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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
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Not interested after this purchase and this will be my last transaction wwith your company
I recently bought several pieces of pearl and gold jewelry from a small business in Vero Beach, FL. I already have nice pearls and wanted pieces for a layered look. I saw the ring on sale at RS and ordered it to go with my other pieces. The ring is okay but underwhelming. I'm glad I got it on sale.
They are beautiful! Exactly as described. Ordering was quick and easy. Delivery was very prompt!
Easy to order, delivery earlier than expected, items beautiful.
Awesome selection of jewelry……………………………………………………………….
Set of 3 gold ball studs, perfect for my teen girls looking for multi-sized studs for double piercings. Very pretty and perfectly sized. Easy to navigate on-line and the best price by far.
Thank you… Christmas gifts for daughters arrived timely.
Their jewelry is beautiful and their prices are even better!
Exactly as ordered and received very quickly. Gift for daughter and I know she will be pleased.
Service good. Easy to order. I should have paid more attention to customer comments.
Easy and straightforward process. Beautiful product, looks better in real life than in the picture.
Great selection great prices easy purchase. Quality jewelry at.a fantastic price.
I ordered right before Christmas and got it on time. My wife absolutely loved the necklace and everyone over fell in love with it. We will be making another purchase soon.
Thank you
Richard M.
Website was easy to use- quick! The earrings are bigger and brighter than I thought and well worth the price!
My recent experience with Ross-Simons started off and caused me a great deal of frustration. The website itself had issues, leading me to contact customer service. Unfortunately, my call was met with a representative who was cranky and dismissive. Things escalated when I spoke to a supervisor who not only tried to downplay my issue but also failed to follow through on a promised callback after consulting with their supervisor.
I followed up by writing in to request the callback that never came, only to be ignored again. I eventually had to call back and encountered another supervisor who misled me, claiming her boss wasn't available and providing no meaningful assistance. Finally, I was connected again with the original supervisor, who tried to justify his actions, including making a price adjustment on my order without notifying me—an action I did not appreciate as it lacked transparency or respect for my concerns.
After demanding to escalate the matter further, I received a callback from Dawn, who ultimately restored my faith in the company. She approached the situation professionally, investigated the mishandling of my prior interactions, and resolved the issue to my satisfaction. Her willingness to listen, take responsibility, and make things right turned what had been a horrible experience into a positive conclusion.
While I greatly appreciate Dawn's intervention, the overall experience highlighted severe communication and accountability issues within the customer service team. I hope Ross-Simons takes steps to improve their processes and ensure a better experience for other customers moving forward.
Gold ring is very very thin, nothing like it looks in the Ross-Simon's web site pictures.
The photos we use are of our actual jewelry. We always hope that you love the item you receive, but we know things can look and feel different in person, so we offer 30-day returns to make shopping from home easier. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns can be set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919.
Completely Satisfied. I will recommend your store to my friends
Gorgeous cross and bracelet with my deceased pets' names. I loved them!
Positive experience buying a Pearl bracelet which I bought for a family member for the holiday season
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret the incidents and are making an effort to grow from them. Management listened to the conversations and followed up with everyone involved to find out how the situation may have been improved both during and after the initial contact. Our entire crew is prepared to do better next time. This was addressed privately with the customer as well.