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ROMWE

How would you rate ROMWE?
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Australia
1 review
0 helpful votes
Follow george r.
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This website has definitely been handy when I needed a wardrobe boost! They have a variety of simple yet pretty items which are hard to choose from!

Date of experience: September 24, 2016
Alabama
1 review
0 helpful votes
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Everything fit, and it was all great. I've only had trouble with one dress where the seam started to fray. It's an easy fix, and can happen anywhere.

Date of experience: September 28, 2016
California
1 review
2 helpful votes
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Ordered 3 sweaters about 3 weeks ago, still nothing. The site says 6-8 business days. I know it takes time but at least say 1 month to arrive

Date of experience: December 11, 2016
miao m. ROMWE Rep
over a year old

Dear Faith,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.

Normally, it takes us 3-7 business days to process the order, and another few days for shipping, please kindly understand.

We checked your order, the package has been shipped out on December 6,2016. The tracing number is LTN4622XXX8N1, you could check through the link https://mercury.landmarkglobal.com/tracking/track.php.For more details, please check your email.

Please kindly wait a few days. If you have any other concern, do not hesitate to contact us.

GB
1 review
3 helpful votes
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SCAMMED
March 30, 2017

So angry that you have to pay returns! CS is rubbish and the quality of clothing is crap. Dont order from them EVER!

Date of experience: March 28, 2017
miao m. ROMWE Rep
over a year old

Dear Breann,

Thank you so much for ordering from our site and we deeply apologize if our items did not live up to your expectation.
We are so sorry that we do not pay for the returned shipping charge except for the quality issue.
We have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
Besides, we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

Looking forward to your reply!

Erin P.
New Jersey
1 review
1 helpful vote
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I love this website. They have the cutest clothes for affordable prices. Caroline helped me in the online chat and she was great.

Date of experience: June 28, 2016
Canada
1 review
1 helpful vote
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Online Operators
July 18, 2016

The online operators were amazing! I received my information needed right away through live chat. They were extremely helpful and quick to reply.

Date of experience: July 17, 2016
Florida
1 review
2 helpful votes
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Got a new way for shopping
September 13, 2015

Very helpful and friendly customer services. Liked their commitment very much. They processed my shipping on time as I like. Really recommended.

Date of experience: September 10, 2015
Pennsylvania
1 review
1 helpful vote
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Processing?
July 18, 2016

I ordered a few items a couple days ago and it still says processing. How long is this "processing" going to take?

Date of experience: July 17, 2016
miao m. ROMWE Rep
over a year old

Hi dear,

Thank you for ordering from our site. We are truly sorry for keeping you waiting.

You placed on July 15 including 6 items. It normally takes 3-7 business days for us to get the order ready for shipping. Therefore, we shipped out your items on July 18. The tracking number is 6129999214*********8(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/

It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.

Apologies for all the trouble and hope you will receive the order soon!

Spain
1 review
0 helpful votes
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100% recomendable
September 23, 2017

All my experiences buying in Romwe were amazing: I love the price of the items and its quality is good as well!

Date of experience: September 21, 2017
GB
1 review
2 helpful votes
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Never arrived
May 5, 2017

I ordered two tops on the 17th March and they still haven't arrived. Rubbish customer service. Last time I order from them.

Date of experience: May 3, 2017
miao m. ROMWE Rep
over a year old

Dear Molly,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the package has been shipped out on March 20.
Please contact the local post office to ask about your package through your name or phone number.
If you still could not find it, we will certainly refund you.

Looking forward to your reply!

Hong Kong
1 review
1 helpful vote
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These leggings are awesome! Finally a plus-sized legging that comes in colors other than black and gray and actually fits. These are better than normal leggings - the whole leggings are a thicker slightly shiny material and the top has an added fleeceish segment. I am a size 20 and 5'9 and I was worried when I first put them on that they would be too short if I pulled them all the way up to be high-waisted as shown but I was pleasantly surprised that they stretched to fit the first time I wore them. If you were much taller than me, you may find these a little short or find that you have to wear them lower. I do like to wear them up to the belly button to show off my waist as the smallest part of my body. They are the type of leggings that could potentially snag and I was worried that I might have snagged them a couple times but I didn't see any noticeable damage. I am going to wash them inside out if I can remember to avoid zippers or other items snagging on them in the wash or wash them with sheets and delicates. These leggings are tight going on so you're most likely going to have a bit of a hard time with these if you do have long nails or acrylics. But overall I highly recommend these because they look great on, they're thick enough so that you can't see any cellulite through them (which can be a problem with thinner styles of leggings), and they feel nice wearing them too. Nothing too pinchy. Very good quality for the price.

