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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

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73,869 reviews

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New York
3 reviews
0 helpful votes
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Lovely
December 20, 2023

I ordered an elephant bracelet and doggie earrings. The bracelet is extremely delicate and the stud earrings are very small, so small that they are difficult to see.

Both are beautiful but I hope they last

Date of experience: December 20, 2023
Florida
1 review
0 helpful votes
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This ring is STUNNING!
December 20, 2023

I REALLY like the "vibe" of this band...not conventional, the "branch/twig" motif really suits my style. Stones encompass the entire design, and even though they are tiny, they have a great sparkle. Ring is also low profile too.
I think it was a very good purchase...my size is correct, price was reasonable (on sale!), and arrived within date range (I got it 10 days from order date).
Will most likely order something else in the future, as R-S has a great selection and good prices.
Very pleased with this purchase.

Date of experience: December 20, 2023
Arizona
1 review
0 helpful votes
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Do not have one.
December 20, 2023

I have ordered from you for a number of years and have always been satisfied.

Date of experience: December 20, 2023
New Jersey
2 reviews
0 helpful votes
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Did not work for me
December 20, 2023

I was hoping to use these as diamond stud jackets but they did not work. Nice with the pearls though.

Date of experience: December 20, 2023
Rhode Island
1 review
1 helpful vote
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Missed it by *that* much.
December 20, 2023

While I recognize that turquoise is a naturally occurring substance and variations in appearance are to be expected, the earings I was sent were substantially different from those pictured online. I would not have bought them in person. Too close to Christmas to go through the exchange process with no guarantee of receiving a better example.

Date of experience: December 20, 2023
California
1 review
0 helpful votes
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So pretty & petite
December 20, 2023

Love the dainty style, only wish it weighed a bit more

Date of experience: December 20, 2023
Oregon
1 review
0 helpful votes
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Ok
December 27, 2023

Picture of product looks so much better than the real physical item.

Date of experience: December 20, 2023
Pennsylvania
1 review
1 helpful vote
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Great product and service
December 20, 2023

Quick delivery and high quality product. I would buy again. Thank you

Date of experience: December 20, 2023
Alabama
1 review
1 helpful vote
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Clip back earrings
December 20, 2023

Nice transaction and didn't.t have to wait very long to receive them. They were a day or two late but still not a long wait.
Thanks

Date of experience: December 20, 2023
Maryland
2 reviews
1 helpful vote
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Ross Simons on line shopping
December 19, 2023

Shopping through your on line store is really easy. It allows me to browse leisurely and contemplate pieces I may want to purchase without any pressure from a sales person. Of course seeing product in person is always a good thing--sometimes you think you are getting something and what you purchase is totally different--that is not the case with the products I have purchased through your on-line store. I love the products I have purchased!

Date of experience: December 19, 2023
California
2 reviews
0 helpful votes
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Nice ring
December 19, 2023

Purchased a pearl and ruby ring. Price was a little more than I wanted to pay but it was the best looking ring I could find. Upon receiving it I was a little disappointed in the size of the rubies - I guess I expected more for a $1,000 ring.

Date of experience: December 19, 2023
Mississippi
1 review
0 helpful votes
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Awesome earrings
December 19, 2023

I love the earrings even thought I mistakenly returned it but requested to be sent back to me. Excellent earrings. Thanks

Date of experience: December 19, 2023
Georgia
1 review
1 helpful vote
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They are just ok.
December 19, 2023

I bought two-carot lab diamond earrings. The setting are not well made and they have already fallen off a couple of times.

Date of experience: December 19, 2023
Pennsylvania
1 review
0 helpful votes
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Very happy with my purchase!
December 19, 2023

My service has always been seamless. Great jewelry, arrives in a timely manner and if I am not satisfied they professionally handle it and make it right. Very happy with my purchase!

Date of experience: December 19, 2023
Montana
1 review
1 helpful vote
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Xmas tree pin
January 12, 2024

No problems in ordering. Arrived in good time and good condition.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 19, 2023
Barbara J. — Ross-Simons Rep
over a year old

Customer experience is important to us and we are glad you are happy with the jewelry. We look forward to shopping with you again.

California
1 review
0 helpful votes
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Checking out was a little challenging but otherwise I had a very good experience.

Date of experience: December 19, 2023
California
1 review
0 helpful votes
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Love the rings
December 19, 2023

Fast shipping everyone asks me were I got my rings " I say ross- Simmons love there jewelry

Date of experience: December 19, 2023
Arizona
1 review
0 helpful votes
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BK
December 19, 2023

Expected a bit more sparkle but the earrings are fine and she'll love them

Date of experience: December 19, 2023
Rhode Island
1 review
0 helpful votes
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Beautiful bracelet!
December 19, 2023

Very easy to order from! I make orders all the time(love everything I ordered).

Date of experience: December 19, 2023
California
1 review
0 helpful votes
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Merry Christmas!
December 19, 2023

My shopping experience was easy. Purchasing was easy. Products arrived in a timely manner. My only comment in the negative would be this: I ordered via online website a pair of Xmas ball ornament earrings. The pictures made it seem that they were actual full balls. I was surprised when the earrings arrived that they were only half a ball; the backside of them was flat. Not a big deal but not what I thought I was getting.

Date of experience: December 19, 2023