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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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Earring jackets arrived defective/damaged. The earring post was missing on one of the pair.
I contacted the service department. Not resolved. Item was sold out. Representative did not work to replace or offer guidance similiar item. INCONVIENCE of returning item thru USPS. Still waiting on return label.
Buyer beware of quality of items
Easy online ordering. Good variety of inventory.
The pink topaz and sapphire flower charm is really very pretty. It will go on my paper clip necklace with a few other charms. I am very happy with this purchase.
Quality items and great web site to navigate! Have shopped here for many years!
I have ordered from R&S four times before, and the website is easy to navigate and my order was received on time. I'm very pleased with the company!
I saw this ring on your website and loved it! My order came on time, and I was advised every day where it was. It is just as pictured, in fact better than pictured and fits perfectly. I love everything about it!
Ross Simon's has attractive jewelry, much of it at reasonable prices. So it is important that you actually measure the size of the piece you want to order so that you understand what you are getting. If you want a 1/2 inch ring band, e.g., you probably aren't going to get it unless you are paying a decent price for it.
The purple 14k amethyst earrings are a perfect match to my mother's pendant! I needed to return part of my order. The tech was prompt and helpful. Being from Rhode Island, she even had excellent travel tips for one of our bucket list trips to Newport.
Over all the years great quality jewelry, durable and quick shipping. Excellent customer service. CZ bands are to die for especially
These earrings are beautiful! The website was easily navigated and the description was accurate. The earrings arrived as scheduled. They look like the real deal!
Previous orders were delivered quickly and were excellent
I loved the ring that I ordered but I have to send it back, they don't have half sizes on the ring that I bought. I knew it wouldn't fit so I should not have ordered it. It cost me $16.00 to send it back.
I had to return most of it and am having a very difficult time getting my money refunded. Any help would be greatly appreciated. One of the items was a bracelet worth over $700.
Everything I have purchased in previous years have been wonderful!
I have ordered for myself and also Christmas gifts. My girls love them, they saw mine and wanted some earrings like mine
Double ship but you guys were easy to deal with and we got it straightened out.
Excellent all the way around from order to delivery.The packaging wa so lovely
You offer a variety of selections with diverse price tags. It makes it easy to shop for family and for friends.
Thought I had checked out and paid for the second time, only having to go back and pay a day later.
We regret the issue you experienced at checkout but are glad that the order went through successfully. Customer experience is important to us, and we will forward these concerns to the appropriate department. We hope you love the necklace and earrings! Private message sent.
I like their jewelry. I ordered rings and a cross for my son. I will order more soon. I get a lot of compliments on my rings. They are very beautiful and classy. Thank you.
I actually received a phone call reminding me to use my VIP coupon before it's expiration. Thank you!
Excellent quality, great service, lovely designs. I'm delighted.
Keepsake jewelry! Graduation gift for my daughter., a sweet necklace pendant combination with garnet and peridot.
Ross simons is the place to shop for beautiful jewelry. I have been for many years. I have also shopped for relatives and they love it as well. The experience is great!
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Affirm handles the refunds on orders placed using them. Once jewelry is in hand, we let Affirm know to refund. We work with all customers until any issue is resolved.