On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
These earrings are th perfect size, not quite as small as snuggles but not large hoops. I can sleep while wearing them. They are lovely!
Excellent product, excellent price. I'm absolutely delighted with my purchase.
I was not allowed to apply my $25 coupon.
Easy company to work with, responsive and prompt. I recommend them.
The items were not the quality that I thought they would be. I have ordered from Ross-Simon a number of years ago and was happy. These earrings look cheap.
Patricia Hanson
It's easy to shop online with Ross-Simons, and I appreciate the detailed information you can find and view through pictures about each product. It helps to understand more about items since you can't handle them in advance of purchase.
I appreciate the rewards and loyalty incentives, and the variety of jewelry is good. I'm hoping it's good quality as well.
Beautiful little emerald chips show up perfectly on the 4 leaf clovers. Very classy style. I'm loving them!
I saw these on a pop up ad and they were a really good deal, so I bought them. I just hope this is really Ross-Simon and not some Chinese knock-off. But that's why I always buy thru paypal, in case it's fraud.
I always have a good experience with this company, and items come and are exactly how described on website.
The online catalog is easy to use. I used the sort feature to fine two-metal earrings.
Very satisfied with the jewelry selection and ease of shopping!
Ross-Simons has the best selection of unique jewelry and always has excellent sales! I've been a devoted customer for years and will continue to be.
Delivery is fast. The pendant looks nice. I thought they gonna include a birthday ribbon or something
Blue Topaz and a great price. Very quick service! Highly recommend.
I love my earrings, they are gorgeous! They went on further markdown several days after I purchased them. It was a significant amount and Ross-Simons did not hesitate and gave me a refund for the difference. Great customer service!
Pretty ring with beautiful shine and substantial weight. I do wish the engraving was deeper, but I plan to enjoy my ring for a long time to come.
Dissatisfied with item. Gold chain and diamond too small for the price.
Easy to order and select by size, but the wire too thin and bends. Disappointed in that but otherwise very nice.
The earrings I got were noticeably different in size. The return document that came with the package was unusable due to the print quality.
I called customer service and they did take care of sending me a return label. I had to re-order the earrings and wait for a refund.
Im very upset and disappointed. My bracelet broke the day after I received it
I had been contemplating this ring for a while. Finally bit the bullet and purchased it. It came quickly, wrapped nicely, and it is prettier in person than online. I've been wearing it ever since.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret the issue with the earrings, this is highly unusual and not the experience we want for you as our customer. We are glad that you were helped by our Customer Service Specialist. We see that these have been returned and a refund was issued. Private message sent.