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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

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73,869 reviews

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New York
1 review
1 helpful vote
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I've been buying from Ross-Simons for years. I've loved every piece I've purchased. Pieces that you won't find anywhere else. Love it!

Date of experience: August 29, 2024
California
1 review
2 helpful votes
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Earrings
September 8, 2024

Like the lapis earrings, however, the bee earrings are rather tiny compared to what is on the website. Had to give them to a young niece.

Date of experience: August 29, 2024
Michigan
2 reviews
1 helpful vote
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Beautiful Earrings!
September 8, 2024

I received these earrings in a timely manner and I absolutely love them!

Date of experience: August 29, 2024
Wisconsin
1 review
1 helpful vote
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Fast! I saw it and bought it! I bought a second one as soon as I tried it on!

Date of experience: August 28, 2024
Virginia
1 review
1 helpful vote
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I'm extremely pleased with my purchase!
September 7, 2024

The website was easy to navigate. My bracelet is good quality and a reasonable price.

Date of experience: August 28, 2024
California
1 review
0 helpful votes
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Always the Best!
September 7, 2024

I've been a very satisfied Ross-Simons customer for over 20 years now. You can trust their jewelry to be high quality, beautifully designed & created. I adore my Ross-Simons collection!

Date of experience: August 28, 2024
Barbara J. — Ross-Simons Rep
over a year old

Thank you for being a valued Ross-Simons customer, we appreciate your business!

Michigan
1 review
0 helpful votes
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Always nice quality. I'm confident when I buy from Ross Simon's.

Date of experience: August 28, 2024
Barbara J. — Ross-Simons Rep
over a year old

Thank you for trusting Ross-Simons. Glad you love the bracelet!


Always fun looking at your jewelry!
May 22, 2022
Previous review

Always fun looking at your jewelry!

Date of experience: May 22, 2022
Georgia
1 review
0 helpful votes
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Stunning earrings
September 6, 2024

These earrings are incredibly beautiful, and the service was exceptional. I highly recommend this Company. I will definitely make future purchases from Ross-Simon's.

Date of experience: August 27, 2024
Barbara J. — Ross-Simons Rep
over a year old

The Lab Grown Diamond Earrings are exquisite, and an excellent value! We are glad that you love them and look forward to shopping with you again.

New York
1 review
2 helpful votes
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Beautiful earrings.
September 6, 2024

Beautiful earrings. I was worried with ordering them on-line, but they were gorgeous and came quickly.

Date of experience: August 27, 2024
Barbara J. — Ross-Simons Rep
over a year old

Thank you for trusting Ross-Simons with your online purchase! We are thrilled to know that you love the earrings!

Massachusetts
1 review
1 helpful vote
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Excellent Shopping Experience
September 6, 2024

I found exactly what I was looking for, ordering was easy and I received my purchase promptly.

Date of experience: August 27, 2024
Florida
1 review
2 helpful votes
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I was very disappointed to see the bracelet price dropped $30 two days after placing the order!

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 26, 2024
Barbara J. — Ross-Simons Rep
over a year old

We regret the issue you are having with the prongs on the bracelet, we have reached out to assist. Good news: we have issued you a refund for the price difference on the piece!

North Carolina
1 review
0 helpful votes
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Buying experience
September 5, 2024

Good quality jewelry, fast delivery, rewarding shopping experience

Date of experience: August 26, 2024
Massachusetts
3 reviews
1 helpful vote
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Great diamond earrings
September 5, 2024

Simple process of choosing the earrings I wanted. Pressed a few clicks and voila! I had my beautiful earrings!

Date of experience: August 26, 2024
Barbara J. — Ross-Simons Rep
over a year old

So happy to learn that you found the shopping experience easy, and you love the earrings!

Louisiana
1 review
2 helpful votes
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Thrilled!
September 4, 2024

Love the product I ordered. It's beautiful. And, the service and value are exceptional

Date of experience: August 25, 2024
North Carolina
1 review
2 helpful votes
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Excellent
September 4, 2024

Recommended it to ALL my friends. Love the sparkle and my wife is so happy.

Date of experience: August 25, 2024
Barbara J. — Ross-Simons Rep
over a year old

We appreciate the positive word-of-mouth to your friends! Thank you for being a valued Ross-Simons customer.

Illinois
1 review
1 helpful vote
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Wonderful Service and Lovely Items
September 4, 2024

The earrings are lovely- artful and light weight. A perfect accessory for many events.

Date of experience: August 25, 2024
Barbara J. — Ross-Simons Rep
over a year old

The earrings are very unique and without doubt will look terrific! We know you will wear them well.

Illinois
1 review
2 helpful votes
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This purchasing experience Amazing!
September 4, 2024

The website was very easy to maneuver and understand. The purchase arrived earlier than predicted and was stunning! Hospital
She loved, loved, loved the birthstone tennis bracelet! The box and the gift wrapping were over the top. Looked so beautiful!

Date of experience: August 25, 2024
California
1 review
1 helpful vote
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Love it
September 3, 2024

Love my necklace and the quick and easy service from choosing an item to delivery.

Date of experience: August 24, 2024
Florida
1 review
0 helpful votes
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Not what I expected
September 2, 2024
Updated review

I purchased a pair of earrings years ago from you and I lost one of them. They were my favorite earrings. I called to ask if I could buy just one and was told no. Just recently I decided to splurge and buy another pair. I found earrings I thought looked just like my old pair. Apparently, you measure differently than I do. I was expecting a smaller pair. They are hoop earrings and I measured mine at 1/2" overall and my new ones are 1/2" inside the hoop.

Date of experience: August 23, 2024
Barbara J. — Ross-Simons Rep
over a year old

The diameter of hoop earrings are typically measured from the post to the bottom of the hoop. There may be slight differences in the way you are measuring, but they are considered 1/2". We regret that they were not the size you expected, but we hope they will work out for you regardless. If they don't, you may certainly return anything within 30 days of purchase, by using our easy online return processing. Thank you for shopping with Ross-Simons.


Your website is very easy to use
August 23, 2024
Previous review

Your website is very easy to use.

Date of experience: August 13, 2024
Pennsylvania
1 review
0 helpful votes
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Beautiful pieces
September 1, 2024

I love the Ross Simon jewelry I have received. Beautiful pieces at a great price. More flat back push pin earrings and huggies please!

Date of experience: August 22, 2024
Barbara J. — Ross-Simons Rep
over a year old

The flat back earrings are so popular now, we are always adding to our inventory, so check back again! Thank you for shopping with Ross-Simons!