On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Love your products! Ordering from the catalog is very easy.
I have been a Ross Simon customer for 40 years. The quality of their products keeps me coming back!
Their fine jewelry is classic and made with excellent craftsmanship. I have never been disappointed with anything that I purchased at RS.
My latest purchase is a Multi Colored Jade "Good Fortune" bracelet, which I absolutely love!
Thank you Ross Simon!
Easy ordering. Customer Service is available for questions either by phone or email. They get back to you right away and are willing to assist.
I love Ross Simons, but my order which I received for my silver bangle bracelets was really wrong! They had me order the wrong size. I used the measurements tape that they sent me and the bracelets I received were like really really really hard to get over my hand so next time I would have to order a larger size but oh well.
The delivery was delayed and the product was extremely small
Shopping made easy and price reasonable due to current promotion. Thank you!
Best place to purchase jewelry love all the items great variety for the money spent have recommended you to other persons
Great company to buy jewelry from. I've ordered items in the past and they have always arrived fast and are of good quality. Beautiful earrings.
Hello friends,
I have bought from you in the past and I don't like to say that; I found the quality very poor. One was a gift for my sister and I will not give it to her because of the appearance, durability and weight.
I'm usually very happy with your pieces.
Very dissatisfied..
We always hope that you love the item you receive, but If for any reason you are not 100% satisfied with your purchase the piece can be returned within 30-days of receipt. Returns can be set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919. A private message has been sent.
Lovely earrings at a great price and with excellent service, thanks!
Liked the ease of shopping line - as has been the case for the several times I've ordered from Ross-Simons. However, the stones in the items I ordered (Opal stud earrings and matching necklace) were somewhat smaller than depicted in your catalog.
Typically, all of the pieces in the catalog are photographed actual size. We regret that you weren't happy with the size of the stones. If you do choose to return them, you may use our easy online return processing, where you can print a label. Thank you for choosing Ross-Simons.
Fine merchandise, fair prices, easy ordering process.
I'm a highly satisfied repeat customer! I love my pearl necklace and my other order's!
We are so glad to learn that you love the beautiful necklace, as well as your other pieces! Thank you for being a valued customer.
The necklace was smaller than i expected.
It is nice, so I will keep it
The chain is skimpy. It doesn't look like the photograph. It is very lightweight, it has very little weight. It doesn't look anything like real.
We regret that you are not happy with the paperclip necklace. We understand it can be difficult to depict size online, that's why we always include the product dimensions and weights in the Product Details section, under the picture. We always want you to be 100% satisfied with your purchase and offer a 30 day return policy. You may use our easy online return processing to begin the return process, should you wish. We hope to shop with you again.
The earrings looked perfect in the picture, but when I receive them they were so small that they wouldn't even fit past my earlobe! I would have returned them, but I had thrown away the bag they came in. I was really unhappy and will never purchase anything from you again and I was a somewhat regular customer.
We regret the issue you had with the earrings. You may certainly return anything within 30 days of purchase, even if you throw away the bag. You may start our easy online return processing, where you can get a return reference number and a label to return the piece. We understand it can be difficult to depict size online, that's why we always include the dimensions under the Product Details section of the page, as well as include a photograph taken to scale of the piece on a model. We hope to shop with you again.
The ring reminded me of something in my past. I love the stars. Very dainty
Jewelry can be very nostalgic. We are glad you love it, and hope you have only good memories every time you look at it.
I was excited about the anklet I purchased, when I received it I put it on immediately, about an hour later it broke! It's very thin and will break very easily. I returned it immediately and would not exchange it as I knew it would happen again
We regret to learn of the issue you had with this item. Our team has been informed. We do appreciate your feedback. A private message has been sent.
I had to return these pretty earrings. One of them would not close properly. Also they are very small and hurt my ears.
We regret the issue you had with the huggie hoop earrings. We did receive them back and have refunded your account. We hope to shop with you again!
I love the saturated colors of the bracelet. My issue is the size of the lobster claw clasp and recipient. It is too small and I am unable to put the bracelet on by myself
Take a look at our Magnetic Clasp Converter on our website. You can easily attach it to a bracelet or necklace, making it a breeze to take on and off.
I had admired this ring for awhile and was pleasantly surprise to receive it as a gift! It is everything I expected and more.
The Mystic Quartz Ring is gorgeous! We are glad you love it.
The Sterling silver and 14K gold circle necklace was just what I was looking for. It did not disappoint. It was very dainty and good quality. The clasp was very substantial. I am very pleased with my purchase. I also love the Ross-Simmons website.
It is a beautiful necklace! We are glad that you love it.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret that the package took a bit longer than expected to arrive. We understand it can be challenging to depict size online, that's why we always include product dimensions, as well as a photograph of the piece on a model shown to scale. If you wish to return the piece, you may use our easy online returns processing where you are able to print a label. We regret that this piece did not work out for you but hope to shop with you again.