This website has definitely been handy when I needed a wardrobe boost! They have a variety of simple yet pretty items which are hard to choose from!
Everything fit, and it was all great. I've only had trouble with one dress where the seam started to fray. It's an easy fix, and can happen anywhere.
Ordered 3 sweaters about 3 weeks ago, still nothing. The site says 6-8 business days. I know it takes time but at least say 1 month to arrive
So angry that you have to pay returns! CS is rubbish and the quality of clothing is crap. Dont order from them EVER!
Dear Breann,
Thank you so much for ordering from our site and we deeply apologize if our items did not live up to your expectation.
We are so sorry that we do not pay for the returned shipping charge except for the quality issue.
We have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
Besides, we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Looking forward to your reply!
I love this website. They have the cutest clothes for affordable prices. Caroline helped me in the online chat and she was great.
The online operators were amazing! I received my information needed right away through live chat. They were extremely helpful and quick to reply.
Very helpful and friendly customer services. Liked their commitment very much. They processed my shipping on time as I like. Really recommended.
I ordered a few items a couple days ago and it still says processing. How long is this "processing" going to take?
Hi dear,
Thank you for ordering from our site. We are truly sorry for keeping you waiting.
You placed on July 15 including 6 items. It normally takes 3-7 business days for us to get the order ready for shipping. Therefore, we shipped out your items on July 18. The tracking number is 6129999214*********8(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
All my experiences buying in Romwe were amazing: I love the price of the items and its quality is good as well!
I ordered two tops on the 17th March and they still haven't arrived. Rubbish customer service. Last time I order from them.
Dear Molly,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the package has been shipped out on March 20.
Please contact the local post office to ask about your package through your name or phone number.
If you still could not find it, we will certainly refund you.
Looking forward to your reply!
These leggings are awesome! Finally a plus-sized legging that comes in colors other than black and gray and actually fits. These are better than normal leggings - the whole leggings are a thicker slightly shiny material and the top has an added fleeceish segment. I am a size 20 and 5'9 and I was worried when I first put them on that they would be too short if I pulled them all the way up to be high-waisted as shown but I was pleasantly surprised that they stretched to fit the first time I wore them. If you were much taller than me, you may find these a little short or find that you have to wear them lower. I do like to wear them up to the belly button to show off my waist as the smallest part of my body. They are the type of leggings that could potentially snag and I was worried that I might have snagged them a couple times but I didn't see any noticeable damage. I am going to wash them inside out if I can remember to avoid zippers or other items snagging on them in the wash or wash them with sheets and delicates. These leggings are tight going on so you're most likely going to have a bit of a hard time with these if you do have long nails or acrylics. But overall I highly recommend these because they look great on, they're thick enough so that you can't see any cellulite through them (which can be a problem with thinner styles of leggings), and they feel nice wearing them too. Nothing too pinchy. Very good quality for the price.
I ordered four items all for under thirty dollars! I came across this website after seeing a video on YouTube posted by SweaLife. I always admired her clothing and was curious to check out what Romwe offered. I swear I can spend hours on this website! Everything looks exactly like the pictures, I was surprised! There's so many clothes to choose from! I ordered a dress, two tops, and a pair of jeans. I ordered small in all, (5'0,30-23-34,93 lbs) and they all fit perfectly! I was a bit nervous that they would be big on me, but not at all! Be sure to check their size chart as it is extremely helpful! The dress that I ordered said that it's for 26 in waists, but it fit snug on my 23 in waist. So keep that in mind, incase you need to order up!
I loooveee the dress. (Blue Back Criss Cross Print Embroidered Mini Dress) Exaacctlyyy like the model! A bit short, but honestly I don't mind. I can already tell I am going to wear this dress a lot. I also ordered a pair of white jeans (White Slim Ripped Denim Pant) and they fit perfectly! Again, exactly like the picture and is so comfortable. I was shocked! Most super skinny jeans feel uncomfortable on me, and like I just want to rip them off! But these Romwe jeans are the comfiest, most flattering jeans ever. They beat my 80$ Abercrombie Jeans. No joke.
