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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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I'm happy it was accidentally delivered via USPS and not UPS or FedEx. The last time my black and white diamond ring ended up at my neighbor's house who was gone for a while for the Chinese New Year. And her son picked it up until she got home and returned it to me so I'm happy that it was delivered once again United States postal services I hope all my jewelry that I ordered in the future is delivered the same way via USPS
I'll be returning this as it's so fragile and definitely not as pictured. Don't buy this.
I was disappointed with the size of the pendant and don't understand why I received two. This is too small to go on a necklace as I had intended.
I ordered three items. One item was on sale and came in fine. I ordered a bracelet that dropped in price by $9 the day after I ordered. I also ordered a necklace in a size 16 inches and clearly it is too small so I need to return for an 18 inch. I bought on sale and I suspect I will have to pay even more now for the 18 inch - as no longer on sale. It is a Bat Mitzvah gift as well.
We will always honor a lower price on a piece that was purchased from us within 30 days of your order. We suggest calling us directly to make the return or exchange. At that time, you may inquire about the price difference and we will be happy to investigate. We can be reached at (800)835-0919, 7 days/week. Private message sent.
The ring is absolutely gorgeous and I would recommend it to anyone. Absolute an eye catcher.
We regret the issue you had with the delivery of your ring. A signature is required upon delivery for all orders greater than $1,500, and this is mentioned online before you continue to checkout. We understand that it can be difficult to sign for pieces during the workday. If this is the case, we suggest having the piece shipped to your place of business or to a trusted friend/relative who will be able to sign during the day and hold for safekeeping. The ring is beautiful, and we are happy that you love it! Private message sent.
Always an awesome experience when purchasing from R & S!
I just wish they gave customers more coupons codes!
As usual, I was very pleased with the items I ordered! I very much like doing business with you!
Your products are great, and reasonably priced!
Much smaller pendant than it appeared in photos. Black decor/coloring is faint, not easy to see that it is "black diamond" and not just silver.
Pricing could be more competitive considering pieces are gold plated
Ross-Simons prides itself on offering the best value on all of our pieces, regardless of whether they are genuine gold, plated or vermeil. We offer a 30-day money back guarantee for any pieces that do not meet expectation.
Purchased online, just my necklace it's all I expected and more.
I will be telling my friends about this jewelry company. 😊
I love this necklace! It is beautiful, adorable cat design and I love the tiny bit of sparkle. I have been looking for a cat pendant for years that didn't look like a cartoon.
I only have one little problem with it, which I didn't check when ordering it, the clasp/hook is way too tiny for my puny fingers and less than perfect vision. Could I purchase some kind of larger clasp, like a lobster clasp, to attach to it? Thank you.
Topaz and diamond huge earrings are very pretty but very light and small, much smaller than other huge earrings I have purchased at local jewelers.
I recently bought a beautiful ring from Ross-Simons, and I couldn't be happier with both the product and the service. Ordering was super easy, and the ring arrived faster than expected.
We are pleased to learn that you are happy with your pieces! We hope your friends love them as well.
I received my order in a timely fashion and I am very satisfied with my purchase
Always wonderful experience, the earring is gorgeous and I get a lot of compliments. Thank you Ross Simons
These are gifts - they were received very well. Look forward to ordering again in the future.
The green stone representing an emerald is very nice and I have worn it several times already. A nice size that can be work casual or formal.
I bought the 3 piece silver bracelet set. I love them. I'll be adding charms as I go. Love them!
The website provides a good description of the merchandise with excellent photos, which all happily proved accurate on receipt of the ring. The ring is beautiful. Website is easy to navigate and the ordering process very easy. Delivery was prompt!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It appears you selected the pair of charms at checkout, not the single charm. No worries, you may always return or exchange anything within 30 days by using our easy online return processing. We regret that the size was not as expected. We picture all of our pieces on the model, shown to scale, as well as include dimensions, but we understand it can be challenging.