business logo of Ross-Simons

Ross-Simons

Overview

Ross-Simons has a rating of 4.7 stars from 11,645 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

service
1,204
shipping
48
quality
10,035
This company responds to reviews on average within 3 days

Instant Feedback

56,355 reviews
+39
How would you rate Ross-Simons?
grey star
grey star
grey star
grey star
grey star
Florida
1 review
0 helpful votes
Follow Diane M.
Unfollow Diane M.
Send Message
Share Review
Report Review

Hesitant to order rings
April 14, 2025

I was hesitant to order rings since I'm in between whole sizes. Suggestion from Ross Simon's was to order up. I did and the ring fits perfectly! Love it. Beautiful and great price!

Date of experience: April 4, 2025
Michigan
1 review
0 helpful votes
Follow Andrea D.
Unfollow Andrea D.
Send Message
Share Review
Report Review

Andibus
December 16, 2024

Yes, the website was easy to use.
This was my first time ordering from your company. The snowflake ornament is beautiful. It is a gift for my daughter. I'm sure she will hang it and look at it many times during the Christmas season.

Date of experience: December 22, 2024
Georgia
1 review
0 helpful votes
Follow Malinda S.
Unfollow Malinda S.
Send Message
Share Review
Report Review

Velvet heart choker
January 1, 2025
Updated review

Item said velvet choker with heart shape diamonds. One would think that for $200 the velvet choker would actually be higher quality and not look like a ribbon with just a fuzzy side and the other side with nothing. Not velvet and looks pretty cheap. Not really satisfied but almost xmas so I will keep it as I don't have time to send it back and get something else. Worth half or a third of what I paid.

Date of experience: December 22, 2024

Need more pictures
December 22, 2024
Previous review

Need more pictures

Date of experience: December 12, 2024
New Jersey
1 review
0 helpful votes
Follow Lisa K.
Unfollow Lisa K.
Send Message
Share Review
Report Review

Beautiful unique pendant
March 7, 2025
Updated review

Great promo code and gift card - thanks so much! The starfish pendant was on sale so I snatched it up.
I would say that the chain is extremely light weight and delicate - so I make sure I wear it very carefully.
So far I am very happy with my purchase.

Date of experience: March 6, 2025

Great promo code and gift card
March 5, 2025
Previous review

Great promo code and gift card - thanks so much!

Date of experience: February 23, 2025
South Carolina
1 review
0 helpful votes
Follow Nancy J.
Unfollow Nancy J.
Send Message
Share Review
Report Review

Ross Simon's Jewelry
April 15, 2025
Updated review

I have purchased many pieces of beautiful jewelry over the last 15 years for myself and as gifts. Every piece is always good quality and looks just like the pictures. I always get pieces that last.

Date of experience: April 5, 2025

Found what I was looking for
April 5, 2025
Previous review

Found what I was looking for. Easy to order on line.

Date of experience: March 26, 2025
Massachusetts
1 review
1 helpful vote
Follow Elaine L.
Unfollow Elaine L.
Send Message
Share Review
Report Review

Deceitful advertising
February 25, 2025

I was shocked when I opened the package and saw how tiny my earrings were. They were shown to scale in a photo of a woman. These were 1/4 the size. I will be returning them.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 15, 2025
Barbara J. Ross-Simons Rep
3 months ago

We regret that the earrings were not as expected. It can be difficult to depict size online, that's why we always include a photo shown to scale on a model, as well as include the exact dimensions of the piece in the Product Details section online. We always want our customers to be 100% satisfied with their pieces and offer a 30-day money back guarantee. Private message sent.

South Carolina
1 review
0 helpful votes
Follow Emily N.
Unfollow Emily N.
Send Message
Share Review
Report Review

The picture was deceiving
April 4, 2025

This necklace is so much smaller than the picture. I hardly think it is worth the price I paid. This is my first disappointing purchase from Ross Simons. Thank God they are letting me return it.

Date of experience: March 25, 2025
Barbara J. Ross-Simons Rep
1 month ago

We always want our customers to love their pieces, and if they don't we offer 30-day returns or exchanges. We understand it can be challenging to depict size online, and include product dimensions in the Product Details section, as well as show a picture of the piece shown to scale on a model. We hope you find something else you love.

North Carolina
1 review
0 helpful votes
Follow Jessie J.
Unfollow Jessie J.
Send Message
Share Review
Report Review

Better Than What I Expected
February 24, 2025

I love to shop for my wife for any reason and this is a gift for her birthday...the earrings are exquisite.
Great weight great size. This is by far one of my all time favorite purchases.

Date of experience: February 14, 2025
Florida
1 review
0 helpful votes
Follow Wayne M.
Unfollow Wayne M.
Send Message
Share Review
Report Review

Dissatisfied
December 24, 2024

The earrings took a very long time to arrive via USPS. Once they were received my wife immediately saw that one of the hoop earrings was bent and unacceptable. These were 18k Italian gold 1" hoop earrings an we expected them to b3 better quality. We called customer service and requested a return reference number, which we received, however they did not follow up with a USPS return label via email which they said they would. This was a disappointing experience overall.

