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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

Instant Feedback

73,869 reviews

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New York
3 reviews
0 helpful votes
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The website was easy to navigate with many helpful photos. The products had numerous details about all of the jewelry that facilitate easy comparisons.

Date of experience: December 29, 2024
Oklahoma
1 review
0 helpful votes
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Awesome
December 27, 2024

Great everything went smoothly timely shipping and package was in excellent shape

Date of experience: December 17, 2024
Georgia
1 review
0 helpful votes
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Great service and quality
December 27, 2024

The website was very easy to use, and the shipping and quality of the products ordered were fantastic.

Date of experience: December 17, 2024
South Carolina
1 review
0 helpful votes
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The picture of the necklace I bought was VERY misleading. I expected much more from your company. Lesson Learned

Date of experience: December 28, 2024
Nevada
1 review
0 helpful votes
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The ring is simple and perfect. It's not overwhelming for a simple wedding gift.

Date of experience: December 17, 2024
Maryland
1 review
0 helpful votes
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Pretty small
December 27, 2024

The earrings were much smaller than they looked in the ad so that was disappointing. Also the pearl was flat on the back. Picture looked like it would have been a round pearl.

Date of experience: December 17, 2024
Maine
1 review
0 helpful votes
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Murano necklace of exceptional quality.
December 27, 2024

After placing something in the cart it was difficult to find the checkout. Prominently display where to click to checkout.

Date of experience: December 27, 2024
New Jersey
1 review
0 helpful votes
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2nd purchase
December 27, 2024

This is the second Christmas gift purchase. Loved last year's gift, I picked another bracelet this year.

Date of experience: December 17, 2024
Georgia
1 review
0 helpful votes
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Debit cards not accepted by system
December 27, 2024

Disappointed that you don't appear to accept debit cards. They wrote me back saying they do however, the process doesn't accept debit cards.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 19, 2024
Barbara J. — Ross-Simons Rep
over a year old

We do accept debit cards; not sure why it would appear not. Glad you were able to place an order.

Alabama
1 review
0 helpful votes
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Chain purchase
December 27, 2024
Updated review

Confused in the ordering process. Did not like getting involved with Affirm.

Date of experience: December 17, 2024

Confused in the ordering process
December 17, 2024
Previous review

Confused in the ordering process

Date of experience: December 7, 2024
Texas
1 review
0 helpful votes
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Fast service
December 27, 2024

She absolutely loved her ring!Great. I will order again.

Date of experience: December 28, 2024
Tennessee
1 review
0 helpful votes
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Love the sales ross offers
December 27, 2024

I love the quality so I ordered a second pair! A reputable company🥰

Date of experience: December 17, 2024
South Carolina
1 review
0 helpful votes
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Broken chain
December 27, 2024

The chain broke when a label was removed. I am having it repaired for $20.00

Date of experience: December 14, 2024
Pennsylvania
1 review
0 helpful votes
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Items returned
December 27, 2024

Both items (bracelets) were returned on 12/16/24 via UPS. A bangle bracelet was too difficult to operate. I didnt like the quality of the other bracelet, a gold link style.

Date of experience: December 17, 2024
New York
1 review
0 helpful votes
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The snowflake is beautiful
December 27, 2024

Easy shopping online for what I wanted.
The Gorham snowflake ornament arrived in plenty of time.

Date of experience: December 17, 2024
Maryland
2 reviews
0 helpful votes
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A good experience
December 27, 2024

The price was right - the product was good - the service was good - the delivery was on time

Date of experience: December 27, 2024
Tennessee
1 review
0 helpful votes
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Service has been good so far
December 27, 2024

Service good' not happy with the rings appearance...

Date of experience: December 17, 2024
Florida
1 review
0 helpful votes
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Fast turnaround
December 27, 2024

Beautiful packaging. Fast delivery. They are perfect. Bigger than expected.

Date of experience: December 17, 2024
Tennessee
1 review
0 helpful votes
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Great value
December 27, 2024
Updated review

Went very well, no problems. Shipped promptly. Great value

Date of experience: December 17, 2024

Quick and easy
October 21, 2024
Previous review

Quick and easy

Date of experience: October 10, 2024
New York
1 review
0 helpful votes
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Like many things bought online, BUYER BEWARE
December 27, 2024
Updated review

I was extremely disappointed in my purchase. You need a magnifying glass to see the details in the ring. I should have sent it back.

Date of experience: December 17, 2024

I just hope it is as nice as it looks
December 17, 2024
Previous review

I just hope it is as nice as it looks

Date of experience: December 7, 2024