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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

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73,869 reviews

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Maine
2 reviews
0 helpful votes
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Very small!
August 2, 2024

The extenders were so tiny that it was impossible to use the c-ring to attach to my bracelets!
I returned both of them.
The description needs to specify the exact sizes!

Date of experience: July 23, 2024
Barbara J. — Ross-Simons Rep
over a year old

We regret that the extenders were not as expected. All dimensions are included in the Product Details section of the website, under the picture. We see you have returned the pieces and we have refunded your account.

Texas
1 review
0 helpful votes
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Beautiful but Broken
August 1, 2024

Day 3 of wearing my anklet it broke and fell off. Luckily, I was able to find it. Disappointed, it was a beautiful piece, not sure worth the money.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 22, 2024
Barbara J. — Ross-Simons Rep
over a year old

We regret the issue with the anklet. We have reached out to assist.

Arkansas
1 review
0 helpful votes
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I have purchased numerous jewelry items from Ross-Simons over the past several years. This purchase was a 1 ct. Diamond pendant for my wife on our 50th anniversary this week. The diamond is beautiful and I think she will love it.

Date of experience: July 22, 2024
Pennsylvania
1 review
0 helpful votes
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Beautiful jewelry!
July 31, 2024

I have purchased jewelry in the past and was very pleased with the quality. I decided to buy some more!

Date of experience: July 21, 2024
Rhode Island
1 review
0 helpful votes
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Clasps should be larger
July 31, 2024

The necklace itself is very nice. The problem for me is that the clasps are too small and I have trouble putting and taking off the necklace. Larger clasps are needed.

Date of experience: July 21, 2024
Barbara J. — Ross-Simons Rep
over a year old

We understand that it can be challenging at times to manipulate clasps. What many people have found helpful are our magnetic clasps, that can be easily attached and removed from the necklace. We are glad that you like the necklace and hope to shop with you again!

Washington
1 review
0 helpful votes
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Not thrilled with my earrings
July 30, 2024

Loved the look of earrings but when I received not quite how picture looked.

Date of experience: July 20, 2024
South Carolina
1 review
0 helpful votes
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Murano Glass Pendant.
July 30, 2024

Pleasure to do business with. Product is absolutely gorgeous.

Date of experience: July 20, 2024
Virginia
1 review
0 helpful votes
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Just what I was looking for!
July 29, 2024

I wanted a pair of wire dangle earrings in white gold, but I found these in sterling silver. They look great on.

Date of experience: July 19, 2024
Washington
1 review
3 helpful votes
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Very high quality jewelry!
July 28, 2024
Updated review

Very user friendly web site; high wuality jewelry; great customer service; excellent packaging; prompt shipping.

Date of experience: July 18, 2024

Shopping at Ross-Simons is always a pleasurable ecperience
May 15, 2024
Previous review

Shopping at Ross-Simons is always a pleasurable ecperience.

Date of experience: May 5, 2024
New York
1 review
0 helpful votes
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Very disappointed in the 2 items.
July 28, 2024

Very cheap looking and cheap feeling. Feels like plastic.
I don't think I will order again.

Date of experience: July 18, 2024
Oregon
1 review
0 helpful votes
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Always prompt delivery
July 28, 2024

Sometimes I don't make the best choices and have to return items, but very easy and painless.

Date of experience: July 18, 2024
Minnesota
2 reviews
0 helpful votes
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7 Gemstone Floral Necklace
July 28, 2024

The necklace is beautiful. Each gemstone flower is gorgeous.

Date of experience: July 18, 2024
New York
1 review
0 helpful votes
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Not a 7 inch bracelet!
July 28, 2024

I wear a 7 in bracelets. The one I received is not that lrg. It is so tight it doesn't move on my wrist and the clasp is extremely difficult to open and close. The diamonds are barely visible.

Date of experience: July 18, 2024
Barbara J. — Ross-Simons Rep
over a year old

We regret the issue with the bangle bracelet. We have reached out to assist you with the return.

Minnesota
2 reviews
1 helpful vote
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Very easy and just what I wanted. They are a real statement piece. But, they are casual as well. I wear them daily.

Date of experience: July 17, 2024
Texas
1 review
0 helpful votes
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Ordered a nice new ring at a good price- it came quickly, and the entire process was seamless and stree-free

Date of experience: July 17, 2024
California
1 review
0 helpful votes
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Great
July 26, 2024

Bought this for my granddaughter and she loved it. No im Buying this for her sisters graduation

Date of experience: July 16, 2024
Texas
1 review
0 helpful votes
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I like shopping with y'all earrings looked dull not like picture where shiny larger hoop than picture too heavy

Date of experience: July 16, 2024
Massachusetts
1 review
0 helpful votes
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Realistic
July 26, 2024

Ordered, it came within a reasonable amount of time and looks great

Date of experience: July 16, 2024
California
1 review
0 helpful votes
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Perfect pair of earrings
July 25, 2024

So many items on sale I had hard time deciding a pair earrings for a present. When they arrived they were more beautiful than the picture on website.

Date of experience: July 15, 2024
Barbara J. — Ross-Simons Rep
over a year old

It's true what they say, sometimes things look better in person. Thank you for shopping with Ross-Simons, and we hope the gift recipient loves the earrings!

Florida
1 review
0 helpful votes
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Earrings are smaller than I anticipated looking at the picture of them. I was alittle disapponted that they aren't larger but still glad to have them.

Date of experience: July 15, 2024
Barbara J. — Ross-Simons Rep
over a year old

It can be challenging to depict size online, that's why we always include the measurements in the product details as well as a photo shown to scale on the model. We are glad, however, that you like them. They are beautiful!