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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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Website does not save my wish list. That's the most annoying part
RECIEVED CATALOG IN THE MAIL, FOUND WHAT I WANTED, WENT ON LINE, AND PURCHASED THE ITEM. IT WAS EASY TO FIND IN THE CLEARANCE SECTION. FILLING OUT THE ORDER WAS ALSO QUICK AND EASY TO UNDERSTAND.
THANK YOU,
MS. V.
Very easy and quick delivery. I was very pleased that the earring jackets were just like the picture.
Lovey bracelet. Just what I wanted for a minimalist look. Fast shipping. Thanks for a smooth transaction.
So easy and quick service. Don't have to wait for your items. Beautiful jewelry
Wonderful experience, easy to order & love the track portion of my order
The bracelet arrived as described.,however it is to small I wrote to customer service about exchanging it for the larger 8"one but I haven't heard back yet.
I do not like your new website and I especially do not like the fact that all of the items I had saved for later are now gone entirely from my account.
Additionally, when an order was shipped, I used to get an email WITH a tracking link; I no longer get the tracking link. I also used to get an email when you received a returned item, as well as an email when an item was delivered. I no longer get either type of email. This is not satisfactory.
This was a gift for my sister and she was ecstatic to receive them. Unexpected pleasure and she was very Happy to celebrate her birthday wearing them. Terrific value, great craftsmanship!
It is perfect for my needs, came quickly, looks exactly as described, and excellent quality!
Beautiful quality jewelry at somewhat reasonable prices. Happy to see that you offer Tahitian black pearls.
I know exactly what I am getting, whether it's 10 carat gold, white gold or gold plate, through the many years I have been a customer their labeling and descriptions of metal and gemstones has never been misleading.
I bought two cross necklaces and the you I adore but the one that I bought for every day wear is so tiny, no one notices it. I am considering exchanging it for a thicker one. My husband loves the tiny one but I am not yet sold, still considering what to do.
I love the quality and the service when buying from Ross Simons! I have earrings that I wear all the time that I bought about t years ago and they are holding up beautifully!
Elegant and beautiful earrings but over-priced. The value is really not there for what you receive. These 10K gold hoops are very thin and lightweight. Also, make sure you get the best deal. I purchased these earrings and the very next day they still had them "on sale" but with a $50 off your next purchase deal.
It really annoys me that you send emails that say "$25 off your next purchase!", and then twice I haven't been able to use it. The first time I didn't meet the requisite minimum, the second time I did, but it didn't apply. This, to me, is disingenuous, and I suspect I will unsubscribe.
All coupons advertised list the terms and conditions for your next purchase with minimum requirements. We do see 2 coupons issued on your account. One coupon used successfully at the time of check out in July. We do not show the 2nd coupon code entered for the most recent order in September. We are available 24/7 to assist our customers while placing orders online. We may be reached at 1-800-556-7376 or via live chat on our website. A private message has been sent.
EasyI love your jewelry and the ring is beautiful. The stone looks kinda plastic but seriously I don't care its beautiful on and Ive received many compliments. I always gets emails 50 % on next order yet when I apply the code it rejects it. Am I not understanding the email
Ordering was easy. You need to provide more tracking info possibly by text messages.
I found what I was looking for. Very petite necklace which is what I wanted. Easy ordering process!
Love shopping your website, lots to look at. Item not as I expected.
Beautiful items and easy to website.
Easy to search for specific items. Top quality items. A delight to buy from this company.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are continually working to make our website user friendly. Most of the issues mentioned have been resolved. We are showing email confirmations have been sent. Please check your Spam/Junk folder as the emails may be going to that folder. If you have any questions or need assistance, please reach out to our customer service team. We can be reached 24 hours a day, 7 days a week at (800) 835-0919.