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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
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Sparkle
January 14, 2025

Quick shipping! Gorgeous items. I bought two stack diamond eternity bands to go on either side of another ring and they are perfect!

Date of experience: January 4, 2025
Tennessee
1 review
1 helpful vote
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Easy of use and viewing
January 14, 2025

It was easy to view and choose many to choose and variety, bla,blah

Date of experience: December 14, 2024
Indiana
1 review
1 helpful vote
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I sincerely hope this company refunds my money immediately, because I returned the product within minutes of seeing it. The band was tiny and the "stones" were the merest of chips, so small you couldn't even see the color variation. Such a total disappointment.

Bright side: it was a reminder to never purchase from instagram ads.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 31, 2024
Barbara J. — Ross-Simons Rep
over a year old

We understand it can be challenging to depict size online, that's why we always include the product dimensions in the Product Details section under the photograph online. We see that you have started the online return process, and returns are processed within 4 business days of receiving the piece back into our distribution center. We have reached out to assist.

Massachusetts
1 review
1 helpful vote
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Great!
January 14, 2025

I've been looking for earings like these for a while. These were better than I expected. Beautiful. I will continue to shop here

Date of experience: January 4, 2025
Florida
1 review
1 helpful vote
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Let down
January 14, 2025

I was very excited to be getting this beautiful cross bracelet for my girlfriend. When receiving the bracelet I was let down by how thin it was. If it wasn't so close to Christmas I would have returned it but I had to have a gift to give her. She ended up loving the bracelet and keeping it instead of letting me return it. The bracelet made it 4 days before it broke and now we can no longer find the bracelet because she does not know when it broke off her wrist.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2025
Barbara J. — Ross-Simons Rep
over a year old

We always hope that you love the item you receive, but we know things can look and feel different in person, so we offer 30-day returns to make shopping from home easier. If for any reason you are not 100% satisfied with your purchase the piece can be returned within 30-days of receipt. We regret to learn of the issue you had with the item you received. A private message has been sent.

Missouri
1 review
1 helpful vote
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Online order is fast and easy. Items look as they advertise them and delivery is fast.

Date of experience: January 4, 2025
Texas
2 reviews
0 helpful votes
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As hoped for.
January 14, 2025

I'll know more about this shopping experience once I receive my purchase but so far so good.

Date of experience: January 14, 2025
South Carolina
1 review
1 helpful vote
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Beautiful earrings
January 13, 2025

I purchased a pair of mother of pearl earrings to match a pendant I previously purchased.
They are both beautiful. It was easy to purchase and the shipment came on time.
I definitely recommend buying from Ross Simon, I have not been disappointed yet.

Date of experience: January 3, 2025
California
1 review
0 helpful votes
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I like the site an selection
January 13, 2025

No issues with browsing. Good filtering options. Good selection

Date of experience: January 14, 2025
Indiana
1 review
1 helpful vote
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The items were delivered as they were scheduled. There was no delays.

Date of experience: January 3, 2025
Arizona
1 review
0 helpful votes
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It was good👌
January 13, 2025

It was so very amazing stuff very good quality i love it the jewelry😻

Date of experience: January 3, 2025
California
2 reviews
0 helpful votes
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Loved the jewelry
January 13, 2025
Updated review

All went smoothly with my order and I received my product in the time promosed

Date of experience: December 22, 2024

Website and checkout were very easy to navigate
December 30, 2024
Previous review

Website and checkout were very easy to navigate

Date of experience: December 20, 2024
California
1 review
0 helpful votes
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Not shiney…
January 13, 2025

Shipping was timely. I will be returning this bracelet as it has zero sparkle

Date of experience: January 13, 2025
Arizona
2 reviews
0 helpful votes
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Gorgeous quality and price
January 13, 2025

This ring is more beautiful than the picture. It has a classy sparkle and sizing was also perfect!

Date of experience: January 13, 2025
Wisconsin
1 review
0 helpful votes
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Sunflower ring
January 13, 2025

Very well done! If you like sunflower jewelry, this is a must!

Date of experience: January 3, 2025
Georgia
2 reviews
8 helpful votes
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Beautiful earrings
January 13, 2025
Updated review

Ross Simons is my go to store for jewelry. I love the look of these earrings but the clasps don't stay closed. I'm concerened I will lose one. Might have to send them back.

Date of experience: January 3, 2025

Great quality at great prices
August 11, 2024
Previous review

Great quality at great prices

Date of experience: August 1, 2024
New York
1 review
0 helpful votes
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Happy Customer
January 13, 2025

I ordered 2 necklace and bracelets for my daughters. The prices with xmas reductions were excellent and the quality of the pieces was tops. I had to do one return and process was simple and fast. I will be ordering again from Ross Simons. Website is great to navigate also.

Date of experience: January 3, 2025
Florida
1 review
0 helpful votes
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I love my bracelet
January 13, 2025

Easy and simple to navigate. Good quality products. I love my bracelet and earrings.

Date of experience: January 13, 2025
New Jersey
1 review
2 helpful votes
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Bad Closure
January 13, 2025

The clasp doesn't keep the earing secure. They have fallen out twice so I'm afraid to wear them.

Date of experience: January 3, 2025
Connecticut
1 review
0 helpful votes
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Somewhat satisfied
January 13, 2025

I purchased the sky blue topaz earrings that were on sale. The topaz seems alot lighter than those pictured on the site. I believe that the item was on sale by 74%. At that price I believe the item was a fair value. Any amount higher would be overpriced.

Date of experience: January 3, 2025