business logo of ROMWE

ROMWE

How would you rate ROMWE?
grey star
grey star
grey star
grey star
grey star
Illinois
3 reviews
6 helpful votes
Follow Emily K.
Unfollow Emily K.
Send Message
Share Review
Report Review

Romwe was not the first site that I have ordered from, and it won't be the last. My personal experience with the site was wonderful. Shipping was moderate, the deals were great. I see many complaining about being scammed by the quality of the products but what can you really expect? I bought a total of six clothing items and it cost me half the price of say--Forever 21. Romwe did not disappoint. The only reason I am giving it a four star rating is because I know that many items would not fit women larger then myself. One-size does not mean 'fits all', and I am in no means skinny. Just be careful when ordering the correct size from this site.

Date of experience: July 19, 2017
Pennsylvania
1 review
36 helpful votes
Follow India K.
Unfollow India K.
Send Message
Share Review
Report Review

So, I just ordered something, and spent about 62ish dollars on romwe. Everything is so cute. Just had 1 question... No wait 2.1. Are the clothes cheap because of the such low prices, and the sizes are weird... Can u put them into like normal sizes (2, 4, 6, exc) It would be really helpful

Date of experience: February 12, 2018
California
2 reviews
5 helpful votes
Follow Elsa B.
Unfollow Elsa B.
Send Message
Share Review
Report Review

One star is way too many
November 7, 2016

This has to be the worst online store. They take your money right away but then they start to send you messages saying the items you order are out of stock. I ordered 6 items on Oct. 16th and so far only two have arrived. When I opened a ticket to complain, they told me my order was in transit, to close my ticket and give them a 5 star review. Are these people for real?

Their clothes are not worth the money. Same crap you find at Walmart without the aggravation. Don't bother.

Date of experience: November 5, 2016
miao m. ROMWE Rep
over a year old

Dear Elsa,

Thank you for ordering from our website, and we are so sorry for all the troubles.

And for the two items out of stock, we have already processed the refund to your wallet.

The other items is on the way, the tracing number is 6129XXX40429953371, you could trace through the link https://www.fedex.com/apps/fedextrack/?action=track. But Fedex won't update the tracing information until the package arrived at USA, please kindly understand.

If you have any other concern, do not hesitate to contact us.

Kansas
1 review
1 helpful vote
Follow Reb w.
Unfollow Reb w.
Send Message
Share Review
Report Review

WOW I AM AMAZED
February 19, 2016

I have read horror stories of the sketchy site romwe but decided to order anyways. I ordered 2 t shirts a sweater and shorts. I am amazed at the quality. The package took about 3 weeks to arrive. (Which sucks) but the clothes were so cheap and I love them and they have amazing quality. I will order again! The only thing is my shorts were 'one size fits all' and they were a little small. I recommend to size up on everything bc they do run small

Date of experience: February 16, 2016
Canada
1 review
8 helpful votes
Follow dani s.
Unfollow dani s.
Send Message
Share Review
Report Review

I ordered 7 items from Romwe, expecting to get them in 2 weeks, but 10 days later they responded that one of the item in my order is sold out. Which is passed their packing and shipping policy.

Then I tried to track my ordering realizing it's product is being shipped from China, which I was really surprised. If I knew I wouldn't have order from this site. Anything ordered online from China are cheap, bad and small material.

Until today I still haven't received my order, and it has been over a month.
Will never purchase from them again nor would I recommend them to.

Date of experience: July 25, 2016
miao m. ROMWE Rep
over a year old

Hi dear,

Thank you for ordering from our site. We are truly sorry for keeping you waiting.

We cannot find any effective information through the order number you provided.
Please send us your correct order number or the email address you registered on our website that we can help you as soon as possible.

Normally it takes 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, it will take longer for our suppliers to get it ready, we apologize for the delay.

The size of our items correspond to the size reference on our site. We have strict quality assurance before each product is packed and shipped. If the size and quality of the items are quite different from the description we promoted on the website, please send us (our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you.

