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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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The ring is acceptable but not quite what I expected.
Could you provide an option of bying 1 earring only instead of a pair. I lost one and only wanted to get one. I am sure people with multiple piercing would appreciatr that option as well.
I ordered this ring for my grand daughter's 16 birthday. It looked beautiful in the catalog. When I received the ring, I opened it up and was very disappointed. It's pretty, nicely engraved in script, but so tinny looking, not at all substantial looking as shown in the catalog. I haven't given it to my grand daughter yet - celebration is Sunday - but I may be returning it. Depends on my grand daughter's reaction.
Ordered 18k half-inch hoops online. The description did NOT include the word huggie earrings anywhere on page. Nor did the picture model wearing hoop earring online resemble huggie earrings. However, received huggie earrings with invoice that read 18k Huggie hoop. I immediately called customer service and had to insist Ross Simon send prepaid postage label to return. They were resistant to doing so but then relented with a "one time" courtesy. I double checked website while on phone with customer service and still there was no word of "huggie" in the description. If there had been I would never have ordered, and moved on to something else.
Always have the best price and fast delivery, with a great selection of products.
Great! And very fast delivery! Cant wait to give to my godson
I ordered a bracelet to commemorate the loss of my family member. I received this beautiful bracelet quickly and am so pleased with the quality and service.
Quick shipping, had no problems with this order. Item is exactly as advertised. Very pleased and happy with this order!
The bracelet broke on the first day of use. This is the second unsuccessful purchase. I returned the bracelet for a replacement and paid $4.70 for it.
We never like to learn there is an issue with a piece that was received. If there is an issue, we do ask that you please contact us within 30-days of receipt for resolution. A prepaid return label was provided.
Good. I am happy with my experience and do not want to add anything else.
This ring is definitely for the cat lovers. It's really cute. I wear it on my right middle finger and it comes right below your knuckle. So if you're looking for a small dainty ring, this ring is not for you
Had difficulty ordering online. Wanted my email several times. Had difficulty placing order.
Perhaps because my membership is new, but I was not able to order online and get my VIP services (shipping, etc) or check my status.
Thank you for joining our VIP program. We are updating your online account to link your VIP. Each time you shop our website, please sign into your account: receive member-only discounts, view VIP coupons, and update to free express shipping on jewelry items.
The bracelet looked more like something made out of stainless steel than fine sterling silver. This is the
Second time that I was disappointed with my purchase. I previously purchased a gold ring and all the edges are very rough rather than smoothe.
The items descriptions are just as described online and in the catalog!
Stop emailing me. I keep trying to unsubscribe and it doesn't seem to be working. I just wanted the earrings.
The advertisement looked better than the real item.
Note: I will not be returning the earrings. My granddaughter saw and liked the earrings, so I made it a git to her.
We sell 1000s of pieces so there is something for everyone, we understand this was not the right piece for you. If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, the piece can be returned. Returns are easy to set up online.
Great value and service will shop again, very prompt!
LOVE the ring but a stone is missing on the band. I am waiting on a return label so I can return and get a replacement.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback on our jewelry and customer service. The word Huggie will be added to our website. We are always following up with our Team on responses to customer issues.