On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very quick delivery especially as it was so close to Christmas
Disappointed and returned item. Very tiny pendant and chain to delicate.
Always a good experience with this company. Thai is my 3rd order and have been satisfied with all the items. Thank you!
Great value for the money! They are even more beauitful than the picture. I think my daughter will love them!
So far ok if my wife likes them.
I'm looking forward to a great $#*! if
She does😜
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days
Customer service told me to call USPS
What kind of service is that?
Then they send me an email telling me that is not what they meant?
The shipper is the one that can check on an order, not the receiver
Very on top of things, and products appear to be of excellent qualified the price.
I returned already It was of very very poor quality and thin it would break just putting it on. I have other pieces from Ross Simon that are of much better quality. Should arrive back in Monday
The pieces look cute in person but the detail shown online aren't present. Would be great if they were and the size were a little bigger.
Good selection and item arrived quickly and was as pictured.
I ordered a beautiful matching necklace and earrings set as z Christmas present for my wife. The came on time, the date promised with no additional shipping cost. Beautifully boxed, and inside drawstring pouches. Very special!
These earrings are beautiful. Very happy with my purchase and arrived pretty quickly.
The cross necklace I ordered arrived safely in a timely fashion. This was a gift for my mom's birthday and she keeps telling me how much she loves it and how beautiful it is! Great gift!
Quick and easy however the stones look unfinished. Like they were tumbled but not shined. They are pitted and dull
The ring is beautiful with 3 tiny gemstone hearts; each a different color. It is very pretty and comfortable. If you like small this is the ring for you
Easy ordering, fast delivery, and quality is good.
I would like to get the silver version as well.
Great pair of earrings! Love this pair! I have worn them every day since I got them!
Easy shopping experience and good prices plus fast delivery made it very nice experience.
I purchased a gold ring with 1.0 total carat weight of diamonds
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret that you weren't pleased with the customer service, as we pride ourselves on making the shopping experience as easy as possible for our customers. We only ever suggest the customer contact the post office if we believe that they could hold it there for your pick-up, as it would require your authorization. We also did try to contact you the same day you reached out, with an alternate delivery option, but you did not return our call. We are grateful to see that your package was delivered to you by the post office on the same day you called for service. We hope you love the ring!