Apologies again for all the trouble. Waiting for your reply.

Texas
3 reviews
3 helpful votes
Follow Jennifer A.
Unfollow Jennifer A.
Send Message
Share Review
Report Review

My last purchase with Romwe was a Lace Tassel Chiffon White Blouse. What I love about their company is latest fashion trends, unique clothing, but at inexpensive price points. Is it Neiman Marcus quality? No, but for keeping mine and my daughter's closet stocked with fresh fashion pieces that are only in style for one season... this is great. This blouse is a great example, a nice chiffon hi-lo shirt in white. With hand washing it has actually survived several cleanings already.

Shipping was right on time. Item was well packaged inside a sealed plastic bag inside a bubble envelope.

Date of experience: March 29, 2015
Veronica S.
California
4 reviews
18 helpful votes
Follow Veronica S.
Unfollow Veronica S.
Send Message
Share Review
Report Review

Everything I ordered was huge. The quality was terrible. I shouldn't have expected more, because everything is like three dollars. DONT order from Romwe. You might as well just wear a suit made of trash bags.

ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 17, 2019
miao m. ROMWE Rep
over a year old

The customer was contacted and the issue was fully resolved to the customers satisfaction.

GB
1 review
1 helpful vote
Follow Christine L.
Unfollow Christine L.
Send Message
Share Review
Report Review

There is no human customer service so when something is wrong you cannot get in touch. If you receive a damaged item then you have to pay to return it. I have sent the requested photos of the damaged jumper & the damaged bag it arrived in twice, but then get told that they cannot deal with it! I just keep going around in circles & getting no where

Date of experience: November 12, 2020
California
1 review
9 helpful votes
Follow Jo L.
Unfollow Jo L.
Send Message
Share Review
Report Review

As I write this, my order was sent out on September 12th, it is October 30th now. My item was claimed to be 'delivered' but I never got it, and $21 is a lot to be spending for nothing. SUPER unhappy. What's more, there's no guarantee they'll get back to your emails either. So yeah, just shop on amazon or depop. Same stuff but at least you'll actually receive it (The photo is of what I bought, and, of course, did not receive).

Date of experience: October 30, 2020
GB
1 review
4 helpful votes
Follow alex s.
Unfollow alex s.
Send Message
Share Review
Report Review

Ive ordered a few times from Romwe now, each time buying about 10-20 items. The clothes are cheap - they're not great quality, but they're not terrible. For shipping, yes, it takes a while, but this is pretty much the same for all shops from china, you shouldn't order for an event as the delivery times do vary, but they have always eventually came for me. (longest was 3 weeks and i live in the UK) I only order clothes with selectable sizing as i know Chinese clothes are generally smaller, and i always check the measurements given on the sizes. I am going to definitely order from here again:-)

Date of experience: March 30, 2017
Massachusetts
1 review
1 helpful vote
Follow Ila C.
Unfollow Ila C.
Send Message
Share Review
Report Review

Incredible!
January 1, 2016

I ordered this amazing shirt, and it exceeded my expectations! Perfect for any occasion, I want to wear it every day. I would most certainly recommend this site to a friend, and I am planning on ordering again! Shipping was fast and the product quality was fantastic! Romwe is my new favorite store!

Date of experience: December 29, 2015
North Macedonia
2 reviews
2 helpful votes
Follow Mark W.
Unfollow Mark W.
Send Message
Share Review
Report Review

I've recently found Romwe, and I'm extremely happy that I did. Romwe is all in one. It offers stylish clothes with affordable prices, efficient shipping and so on. Another thing which I like, is that they often offer good deals and discounts. I'm fully satisfied with their service, and I highly recommend them

Date of experience: June 29, 2015
Connecticut
1 review
0 helpful votes
Follow Jaden C.
Unfollow Jaden C.
Send Message
Share Review
Report Review

Cute Inexpensive Clothes
February 17, 2021

This online website holds a wide variety of clothes that will fit the style of all different people. Each piece of clothing is discounted to inexpensive prices, not to mention because there are tons of sales customers can get promo codes that decrease prices even more. Overall, this website is a good choice.

