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Ross-Simons

Overview

Ross-Simons has a rating of 4.7 stars from 11,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

service
1,203
shipping
48
quality
10,019
This company responds to reviews on average within 3 days

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56,358 reviews
+39
How would you rate Ross-Simons?
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Florida
1 review
0 helpful votes
Follow Deanna F.
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I love the simplistic look of these earrings that work with white and yellow gold jewelry. Comfortable to wear and easy on and off. I would recommend them to everyone.

Date of experience: February 14, 2025
Missouri
1 review
0 helpful votes
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Response
February 26, 2025

I did not receive the item I ordered but something similar. In order to avoid the hassle of returning and reordering, I accepted what was shipped.

Date of experience: February 28, 2025
California
1 review
0 helpful votes
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Infinity Gold Bracelet
March 1, 2025

Purchased this bracelet on line. Very convenient, great prices and the bracelet was as advertised. Great quality and fast efficient delivery from East coast to West coast before Valentines Day!

Date of experience: February 19, 2025
Barbara J. Ross-Simons Rep
3 months ago

We are pleased to learn that you had a terrific shopping experience! Providing excellent service and quality pieces is important to us, and we appreciate the kind words.

California
1 review
0 helpful votes
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Beautiful bracelet
March 24, 2025

I ordered the multi stone bracelet. It is beautiful and can be worn with a variety of outfits. I did have to have it shortened because of my tiny wrists.

Date of experience: March 14, 2025
California
1 review
1 helpful vote
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Gifts for Christmas.
January 2, 2025
Updated review

The Christmas pearls I ordered were just as Beautiful in person as on the website. It's a very unique gift you had available to purchase. That's why I enjoy shopping with your company.
P.S. I also like the catalog you mail me, it's a nice touch to offer your clients.
Thanks again!

Date of experience: December 23, 2024

Had a Great Item, price I was looking for and the online...
May 24, 2024
Previous review

Had a Great Item, price I was looking for and the online store is convenient in selection and ordering.
Thanks!

Date of experience: May 14, 2024
Florida
1 review
0 helpful votes
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Amazing birthday gift
April 1, 2025

My daughter was happily surprised at how beautiful the jewelry looks on. Made the special day that more special! Quick and easy to access and purchase!

Date of experience: March 29, 2025
Washington
1 review
0 helpful votes
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If you want black garnets, buy here!
March 10, 2025
Updated review

The best thing about purchasing gemstones that are not actually real, is that the color is dead on! Yes, the price is far below what you would pay for natural stones too, but you always know the earrings will exactly match the necklace & the stones will not have a variation from say, the picture on the website. Your Garnet will be Red- or it should be. The ones I bought came in so dark, they appeared Black. So I returned them. At my expense. I won't be buying from Ross-Simons again. When they sell you something that is this bad, they should at least pay for the return.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 28, 2025
Barbara J. Ross-Simons Rep
2 months ago

We understand it can be challenging to depict color online, for many reasons, such as variations in screen resolutions, as well as the light source that the piece is subject to. The red garnet is genuine, but it is a very deep red, as shown in the photo. We always want our customers to love their pieces, but if they don't we offer a 30-day money back guarantee. While we do ship all of our jewelry on a free standard shipping, returns can be shipped back for a nominal $4.95, which will be deducted from the return. Customers who join our VIP Club do receive free returns on all their jewelry for one year, in addition to many other benefits. Private message sent.


Think I should have been able to use credit card in...
December 10, 2024
Previous review

Think I should have been able to use credit card in my wallet.

Date of experience: November 30, 2024
California
1 review
0 helpful votes
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Bedazzled
March 12, 2025

Choices were abundant with great descriptions. The Sapphire bracelet length of 8.24 was just long enough to slide off my wife's wrist. The return/exchange process was simple and painless with the help of the Ross-Simons representative. The 1st measurement used was against current bracelets she has, but with the Ross-Simmons clasp it was 1/4" too long for her.

Date of experience: March 2, 2025
North Carolina
1 review
0 helpful votes
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Great quality, great prices
January 6, 2025

My earrings (drop w/ small dismonds) and the 2-toned byzantine bracelet are both just what I expected. I'm about to learn about your exchange policy because I apparently ordered the wrong size. I love everything I've purchased from you and different items my goddaughter has purchased as gifts to me from your store.