I will continue to shop from here! :)
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I loved to shop at Romwe! The most beautiful and cheap clothes I can found there! With quality, of course! <3
I have ordered over 8 items from Romwe and the shipping takes a little while but the clothes are worth it.
Dear customer,
Nice day.
Thank you for trusting us and choosing ROMWE.
And we are glad to hear that you are satisfied with us. But we are confused with your two stars review, so we need to confirm with you. Is there something wrong with us? We respect the review of our customers and any of your problems never be neglected. We will spare no efforts to meet your requirement. We also have noticed that you did not give us the order number, maybe you can give us your order number via email later so that we can check for you carefully. Hope you can trust us.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best regards
Absolutely positive shopping experience! Love that I can save money and still look super trendy! Quick shipment and easy payment process!
Got one of my items very quickly! The quality was great and I have already told my friends to check
This website out. Just waiting for one more item
I placed my order on 12th of June and and when i check my track order on 18th it says "Sorting Center Manifest Uplift Confirm". It is 30th of June as i write this and it has still hasn't updated anything whatsoever. I am highly disappointing as I was eagerly waiting for my clothes to come. I tried to do the online customer service but it does not help at all. Maybe it is because the pandemic but they should atleast send a mail of some sort as part of good customer service. EXTREMELY DISAPPOINTING
I ordered so many times from Romwe and I've always loved what came home! Good quality at really good prices!
I love shopping at romwe. I buy almost every month a couple of items and it always arrived just perfect!
Answer: Dear customer, Nice day. Really sorry for the late reply and the problem. Becasue our company is an online company, we do not have phone call. Hope you can kindly understand. Would you like to tell us your detailed problem and your order number so that we can help you further? We will try our best to help you and serve you. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: I never got my clothes... Or the refund. Don't give these frauds any of your money.
Answer: Dear customer, Nice day. Sorry for the late reply and the problems. On our sale pages, you can get detailed information about the sizes of the items. As products on our website.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: I used the size chart and still nothing fit. Not worth it. Also, you aren't getting what's in the pictures. They are recreating these styles based on those pictures.
Answer: Dear customer, Nice day. Sorry for the late reply and the problems. You know the items are well represented in the pictures and description. We will check the quality carefully before we send it out. You know that we have a good reputation and we won't kid you. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: Dear customer, Nice day. Really sorry for the problem and the late reply. Because our website is an online company, we do not have phone call. Hope you can kindly understand. When you have some problems, you can contact our online customer service directly And you can also contact us via tickets. Would you like to give us your order number so that we can check for you? Romwe cherishes and never ignores its precious customers. We will spare no efforts to help you solve your problems. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: Dear customer, Nice day. Thank you for choosing ROMWE. But we are really sorry for leaving you such negative impression. We have improved a lot recently, hope you can kindly trust us and give us one chance. About the size, different items have different sizes, and every item has different description. You can see the description of items and have a reference on our size guide link http://www.romwe.com/size-guid-a-466.html. With regard to exchange items, you can exchange the size that you ordered before. But return shipping will take so long time to arrive at our warehouse, especially by standard shipping. After we get your return, maybe the item you want to exchange was no longer on sell then we are unable to send it directly to you, anyway please contact us in time via tickets. If there is any problem, please feel free to contact us. The email is webmaster@romwe.com. Thank you for your support. Yours sincerely
Answer: Yeah do not do that at all... I guarantee what ever you've ordered will be crap quality and not look like the images anyway
Answer: Dear customer, Nice day. Sorry for the late reply and the problem. You can refer to the sizes on our sale page. And you can know that on http://www.romwe.com/size-guid-a-466.html As products on Romwe.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand. If you are not very sure about the sizes, you can contact our online customer service directly. Romwe cherishes you and we never ignore your problems. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: Don't know why people still order from this site. Buy at your own risk. Took about 1 mth to get my order and it came damaged. Soooo not worth the discount.
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
Dear Faith,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, and another few days for shipping, please kindly understand.
We checked your order, the package has been shipped out on December 6,2016. The tracing number is LTN4622XXX8N1, you could check through the link https://mercury.landmarkglobal.com/tracking/track.php.For more details, please check your email.
Please kindly wait a few days. If you have any other concern, do not hesitate to contact us.