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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
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Purchase experience
December 29, 2024

Easy purchase and such fast delivery! Will make another purchase in future. Please send me information when sterling silver ornaments go on sale

Date of experience: December 29, 2024
Florida
1 review
1 helpful vote
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Beautiful Jewelry
December 29, 2024
Updated review

Very nice selection in all price ranges and individual tastes

Date of experience: December 19, 2024

I found your website to be cumbersome and slow making...
December 27, 2024
Previous review

I found your website to be cumbersome and slow making it very aggravating to navigate. In addition, it would be helpful if you would notify clients of items left in their cart. For whatever reason, your site did not accept Apple Pay so the items I thought I ordered were just sitting in the cart unbeknownst to me.

Date of experience: December 17, 2024
New York
1 review
0 helpful votes
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Bracelet & earrings
December 29, 2024

Beautiful jewelry. You know how to make someone happy!
I'll be back for more!

Date of experience: December 19, 2024
California
1 review
1 helpful vote
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A Little Sunshine!
December 29, 2024

Right size. Perfect easy to wear. Let some sunshine into you life.

Date of experience: December 19, 2024
Virginia
1 review
0 helpful votes
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Beautiful Ring
December 29, 2024

This is exactly what I wanted in a gemstone ring--simple and stunning. Stone and setting are quality and the look is pure elegance. The buying experience was quick, easy and I received my order within a week, packed in a beautiful gift box!

Date of experience: December 19, 2024
Maryland
1 review
0 helpful votes
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Beautiful pieces, but…
December 29, 2024

The jewelry is beautiful and affordable but I wish the pearl bracelets were easier to attach or be given the option of a bracelet 'buddy'.

Date of experience: December 29, 2024
Illinois
1 review
0 helpful votes
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Online site is very
December 29, 2024

Shopping online was seamless, easy ordering & beautiful jewelry.

Date of experience: December 29, 2024
Illinois
1 review
0 helpful votes
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Great necklace at a reasonable price
December 29, 2024

Necklace came on time in beautiful packaging. Happy with the necklace and will buy something again soon!

Date of experience: December 19, 2024
Maryland
1 review
0 helpful votes
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Quality and appearance of jewelry is appropriate to pricing.

Date of experience: December 13, 2024
Massachusetts
1 review
0 helpful votes
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Satiafaction
December 29, 2024

My experience is always great.And 1 time it wasn't which was my fault.Returning it is just as easy as ordering it.

Date of experience: December 11, 2024
South Carolina
2 reviews
0 helpful votes
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Santa earrings
December 29, 2024
Updated review

My mother loves them and she received them I. Time to wear them for the holidays

Date of experience: December 19, 2024

Silver Baby Cups
November 25, 2024
Previous review

It has been a tradition to give my children and now each of my Grandchildren the monogrammed, silver baby cup They are timeless and beautiful. When my children have had their weddings we use the baby cups with rosebuds for a table decoration.

Date of experience: November 15, 2024
Florida
1 review
0 helpful votes
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Very nice product
December 29, 2024

Simple and easy I got the wrong size so they are sending me a new one.

Date of experience: December 30, 2024
Michigan
1 review
0 helpful votes
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Irish bracelet
December 29, 2024

A great gift for my Irish spouse. Very nice at a very attractive price.

Date of experience: December 19, 2024
South Carolina
1 review
0 helpful votes
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Beautiful jewelry
December 29, 2024

Found the perfect necklace for my daughter! Will definitely shop again in the future.

Date of experience: December 19, 2024
Tennessee
1 review
0 helpful votes
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Easy shopping
December 29, 2024

Easy to use website, beautiful merchandise. The hard part was deciding what to buy!

Date of experience: December 29, 2024
Kentucky
1 review
0 helpful votes
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Once again, perfection!
December 29, 2024

Every year, for 24 years now, I continue to be very pleased with the ease and reliability in shopping with you. Thank you again for being so responsive and helpful.

Date of experience: December 19, 2024
Idaho
1 review
0 helpful votes
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A Quality Jeweler with Quality Products
December 29, 2024

I had to change my order and it was extremely easy working with customer service to make the change. They were polite, cordial and very responsive to my needs. I will but from R-S again.

Date of experience: December 29, 2024
New Jersey
1 review
0 helpful votes
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Easy purchase
December 29, 2024

Very easy transaction with fast shipping. Product as described.

Date of experience: December 19, 2024
Texas
1 review
0 helpful votes
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Beautiful bracelet
December 29, 2024

The bracelet is beautiful. The bracelet clasp is ill designed. I could not get the clasp to fit into the slot. Was disappointed as I really liked the bracelet but as stated the clasp did not function properly.

Date of experience: December 19, 2024
Missouri
1 review
0 helpful votes
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Amethyst ring
December 29, 2024
Updated review

Not happy with the ring. Looks nothing like what was pictured. Whatever stone the used us really dark almost like an onyx. I just stuck it in my jewelry box and that is where it still is. Ring sent not attractive at all. If fact down right ugly.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 29, 2024
Barbara J. — Ross-Simons Rep
over a year old

We always hope that you love the item you receive, but If for any reason you are not 100% satisfied with your purchase the piece can be returned within 30-days of receipt. Returns can be set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919.


Ring
December 11, 2024
Previous review

Ring did not look like the picture at all. I was expecting the amathest to be purple anf the turquoise to be teal. Ring is so dark and looks nothing like the ring shown.

Date of experience: December 1, 2024