Date of experience: February 3, 2016
Florida
1 review
2 helpful votes
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The BEST online store!
October 18, 2015

I ordered four items all for under thirty dollars! I came across this website after seeing a video on YouTube posted by SweaLife. I always admired her clothing and was curious to check out what Romwe offered. I swear I can spend hours on this website! Everything looks exactly like the pictures, I was surprised! There's so many clothes to choose from! I ordered a dress, two tops, and a pair of jeans. I ordered small in all, (5'0,30-23-34,93 lbs) and they all fit perfectly! I was a bit nervous that they would be big on me, but not at all! Be sure to check their size chart as it is extremely helpful! The dress that I ordered said that it's for 26 in waists, but it fit snug on my 23 in waist. So keep that in mind, incase you need to order up!

I loooveee the dress. (Blue Back Criss Cross Print Embroidered Mini Dress) Exaacctlyyy like the model! A bit short, but honestly I don't mind. I can already tell I am going to wear this dress a lot. I also ordered a pair of white jeans (White Slim Ripped Denim Pant) and they fit perfectly! Again, exactly like the picture and is so comfortable. I was shocked! Most super skinny jeans feel uncomfortable on me, and like I just want to rip them off! But these Romwe jeans are the comfiest, most flattering jeans ever. They beat my 80$ Abercrombie Jeans. No joke.

I will continue to shop from here! :)

Date of experience: October 14, 2015
California
1 review
2 helpful votes
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I Submit Manually without any software
Not Manipulation Members because I put detail members
Post Your Links in Forum Have very low Alex rank
Life Time Stable amazon reviews Guarantee

Date of experience: November 4, 2015
Brazil
1 review
0 helpful votes
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I loved it very much!
September 12, 2017

I loved to shop at Romwe! The most beautiful and cheap clothes I can found there! With quality, of course! <3

Date of experience: September 8, 2017
West Virginia
1 review
1 helpful vote
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I have ordered over 8 items from Romwe and the shipping takes a little while but the clothes are worth it.

Date of experience: July 12, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
Thank you for trusting us and choosing ROMWE.
And we are glad to hear that you are satisfied with us. But we are confused with your two stars review, so we need to confirm with you. Is there something wrong with us? We respect the review of our customers and any of your problems never be neglected. We will spare no efforts to meet your requirement. We also have noticed that you did not give us the order number, maybe you can give us your order number via email later so that we can check for you carefully. Hope you can trust us.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best regards

Italy
2 reviews
2 helpful votes
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Recommended
September 29, 2017

Absolutely positive shopping experience! Love that I can save money and still look super trendy! Quick shipment and easy payment process!

Date of experience: September 27, 2017
Texas
1 review
0 helpful votes
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Got one of my items very quickly! The quality was great and I have already told my friends to check
This website out. Just waiting for one more item

Date of experience: January 8, 2016
India
1 review
2 helpful votes
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VERY LATE DELIVERY
July 29, 2020

I placed my order on 12th of June and and when i check my track order on 18th it says "Sorting Center Manifest Uplift Confirm". It is 30th of June as i write this and it has still hasn't updated anything whatsoever. I am highly disappointing as I was eagerly waiting for my clothes to come. I tried to do the online customer service but it does not help at all. Maybe it is because the pandemic but they should atleast send a mail of some sort as part of good customer service. EXTREMELY DISAPPOINTING

Date of experience: June 29, 2020
France
1 review
1 helpful vote
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I love it
September 17, 2017

I ordered so many times from Romwe and I've always loved what came home! Good quality at really good prices!

Date of experience: September 13, 2017
Peru
1 review
1 helpful vote
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I love shopping at romwe. I buy almost every month a couple of items and it always arrived just perfect!

Date of experience: September 19, 2017

Overview

ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320
+168