet. Both items were very nice and great for the price point. I also liked the packaging. I'll definitely be shopping with Ross-Simons again!

Date of experience: August 12, 2022
Texas
1 review
0 helpful votes
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Thank you
August 11, 2022

Thank you for the easy process in ordering... the result was a stunning bracelet.

Thank you,
Cynthia Fisher

Date of experience: August 11, 2022
New Jersey
1 review
1 helpful vote
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Packaging
August 11, 2022

I would like to see a nicer-looking box with the earrings, I have bought many earrings and never have seen them packaged in a bag. The packaging makes the gift look better.

Date of experience: August 11, 2022
Maryland
2 reviews
0 helpful votes
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Easy to order on the site and the jewelry comes very quickly.

Date of experience: August 11, 2022