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Ross-SimonsReviews 13,588

4.7

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,407
shipping
50
quality
12,058
This company responds to reviews on average within 2 days

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62,843 reviews

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Pennsylvania
3 reviews
1 helpful vote
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Delight
April 24, 2023

Easy to use and found what I wanted. I ordered two pairs of earrings. The 18K gold earrings didn't work for me but the 14K gold Celtic Knot earrings are perfect for everyday wear.

Date of experience: April 24, 2023
Florida
2 reviews
2 helpful votes
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Review
April 24, 2023

Easy. Thanks. This ring is a gift for my wife for Mother's Day. In June we will have been married for 59 years. Beautiful ring.

Date of experience: April 24, 2023
California
1 review
1 helpful vote
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Beautiful Necklace
April 24, 2023

Smooth and easy transaction. I'm very pleased with the beautiful necklace.

Date of experience: April 24, 2023
Illinois
3 reviews
0 helpful votes
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Gold Immaculate Mary Medal
April 24, 2023

Easy to order, lots to choose from. Product smaller than appeared in picture

Date of experience: April 24, 2023
North Carolina
1 review
1 helpful vote
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Shopping with Ross+Simons is always easy and the products are excellent; exactlyj as one expects and as pictured.

Date of experience: April 24, 2023
Illinois
1 review
1 helpful vote
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Much smaller than expected.
April 24, 2023

The iotem was much smaller than expected, although it was the advertised size. There was a lack of contrast between the different metals. Wife did not like it at all. We will try something else.
Thank you

Date of experience: April 24, 2023
Florida
1 review
1 helpful vote
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Durable
April 24, 2023

Anklet is gorgeous and looks durable. Always my concern bc of the location it could break easily. Love it so far.

Date of experience: April 24, 2023
New York
1 review
1 helpful vote
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Great
April 24, 2023

All the jewelry I purchased have been absolutely beautiful and of high quality.

Date of experience: April 24, 2023
Illinois
1 review
1 helpful vote
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Not the greatest
May 24, 2023

Wish the multi strand necklace connector was more delicate…makes the necklaces too long. Paid a lot to be less than happy with what I got…

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 24, 2023
Barbara J. Ross-Simons Rep
over a year old

We sell 1000s of pieces so there is something for everyone, we understand this was not the right piece for you. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online.

California
1 review
2 helpful votes
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Moon and star ring
April 23, 2023
Updated review

Easy to order and printable ring sizer was very helpful but the size it measured was too big so I had to return it for a smaller size.

Date of experience: April 23, 2023

Easy to order and printable ring sizer was very helpful
April 13, 2023
Previous review

Easy to order and printable ring sizer was very helpful

Date of experience: April 13, 2023
New York
1 review
2 helpful votes
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Pretty, but very thin
April 23, 2023

The cross bracelet is very pretty, but be aware that the chain is very, very thin. I was surprised. I am going to keep it, but I am worried that it won't last long. I would have paid more for a thicker chain.

Date of experience: April 23, 2023
Massachusetts
1 review
1 helpful vote
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Small
April 23, 2023

I really thought the earrings would be larger. The quality is excellent. I will have to adjust to the size of the earrings. I have used Ross-Simons multiple times in the past.

Date of experience: April 23, 2023
Ohio
1 review
1 helpful vote
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Beautiful Bracelet
April 23, 2023

Lovely products...website a little slow. I have purchased from Ross-Simons many times and I am always happy with my purchases.

Date of experience: April 23, 2023
Georgia
2 reviews
1 helpful vote
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Gold bracelet
April 23, 2023

If you are on the fence about this company don't hesitate to purchase! Beautiful jewelry, easy returns and so many options.

Date of experience: April 23, 2023
Texas
1 review
1 helpful vote
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Variety of choices. Price ranges. Quality products.

Date of experience: April 22, 2023
Oregon
2 reviews
1 helpful vote
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Great Service and Products.
April 22, 2023

Easy Peasy. Great quality. Great service. My wife love the necklace. We have ordered several times and never have had a problem.

Date of experience: April 22, 2023
Kentucky
1 review
1 helpful vote
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Good job
April 21, 2023

Very good. Great product.
I hope to order more in the future.

Date of experience: April 21, 2023
Wisconsin
1 review
1 helpful vote
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Beautiful!
April 21, 2023

Great selection! I found exactly what I was looking for and a very happy with my purchase.

Date of experience: April 21, 2023
West Virginia
2 reviews
2 helpful votes
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Please note these are NOT solid gold pieces. The links are HOLLOW so it has no weight. Does not feel like gold I have purchased in Italy. It feels fake.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 21, 2023
Barbara J. Ross-Simons Rep
over a year old

We know representing size online is a challenge. We include all information on the size and weight of our jewelry in the product details to help decide if an item is right for you. We always hope you love the item you receive, but If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance. We are always happy to assist. We appreciate your feedback.

Georgia
1 review
1 helpful vote
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Dream bracelet
April 21, 2023

Always love shopping at Ross Simons. Beautiful jewelry and great service!

Date of experience: April 21, 2023