Date of experience: December 27, 2024
California
1 review
0 helpful votes
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White Topaz Multi colored enamel Evil eye rung
April 4, 2025
Updated review

Love Ross Simon's Jewelry, this ring is beautiful and comfortable to wear on my pointing finger. Love the quality and style.

Date of experience: April 4, 2025

Gold Bypass Ring
October 31, 2024
Previous review

Love my gold ring. Quality is there, and fast shipping. Love and trust Ross Simon. I love their website, easy to use, and graphics are superior.

Date of experience: October 21, 2024
Ohio
1 review
0 helpful votes
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Beautiful Blue
February 24, 2025

The website is great, the checkout process was easy and I love my purchases! Will definitely buy more in the future!

Date of experience: February 25, 2025
Michigan
1 review
0 helpful votes
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Not happy
January 30, 2025

Received my smiley face ring. Four days later while removing the ring, the band snapped. I know it's 10K gold, but I expected it to last a bit longer than that.

Date of experience: January 30, 2025
California
1 review
1 helpful vote
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It is a lovely ring
March 16, 2025

Easy website to follow. I was looking for a close replacement for my my granddaughter and found one in the site.

Date of experience: March 16, 2025
South Carolina
1 review
0 helpful votes
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Anniversary gift
March 15, 2025

The best selections of jewelry. Much better that going to store to store.
I will be back again. She Loved it!

Date of experience: March 15, 2025
Colorado
1 review
0 helpful votes
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Pretty bracelet
January 2, 2025
Updated review

The bracelet I ordered for my adult son's girlfriend is as described and pictured, and we think she will like it with her other stacked gold bracelets. Shipping was fine--the bracelet arrived safely and quickly. My only complaint is the "presentation"--a rather tacky box; tiny, flimsy pouch, with bracelet in a plastic bag: I realize that the price of the bracelet was at least half the cost of a similar bracelet from my local jeweler so accept the Ross-Simon packaging (but will try to find a nicer pouch).

Date of experience: December 23, 2024

Pricing is right--hoping that bracelet is excellent...
December 21, 2024
Previous review

Pricing is right--hoping that bracelet is excellent quality!

Date of experience: December 11, 2024
Massachusetts
2 reviews
1 helpful vote
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Very Happy
March 13, 2025
Updated review

I have been purchasing jewelry from Ross Simons since I lived in Rhode Island in the 70s. I no longer live there but get the catalogues and emails. I've always been happy with the items and the service.
In this instance, I received an email. I had been looking for a type of piece and just my luck not only was it there, it was on sale. And I love it.

Date of experience: March 3, 2025

Always Excellent
June 27, 2024
Previous review

I have shopped at Ross-Simons since the 80's and have never had a bad experience. They are helpful if you need it and the quality is always A+

Date of experience: June 17, 2024
Florida
1 review
0 helpful votes
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Hesitant to order rings
April 14, 2025

I was hesitant to order rings since I'm in between whole sizes. Suggestion from Ross Simon's was to order up. I did and the ring fits perfectly! Love it. Beautiful and great price!

Date of experience: April 4, 2025
Michigan
1 review
0 helpful votes
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Andibus
December 16, 2024

Yes, the website was easy to use.
This was my first time ordering from your company. The snowflake ornament is beautiful. It is a gift for my daughter. I'm sure she will hang it and look at it many times during the Christmas season.

Date of experience: December 22, 2024
Georgia
1 review
0 helpful votes
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Velvet heart choker
January 1, 2025
Updated review

Item said velvet choker with heart shape diamonds. One would think that for $200 the velvet choker would actually be higher quality and not look like a ribbon with just a fuzzy side and the other side with nothing. Not velvet and looks pretty cheap. Not really satisfied but almost xmas so I will keep it as I don't have time to send it back and get something else. Worth half or a third of what I paid.

Date of experience: December 22, 2024

Need more pictures
December 22, 2024
Previous review

Need more pictures

Date of experience: December 12, 2024
New Jersey
1 review
0 helpful votes
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Beautiful unique pendant
March 7, 2025
Updated review

Great promo code and gift card - thanks so much! The starfish pendant was on sale so I snatched it up.
I would say that the chain is extremely light weight and delicate - so I make sure I wear it very carefully.
So far I am very happy with my purchase.

Date of experience: March 6, 2025

Great promo code and gift card
March 5, 2025
Previous review

Great promo code and gift card - thanks so much!

Date of experience: February 23, 2025