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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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So far, so good
December 2, 2024
Updated review

4 purchases and no issues... So far, so good! (Returned ring that was too big)

Date of experience: November 22, 2024

Thought it would be a thicker for the price.
October 27, 2024
Previous review

Sent it back for a smaller size. I think possibly because it was so slim, I needed a smaller size for it to stay on my finger. I bought one in my local jewelry store over the summer that slim for less then 1/2 the price.

Date of experience: October 17, 2024
Utah
1 review
0 helpful votes
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Nice quality
December 2, 2024

Prompt and just what I ordered. Thank you for a lovely selection.

Date of experience: November 22, 2024
Rhode Island
1 review
0 helpful votes
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All my online experiences have been positive. Product rec'd quickly

Date of experience: November 22, 2024
Ohio
2 reviews
2 helpful votes
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100% Satisfied
December 2, 2024

I have ordered from RS several times; and every time has been nothing less than perfect. The jewelry is beautiful, and the orders were flawless. You won't be disappointed!

Date of experience: November 22, 2024
South Carolina
1 review
0 helpful votes
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Long-time customer
December 2, 2024

There is good value for the price. I look at Ross-Simons before I go anywhere else.

Date of experience: November 22, 2024
Tennessee
1 review
0 helpful votes
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Easy to find great jewelry
December 2, 2024
Updated review

Great prices and quality jewelry - looks exactly like photos and comes in packaging for gift giving.

Date of experience: November 22, 2024

Easy and great prices
October 4, 2024
Previous review

Easy and great prices - jewelry always holds up

Date of experience: September 24, 2024
Maine
1 review
0 helpful votes
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Excellent quality
December 2, 2024

Everything I have purchased has been amazing. Great stuff. Recommend to all my friends

Date of experience: November 22, 2024
Connecticut
1 review
0 helpful votes
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I had received a beautiful bracelet from a friend. My daughter in law had been admiring it every time I wore it. I decided to purchase the same one. I'm not crazy about "ordering" anything, but I did and everything went great. My husband and I will be giving it to her soon!

Date of experience: November 22, 2024
Washington
2 reviews
2 helpful votes
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Always beautiful
December 2, 2024
Updated review

It's been 30 yrs since I've ordered from RS, and the pieces I bought today are beautiful. Great company. Highly recommend.

Date of experience: November 22, 2024

It's been over 25 yrs but I still love your company today
November 24, 2024
Previous review

Wonderful items still have today. Can't wait to get my new next order almost 30 yrs later

Date of experience: November 14, 2024
Mississippi
1 review
1 helpful vote
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Good experience
December 2, 2024

My transactions are we're very typical of other online sites.

Date of experience: November 22, 2024
Colorado
1 review
0 helpful votes
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Excellent Selection
December 2, 2024

Selection and Customer Service is always great! Thank you!

Date of experience: November 22, 2024
Florida
1 review
0 helpful votes
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Customer Service EXCELLENT!
December 2, 2024

Customer service extremely efficient and helpful. Issue with product taken care of immediately.

Date of experience: November 22, 2024
Tennessee
1 review
0 helpful votes
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Bought two necklaces.
December 1, 2024
Updated review

The products were easy to purchase and arrived quickly. Both necklaces were much smaller than expected.

Date of experience: November 21, 2024

Shopped with ease
November 21, 2024
Previous review

Shopped with ease

Date of experience: November 11, 2024
Oregon
1 review
0 helpful votes
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Beautiful ring
December 1, 2024

The ring was beautiful but I sent it back because the seemed big even thought I order the size I normally wear. I would recommend this company

Date of experience: November 21, 2024
Missouri
1 review
0 helpful votes
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Discount not usable
December 1, 2024
Updated review

I was promised a $15 off discount if I spent over $100z I spent $103. No where would your site accept the code!

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 21, 2024
Barbara J. — Ross-Simons Rep
over a year old

We investigated this order and were able to apply the $15.00 Welcome Code you received for signing up for emails and texts. The code you receive needs to be placed in the Offer Code Box in the checkout screen. We have reached out to assist.


I was promised a $15 off $100 purchase an no where...
December 1, 2024
Previous review

I was promised a $15 off $100 purchase an no where could I apply that. I'd appreciate you fixing that for this order.

Date of experience: November 21, 2024
Oregon
1 review
0 helpful votes
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Love your jewelry.
December 1, 2024

I have always received prompt service with nice packaging.

Date of experience: November 21, 2024
New York
1 review
0 helpful votes
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Service
December 1, 2024

Lovely and fast service with good quality and items I like! Customer service was very helpful!

Date of experience: November 21, 2024
Florida
1 review
0 helpful votes
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Goid
December 1, 2024

Good selection and prices on gold and gold plated jewelry. Thank you RS!

Date of experience: November 21, 2024
Texas
1 review
0 helpful votes
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Exceptional Quality
December 1, 2024

Repeat customer! Ross-Simon's never disappoints. The quality of jewelry is exceptional and beautiful too.

Date of experience: November 21, 2024
Georgia
1 review
0 helpful votes
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I am a loyal customer
December 1, 2024

Great! I keep coming back for beautiful products and excellent service.

Date of experience: November 21, 2024