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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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I called they said they were real Trust me there not...I would not recomend these earrings to anyone
I need to send the chain back. It's a little too delicate and worried it will tangle.
I ordered a birthday gift for my mother online, and it came sooner than expected.
Quick shipping item is just as described and customer service was very helpful as well
One of the star edges is not smooth so it catches on everything not wearable
We understand you are having an issue with the item you received. We regret to learn of this issue. A return can be requested online within 30-days of receipt. You can reach out to our customer service team 24 hours a day, 7 days a week for assistance at (800) 835-0919. We can also be contacted via email at customerservice@ross-simons.com. We respond to emails within 4 hours.
The cross /amethyst necklace looked better on the website than in person.
It's not sparkly or special, just 'meh"
I purchased the pearl hoop earrings for my wife for Christmas. She loves them, but they don't class very well. I'll have to return them and exchange them.
I ordered this necklace for the specious shown in the ad. The colors on the necklace sent aren't even close to the same. Will be returning it.
R-S said delivery would be 12/24 but it was 12/26.
The tennis necklace is beautiful and much appreciated.
No comment no comment no comment no comment no comment no comment
Customer service for price adjustments were amazing, I had 2 adjustments promptly.
Loved the necklace chain, it was as described unlike other sites I bought from. Thanks!
It was last minute and I had to pay for expedited delivery. Nevertheless I was pleased with the ease of using the website.
Convenient, large selection, and prompt delivery. I have purchased a ring, bracelet, and a necklace and pleased with each piece.
Easy and convenient! Prices are reasonable and I love the ring I purchased!
This was purchased as a gift so I can't say until the receipt t receives the gift on her birthday
Ordering from here was an easy experience, I love the ring the only thing is that it was to big. I called the next day to set up an exchange and they gave me no hassle. I sent the 1st ring back now I'm just waiting for the other one.
I love this ring! So beautiful! I was also pleasantly surprised. I placed the order the Sunday afternoon before Christmas. The website said delivery would be before Christmas, but I didn't believe it. Didn't really care, as it was just something for me. Two days later on Tuesday (Christmas Eve), the package arrived. Well done! And, as I said, the ring is beautiful!
I loved the ring but it was too snug. I didn't know there were other sizes available because I didn't realize I could scroll to see more than size 5,6 and 7
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We always want our customers to be 100% satisfied with their pieces, and for that reason offer a 30-day money back guarantee. You may reach out to us directly at (800)835-0919 or use our easy online return processing. We understand that you were not pleased with the Emerald Earrings, but we can assure you they are genuine. The emeralds in these earrings are opaque stones that are in a more natural state. You may see characteristics in the stone that occur naturally and does not have the surface polish of a finished high polished stone. Like most colored gemstones on the market today, those in Ross-Simon's collection may be treated to enhance their color and beauty. We have reached out to assist.