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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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Ross Simon's always has the best selection of quality jewelry at good prices.
The earrings were so small I never got them in my ears. I spent two days trying and then sent them back. The way they are made the post is curved too much.
I had a devil of a time trying to log in and find these earrings. I saw them online and when I would sign in I couldn't find them again.
Love Ross Simons Annual Swarovski ornaments. Have been buying both large and small for several years now. Only wish the small ones would come with the year like the large ones. This will not stop me from purchasing the smaller versions in the future.
Received but missing a stone. Sending back. Disappointing.
We regret to learn of the issue with a stone missing and can understand your disappointment. This is not the experience we want for our customer's. We have sent your feedback to our Quality Team to inspect all inventory. Please use the pre-paid label provided to return the damaged bracelet for a full refund. Private message sent.
1. When searching for items, (earrings, necklaces), number the pages instead of a continuous list.
2. Most of your discounts are not eligible for extra discounts.
3. More offers of free shipping.
We did recently update our website to make it more user friendly. Our pieces only qualify for one discount, so if there is a discount already on the piece, we can assure you it is at the lowest possible price. Also, all of our jewelry comes with free standard shipping. Sometimes there is a shipping surcharge added to the non-jewelry items, that are over a certain weight. We hope this helps, and we hope you love your pearl seashell earrings!
I found the perfect earrings for my mil for Christmas. Her favorite color is red and the pearl earrings with red enamel cardinals are absolutely gorgeous. I also picked myself up a adorable sterling bracelet with mother of pearl heart inset. And a beautiful multi blue/white gemstone necklace. All pieces arrived quickly and packaged beautifully. Thanks yet again for amazing pieces of jewelry at awesome prices
I can't even hook the bracelet and I have pretty small wrists
We regret that the bracelet is too small for you. We always want you to be 100% satisfied with your purchases, and you may certainly exchange it for a larger size, within 30 days of purchase. We also have magnetic clasps that many people have found to be extremely helpful when it comes to clasping bracelets. If you need to exchange/return or would like to find out more about the magnetic clasp option, please reach out to us at 800-556-7376 and we will be happy to assist.
Almost overwhelmed with the options. The necklace I bought as a gift for my daughter is beautiful.
The box had an imprint from some kind of grabber/picking tool. And it had been somewhat crushed.
We regret the issue that occurred with the box during shipping but are glad that you loved the necklace! We hope your daughter loves it as well. Thank you for shopping with Ross-Simons.
Almost overwhelmed with the options.
Beautiful ring. I have been wearing it already. It looks great with all outfits.
I ordered this identical ring a few months ago. It was too big and I lost it the first day I wore it. I finally decided to order another one, but a smaller size. The turquoise stones in this were a very dark teal instead of blue. I will keep it but I just wasn't as pleased with this one as the other. I will continue to order your products.
Enjoy the discount and free shipping
The bracelet looked really pretty in the photo. What I received though is not. The main part of it is crooked and the beads are a very inferior quality. I am returning it.
Easy to shop and checkout. I love the design of my ring. So original.
Love the variety of items and the ease of shopping online. Will definitely order again.p
Sadly, my associate that always takes my orders was off on the day the discount was offered. I had to purchase online, thus, her missing out on a nice commission. I was not allowed to hold the item with my credit card until she was on the next day. The item was from the estate collection, so only one available.
Ring for my sister for her 60th birthday. She absolutely loved it and wears it every day since. Her ring came very fast in the mail, I was pleased with the price and my sister loved it
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We understand the earrings from your order were not as expected. We appreciate your feedback regarding the posts and have sent it to our Product Team for review.
In regard to the return, returns are easy to set up online and a USPS return label is provided with your online request. Address labels are also provided on the back of each packing slip with your order. If you choose not to use the USPS label provided online, you may use any carrier of your choice. We do recommend the package be sent via an insured and traceable method for your protection. Private message sent.