On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great selection
Wish you had rings in half sizes
The ring fit perfectly
Great business experience- product was just as described. I would use your company again if needed.
It is very easy viewing merchandise and checkout is very quick unlike some other companies.
I have bought SO many sterling silver and CZ rings, bracelets, earrings, and necklaces that are SO beautiful and still look brand new, even after 15 years or more! This time I treated myself to a sterling and real diamond band, and I LOVE it! It's delicate and subtle but those diamonds shine like they were 10 carats! Ross Simons continues to make quality products that last a lifetime and I will always continue to buy jewelry from Ross Simons
Sincerely
Andrea Carey
So glad that you were able to treat yourself to this beautiful ring! We know you will wear it well. Thank you for being a valued customer.
Color is so different. The pendant is a poor representation.Glass loos cheap and plastic.Returned the next day
We regret that the pendant was not as expected. It is authentic Venetian glass, which does have a unique look. We did receive the piece back and processed your return. We hope to shop with you again.
I have bought from RS before and when my wife wanted a paperclip style necklace, RS was my choice. She loved the necklace and so I got her the earrings that sorta matched as well. Lots of compliments.
I really am excited about my ring
The ring looks as though I spent a lot of money
The gold necklace is beautiful. This was the only store I found offering the thicker necklace I was looking for. Arrived nicely packaged and within a decent time frame.
I had no issues with my order! I would love to use my coupon but forgot I had it!
Very happy with their jewelry and their customer service!
It was under quality quite a disappointment and I will never shop with you again.
Thank you for your feedback. We sell 1000s of pieces so there is something for everyone, we understand this was not the right piece for you and we regret to learn of your disappointment with the ring you received. We offer a 30-day return period. Returns can be set up online or you can reach out to our Team for assistance by calling (800) 835-0919. We are available 24 hours a day, 7 days a week. We are always happy to assist. A private message sent.
Very easy - great selection! Great value for the Citrine earrings I purchased. They look phenomenal on me! 🧡
Love it but wish it was a bit larger for in size. I have nothing else to say about the product but do love your selections of all jewelry!
I have always loved Ross Simons jewelry and selections; especially the earings.
If it sounds too good to be true, it probably is. I have had many transactions with Ross Simons over the years and most have been very satisfactory. Sadly, this time was not. It was all my fault for not investigating more thoroughly, I guess. The clasp was so tiny, I doubt anyone could use it. Totally, not functional. Very disappointing. Also, the chain was so tiny - also a big disappointment. My fault entirely for not investigating more thoroughly. Just very sad. The necklace was returned today.
We see that you have started a return. We regret that the chain was not as expected. We do include the product dimensions and weight on all of our pieces, in the Product Details section under the picture of the piece. If you need help selecting something more appropriate, please feel free to call us direct at 800-556-7376, and one of our friendly representatives will be happy to help you.
I was a little disappointed in the quality. It looked so much better online. It's very cheap. The opal doesn't even look like an opal and the chain clasp is very thin and extremely hard to open and close.
We regret that you were not happy with the necklace. You may certainly return anything within 30 days for a refund or exchange. Feel free to use our easy online return processing should you decide to send it back. We hope to shop with you again.
The bracelet was exactly as described! The only improvement would be to include a presentation box with the item instead of plastic bags and a small box.
A very beautiful and elegant necklace. I love the pearls. I will feel very special wearing this. The quality is especially nice. I will definitely purchase from RossĂ·Simons again.
I saw the ruby and Pearl earrings on sale for $95 and had to have them. The rubies are beautiful and the pearls larger than I expected. A great buy!
We are glad to learn that you love these unique and beautiful earrings, and you got them at such a fantastic value!
Had to redo entire order over, was told something like information submitted wasn't valid. Repeated SAME info, and order apparently was accepted. This has never happened to me before when ordering from Ross-Simons.
That is certainly a strange situation. Typically, errors in processing will occur if there are any blank spaces left before any characters in the field. If you see this happen again, try refreshing your screen, that often will resolve the issue. We hope your daughter loves the bracelet!
Stone smaller than I thought from picture, kept the necklace but not thrilled with this purchase. Color is good, stones are more like chips, would prefer uniform cut.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are glad to learn that you had a great shopping experience. The enamel ring is beautiful, we are glad you love it!