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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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It was a good experience for shopping and the quality of the product was good too.
Very easy ordering, especially as one order was a gift going to another address!
Plus good follow up with package delivery information... and very fast delivery! Impressive!
High quality, beautiful jewelry, fabulous price, professional order/delivery just as I knew it would be from Ross Simon's!
When I shop the site, there are a lot of great-looking pieces; but once received, they often are not as expected, smaller than what you see on the site, felt disappointed.
Enjoy the shopping at Ross-Simon, great variety.
Good values The earrings are a nice everyday size. Dress up or down
The necklace that I purchased has broken. One on the links in the paper clip necklace has broken. I am appalled. Please advise on how to return immediately.
We regret to learn the necklace from your order has broken. This certainly is not typical and not the experience we want for our customers. We offer a 30-day Return Policy and returns can be easily set up online on our website. We do see a return was already requested for this order. Returns are processed within 4 business days of receipt, and you will receive an email confirmation once completed. Private message sent.
UPDATE: I was contacted by customer service and offered a partial credit back for the earrings. I was able to get them fixed and will have them for the wedding. I appreciate the extra attention and the professional handling of this issue. The outcome is positive.
I ordered garnet and pearl earrings to wear for my wedding. I was excited to find them, as I had not seen them anywhere else. But the quality was much less than expected. The first time I tried them on, one of the earring posts snapped off, making them unwearable. I immediately called Ross-Simons and was told these earrings were sold out and could not be replaced. They offered to repair them but it would take 6 weeks! With my wedding less than a month away, this was not an option. So I will be paying a local jeweler $65 to repair them and can only hope they hold up.
Sadly Ross-Simons did not offer me anything for my disappointment, inconvenience or additional expense. I won't be shopping here again.
We regret the issue you had with the garnet and pearl earrings. We have reached out to assist.
Website very easy to find preferences! Ease of ordering, quick shipping, quality product! Absolutely beautiful gold cross!
The ring came in a timely manor and the fit is good. The stones aren't quite as blue as described and the band is really thin. I really love it though!
Necklace and earrings were just what I hoped for. This will make a great Christmas gift.
Customer experience is important to us and we are glad you are happy with the jewelry. We look forward to shopping with you again.
I ordered the freshwater pearl earrings expecting them to be of equivalent size and one looked smaller than the other. In your ad photo they are similar in size. I have returned them and asked for another pair to be sent to me. I hope they look compatable.Quick and easy
We see that you have started the exchange process. We hope you are pleased with the earrings! Thank you for shopping with Ross-Simons.
Shopping experience is great. Products are a hit or miss on durability.
It can be challenging to depict size online, that's why we include the product dimensions and weights in the Product Details section under the photo. We also try to include a photograph, shown to scale, on a model as well. We are glad that you enjoyed the shopping experience, and hope to shop with you again!
I love these small magnetic clasps for my numerous necklaces. They have allowed me to enjoy all my necklaces by not struggling to connect the clasps. I have purchased 2 clasps, and they are interchangeable with other necklaces as well. Best invention ever.
You're right, the magnetic clasps are the best invention and have helped so many women who struggle to connect the clasps. Thank you for shopping with Ross-Simons!
Easy to order and received within 10 days. Love all jewelry I've received!
I ordered a paper clip bracelet for my granddaughter's birthday. I paid over $20 for fast shipping. Item came by UPS. The bracelet was in a padded box - there was an empty plastic bag with a label also in the padded box and the bracelet was in a heap in the corner. I did not check it (my fault). My granddaughter cried when she opened the gift. The bracelet was broken! I had paid for fast shipping for an item that had been returned and someone at the company placed it back in stock. I called Ross-Simons the next day and was told I had to have USPS investigate! USPS was never involved! Finally returned and I am waiting for a satisfactory conclusion.
We regret to learn of the issues with the Italian 14kt Yellow Gold Paper Clip Link Bracelet you purchased for your granddaughter. This certainly isn't the experience we want for our customers. All Inventory has been inspected and no issues with current inventory. A refund for the express shipping has been issued and a return label has been sent for exchange for a new bracelet. Private message sent.
Items not as expected. Items appeared much larger in photos than in actuality. I am returning them.
It can be challenging to depict size online, that's why we always include the dimensions and weights of the piece under the Product Details. We see that you have started an online return, and you will be issued a refund when we receive the pieces back. We regret that you were not pleased with these pieces but hope you will find something you love in the future.
I love their stuff. Will order again. My ring is simple but classic.
Arrived on time. Always great service. Love your products.
This ring is absolutely beautiful and exactly what I was looking for. The blue topaz stone is very elegant and the silver band with rope detail adds to the look. I've received so many compliments on it!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It can be challenging to depict size online, that's why we always include the product dimensions under the "Product Details" section, as well as try to include a photograph shown to scale of the piece on a model. We always want you to be 100% satisfied with your pieces, so if there isn't something you love, you may always return for a refund or exchange within 30 days of purchase. We hope to shop with you again.