Date of experience: December 24, 2024
Florida
2 reviews
1 helpful vote
Follow Leon R.
Unfollow Leon R.
Send Message
Share Review
Report Review

Worse custoner service ever
December 31, 2024

I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days
Customer service told me to call USPS
What kind of service is that?
Then they send me an email telling me that is not what they meant?
The shipper is the one that can check on an order, not the receiver

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 28, 2024
Barbara J. Ross-Simons Rep
5 months ago

We regret that you weren't pleased with the customer service, as we pride ourselves on making the shopping experience as easy as possible for our customers. We only ever suggest the customer contact the post office if we believe that they could hold it there for your pick-up, as it would require your authorization. We also did try to contact you the same day you reached out, with an alternate delivery option, but you did not return our call. We are grateful to see that your package was delivered to you by the post office on the same day you called for service. We hope you love the ring!

California
1 review
0 helpful votes
Follow Emilio P.
Unfollow Emilio P.
Send Message
Share Review
Report Review

Love their variety of jewelry
January 30, 2025

Most jewelry places have a small selection of jewelry, which can be frustrating. Yet, it is Refreshing that Ross-Simmons gives you an experience to explore many different types of jewelry.

Date of experience: January 20, 2025
New York
1 review
1 helpful vote
Follow Jawann S.
Unfollow Jawann S.
Send Message
Share Review
Report Review

14Kt yellow gold twisted oval hoop earrings
January 8, 2025
Updated review

I was very disappointed in the size of the earrings. They are so ridiculously small and cheap looking. On the website the earrings look a decent size, but it's just the opposite. I brought a couple of things before and my jewelry was nice and elegant.

Date of experience: December 29, 2024

No problems, it was easy
October 13, 2024
Previous review

No problems, it was easy.

Date of experience: October 3, 2024
Florida
1 review
0 helpful votes
Follow Lourdes G.
Unfollow Lourdes G.
Send Message
Share Review
Report Review

Lovely necklace
January 8, 2025

I've been debating on getting this blessed mother necklace for myself n when I saw the chain it came on it convinced me to get it! It is just beautiful. Lays flat n I wore it on Christmas Day n gott many complements on it! Love it!

Date of experience: December 29, 2024
Arkansas
1 review
0 helpful votes
Follow PATRICIA W.
Unfollow PATRICIA W.
Send Message
Share Review
Report Review

I deserve them.
April 12, 2025

I purchase beautiful 14k or 18k white and/or yellow gold jewelry for myself and as gifts. Not only do I enjoy wearing fine things, but also I think that gold is a good investment.

Date of experience: April 2, 2025
Illinois
1 review
0 helpful votes
Follow Thomas C.
Unfollow Thomas C.
Send Message
Share Review
Report Review

Click pay shipping, well liked by the people I gifted to. Easy to find stuff to buy and it comes when they say it does. Well liked, the presentation is a feel like you spent more.

Date of experience: February 13, 2025
California
1 review
0 helpful votes
Follow Judith S.
Unfollow Judith S.
Send Message
Share Review
Report Review

Exquisite cross
March 14, 2025
Updated review

I love the diamond cross but the chain that goes with it doesn't do the cross justice it's extremely thin and way too short. I had to order another chain in a wheat link style that will compliment the beautiful cross.

Date of experience: March 7, 2025

Seamless and user friendly
March 7, 2025
Previous review

Seamless and user friendly

Date of experience: February 25, 2025
New York
1 review
0 helpful votes
Follow Alfredo C.
Unfollow Alfredo C.
Send Message
Share Review
Report Review

Awesome
May 12, 2025
Updated review

Great experience awesome purchase in love with what I bought and with the summer here it shines so smooth. Thanks for the care you guy out in the packaging.

Date of experience: May 2, 2025

Some size measurements on certain items don't show/doesn't...
May 2, 2025
Previous review

Some size measurements on certain items don't show/doesn't give options but easy to buy.

Date of experience: April 22, 2025
Florida
2 reviews
0 helpful votes
Follow Leslie M.
Unfollow Leslie M.
Send Message
Share Review
Report Review

Quality setting, pale stone
May 14, 2025

The design and execution are lovely except for the stone, which is really light in color. I have other R-S jewelry in citrine where the stones are much richer.

Date of experience: May 4, 2025
Ohio
1 review
0 helpful votes
Follow Cindy F.
Unfollow Cindy F.
Send Message
Share Review
Report Review

Topaz appears different than on site.
February 28, 2025

Shopping in general was a good experience. The London Blue stone was not as saturated in color as it appears online and in your catalog. I returned this ring.

Date of experience: February 18, 2025
New Jersey
2 reviews
0 helpful votes
Follow Yelena K.
Unfollow Yelena K.
Send Message
Share Review
Report Review

I am a repeat customer
March 10, 2025

I generally like the products at R+S. In recent years the prices have risen significantly for high-quality pieces on the website but in general the rings are still nice.

Date of experience: February 28, 2025