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Ross-SimonsReviews 14,648

3.8

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,169
This company responds to reviews on average within 3 days

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73,864 reviews

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Colorado
1 review
0 helpful votes
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Fast shipping
May 21, 2025

Fast shipping. I will order another ring hopefully it will be the same experience

Date of experience: May 11, 2025
New York
1 review
0 helpful votes
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Quick to receive the earrings and the quality is excellent. Was a gift and it was well appreciated!

Date of experience: May 11, 2025
California
1 review
0 helpful votes
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Beautiful ruby and sapphire bracelet
May 21, 2025
Updated review

The bracelet is beautiful. I'll be buying another one with the magnetic clasp. Beautiful sapphires and rubies

Date of experience: May 11, 2025

Love Ross Simon's💜
May 10, 2025
Previous review

Love Ross Simon's💜

Date of experience: April 30, 2025
Rhode Island
1 review
0 helpful votes
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Bracelet
May 21, 2025

Very Happy with My Mothers Day Purchase... but maybe you require 50 characters in an explanation and let the customer use the words they want instead of having to add extra to review thier experience
Ty

Date of experience: May 11, 2025
Michigan
1 review
0 helpful votes
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Pretty
May 21, 2025

I'm happy with the ring I purchased however, disappointed with the lackluster appearance for the cost. It just didn't pop like the website appearance. I should know better. I will keep it and wear it occasionally. I can't recommend simply based on what it cost. This investment was simply lackluster.

Date of experience: May 11, 2025
Minnesota
1 review
0 helpful votes
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Not as pretty in person
May 21, 2025

The ring came but it is definitely not as nice as pictured. I always like the high quality but this piece just doesn't have it. Thinking about returning it.

Date of experience: May 11, 2025
Oregon
1 review
0 helpful votes
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Disappointing
May 21, 2025

Both pairs of earrings were a total disappointment in there being extremely lightweight, thin and fine. Definitely not worth the money. Will not order again.

Date of experience: May 11, 2025
Montana
1 review
0 helpful votes
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Disappointed with package
May 21, 2025

I ordered earrings and an anklet for a Mother's Day Gift. I was disappointed in the presentation as a gift. The boxes were find, but items themselves came in a small ziplock bags. I expected them to be on a card for a more pleasant first glimpse when opened.

Date of experience: May 11, 2025
California
1 review
0 helpful votes
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Bracelet Too Short
May 21, 2025
Updated review

Placing of order was very easy. The product is not the size that was stated. It was suppose to be 7 inches and the one that arrived was 6 and 3/4 inches. It is hard to get on and off. All of my bracelets have been 7 inches and I have had no problem with any nothers.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 11, 2025
Barbara J. Ross-Simons Rep
9 months ago

We regret the issue with the bracelet; this isn't typical and not the experience we want for you as our customer. Please reach out to us at (800) 835-0919 so we may assist with a refund or exchange. Private message sent.


Every step was clear and easy to follow
April 26, 2025
Previous review

Every step was clear and easy to follow. It was fun, as this is a bracelet I always wanted.

Date of experience: April 16, 2025
Washington
1 review
0 helpful votes
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Exceptional and Easy
May 20, 2025

Exceptional choices on web site and easy to purchase on line through mobile phone. Very responsive in notifying when shipped and delivered

Date of experience: May 10, 2025
New York
1 review
1 helpful vote
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Gift
May 20, 2025
Updated review

She loves it and was surprised. Thank you for a great experience - simple & easy.

Date of experience: May 10, 2025

R&S made it easy
May 10, 2025
Previous review

R&S made it easy.

Date of experience: April 30, 2025
Maryland
1 review
0 helpful votes
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Very satisfied
May 20, 2025
Updated review

I would purchase from this company again nice piece, of jewelry

Date of experience: May 10, 2025

Thank you very much
May 10, 2025
Previous review

Thank you very much

Date of experience: April 30, 2025
New York
1 review
0 helpful votes
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Beautiful jewelry
May 20, 2025

Great and I will buy from your store again
My experience doing business with Ross-Simon's was fantastic

Date of experience: May 10, 2025
Washington
1 review
0 helpful votes
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Very efficient and on time delivery
Web site easy.to use……

Date of experience: May 10, 2025
Pennsylvania
1 review
0 helpful votes
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Beautiful Necklace
May 20, 2025

Fast shipment! Beautiful necklace looks just as pictured love the jewelry

Date of experience: May 10, 2025
California
1 review
0 helpful votes
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Pleased with purchase!
May 20, 2025

Easy shopping, quick delivery, excellent quality! Thank you for making it a great experience.

Date of experience: May 10, 2025
Iowa
1 review
0 helpful votes
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Very thin and weak chain
May 20, 2025

The bracelet broke when trying to fasten it on my wrist the chain was very weak

Date of experience: May 10, 2025
Texas
1 review
0 helpful votes
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Had ALWAYS been PLEASED..
May 20, 2025
Updated review

As I had said, had ALWAYS been more than satisfied... this was important baby diamond cross and, deserved quality chain!

Date of experience: May 10, 2025

SERVICEABLE, but still attractive!
April 17, 2025
Previous review

Had some difficulty with delivery, but, finally arrived!

Date of experience: April 7, 2025
Georgia
1 review
0 helpful votes
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Excellent
May 20, 2025

Great experience finding this necklace a d the fact that I got it within a week.

Date of experience: May 10, 2025
Tennessee
1 review
0 helpful votes
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Wrong size
May 20, 2025

I ordered 8 inch bracelet. It's too big so I'm exchanging for 7 in.

Date of experience: May 10, 2025