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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Tennessee
1 review
1 helpful vote
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Exactly what I was hoping for
January 8, 2025

High quality earrings that are the perfect size and shape that I was hoping for. I love the push pin flat earring back. It just took me a few minutes to put them in. They are so cute

Date of experience: January 8, 2025
Iowa
1 review
0 helpful votes
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Sizing
January 8, 2025
Updated review

I really like this ring. However, because I have arthritis in my fingers my knuckles are much larger than the rest of my fingers.
It would be great if you offered half-sizes.

Date of experience: December 23, 2024

Lovely ring
November 19, 2024
Previous review

I was looking for a delicate ring to wear on my middle finger next to my wedding set. This is exactly what I wanted. Very beautiful ring at a great price.

Date of experience: November 9, 2024
North Carolina
1 review
0 helpful votes
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Dark stone
January 8, 2025

The stone pictured was bright and clear. The one I got was dense and dark, almost looked black. The bracelet didn't look gold it looked rose colored. I returned both items

Date of experience: December 29, 2024
New York
1 review
1 helpful vote
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Necklace
January 8, 2025

Very disappointed with the necklace. I realize it is "petite" but if the chain was any thinner it wouldn't exist.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 29, 2024
Barbara J. — Ross-Simons Rep
over a year old

We always hope that you love the item you receive, but we know things can look and feel different in person, so we offer 30-day returns to make shopping from home easier. If for any reason you are not 100% satisfied with your purchase the piece can be returned within 30-days of receipt. Returns can be set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919.

Florida
1 review
0 helpful votes
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Lovely necklace
January 8, 2025

I've been debating on getting this blessed mother necklace for myself n when I saw the chain it came on it convinced me to get it! It is just beautiful. Lays flat n I wore it on Christmas Day n gott many complements on it! Love it!

Date of experience: December 29, 2024
New Hampshire
1 review
0 helpful votes
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Beautiful purple necklace
January 8, 2025

I was watching this necklace with tear drop earrings for a while. It finally went on sale and I grabbed it. Absolutely gorgeous. I think the earrings might be a little heavy, but I haven't worn them for any length of time (yet!).

Date of experience: January 8, 2025
Illinois
1 review
0 helpful votes
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Size
January 8, 2025

The ring is really lovely. It looks just like the picture. However I feel the size is running a little small. Will contact customer service after the holidays to see about an exchange. Everything that I have read --ensures for easy exchanges. Thanks for a nice looking product that was super easy to purchase.
I look forward to getting one that fits a little better.

Date of experience: December 29, 2024
Florida
2 reviews
0 helpful votes
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Mixed review
January 8, 2025

The 14k gold clasp is very nice, the earrings were a little disappointing not as sparkly as pictured

Date of experience: January 8, 2025
New Jersey
1 review
0 helpful votes
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Quality merchandise with no hassle.
January 8, 2025

Everything I ordered exceeded my expectations. It was like shopping in a high end jewelry shop but from home.

Date of experience: December 29, 2024
Kentucky
1 review
0 helpful votes
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Christmas
January 8, 2025

This is the second time I have purchased from your company for my wife's Christmas I'm very satisfied with the item bought and the fast shipping...Thank You,Mike

Date of experience: December 29, 2024
California
1 review
0 helpful votes
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Great service
January 8, 2025

I have always had great service & been happy with the quality!

Date of experience: December 29, 2024
South Carolina
1 review
0 helpful votes
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Bad Post earrings
January 8, 2025

Backing on post earrings did not work. Impossible to get back off. Had to send back for replacement.

Date of experience: December 29, 2024
Puerto Rico
1 review
0 helpful votes
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It arrived very fast and very well packed. I could order again.

Date of experience: December 29, 2024
Alabama
1 review
0 helpful votes
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Blue topaz ring
January 8, 2025

I love my birthstone ring. It's beautiful. The sizing is accurate. I even had to get my nails done a silvery color to go with the icy blue stone. Looks beautiful.

Date of experience: December 29, 2024
California
1 review
0 helpful votes
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I paid extra for two day shipping. My order was supposed to arrive on 12/21. It supposedly arrived on 12/24, after I had to leave for the holidays. I want a refund of the two day shipping charge.

Date of experience: December 29, 2024
California
1 review
0 helpful votes
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Diamond studs in 14kt yellow gold
January 8, 2025

Earrings are lab grown VS2 clarity and are absolutely beautiful, 1kt total weight, faceted sparkle is gorgeous! The only major issue I have was advertised as being delivered by Christmas, they were not! So I was without a Christmas gift.

Date of experience: December 29, 2024
North Carolina
1 review
0 helpful votes
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Sapphire & diamond earrings
January 7, 2025

The earrings were smaller than I thought they would be. Given the price with man made diamonds I think they were over-priced! The sapphires should be more brilliant also. I asked my wife if she wanted to return them but she keeping them since they were a 45th wedding anniversary/Christmas gift.

Date of experience: December 28, 2024
California
1 review
0 helpful votes
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Earrings are great!
January 7, 2025

Great size and great quality! They also look great from many angle.

Date of experience: December 28, 2024
New York
1 review
0 helpful votes
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Gorgeous Sapphire Tennis Bracelet
January 7, 2025

Online code application was tricky but I got it. Should be offered on the credit card page.

The bracelet is absolutely beautiful! Very happy with my purchase!

Date of experience: January 7, 2025
California
1 review
0 helpful votes
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Diamond bangle bracelet
January 7, 2025

My diamond bangle bracelet came in mail the day before Christmas. I love how it sparkles when I wear it. I'm one very happy customer!

Date of experience: December 28, 2024