Date of experience: June 18, 2016
Guyana
2 reviews
0 helpful votes
Follow Sara G.
Unfollow Sara G.
Send Message
Share Review
Report Review

My sister's birthday was slowly approaching and I wanted to get her a pair of earring. I was very skeptical in purchasing earrings on this website due to my bad experiences with other websites. Surprisingly enough this website is indeed what you see you get. I purchased the Blue Drop Gemstone Diamond Earrings. The quality of the earring is amazing and it was also delivered on time. Romwe provides excellent service.

Thanks Romwe!

Date of experience: April 12, 2015
Bangladesh
1 review
0 helpful votes
Follow Ashraful A.
Unfollow Ashraful A.
Send Message
Share Review
Report Review

Yesterday I order Evening Dress from www.romwe.com.

Fast Shipping. This dress came to me yesterday.it's gorgeous, Will be getting more items from this www.romwe.com.

It's comfortable, it fits well, it's made well, I love this dress so much. I guess I should have looked at the back because all the detail is in the front; the back is solid black. But still looks good coming or going!

Date of experience: May 19, 2015
Missouri
2 reviews
1 helpful vote
Follow Alec E.
Unfollow Alec E.
Send Message
Share Review
Report Review

It almost doesn't make sense to go shopping in a store anymore. With a site like ROMWE it is so easy to find stylish and affordable clothes, for any taste and style. I check ROMWE often, as new sales are always popping up! They have a huge variety and are incredibly easy to order from. I hope the site continues to grow and expand in their selection--then they would be the only clothing site I need!

Date of experience: May 31, 2015
Rhode Island
6 reviews
9 helpful votes
Follow Eva M.
Unfollow Eva M.
Send Message
Share Review
Report Review

Since I lost weight after my surgery, I basically have to replace my entire wardrobe. I'm a stay at home mom, but that doesn't mean I want to look sloppy! I found ROMWE and they have great prices and fantastic sales. I ordered one item to test whether or not it will fit me properly, I always do that with new shops, I have long legs and a short torso. I ordered the knit cropped shoulder sweater in grey, and It's exactly as described. For now I am wearing it over my Pajamas at night, and it will transition well into the winter. I already placed a new order for two dresses!

Date of experience: August 4, 2015
New York
1 review
8 helpful votes
Follow Unknown N.
Unfollow Unknown N.
Send Message
Share Review
Report Review

Terrible quality
November 28, 2018

I ordered a jumper and it ran small, and the fabric quality was awful. It feels very uncomfortable. And to return it I'd have to pay an additional $7.99. I strongly urge customers to purchase from another site, Romwe is a rip-off.

UPDATE: Romwe had emailed me regarding my dissatisfaction and refunded the amount of the jumper back into my account, and I am satisfied with their response to my issue.

Date of experience: November 25, 2018
miao m. ROMWE Rep
over a year old

Hello,
I'm glad that I was able to assist you resolve this issue. If you have any questions or concerns, please let me know and I will respond as soon as possible. Thank you and I hope you have a great day!

Arizona
2 reviews
2 helpful votes
Follow Karla P.
Unfollow Karla P.
Send Message
Share Review
Report Review

Love this Online Store
August 28, 2021

My teenage girls and I love ordering from Romwe! I like they have stylish clothes with an affordable price. We have not had any issues at all! Our orders are delivered very timely and the quality is good! I have even ordered some workout clothes for myself! They have great sales, and we look at the size chart before we order and it is very helpful. I highly recommend!

Date of experience: August 27, 2021
California
1 review
1 helpful vote
Follow Justine P.
Unfollow Justine P.
Send Message
Share Review
Report Review

I kinda have a love/hate relationship with this website but the hate dissipates once my package arrives which takes about three weeks with priority shipping. Cant really blame them as the storen is stationed somewhere in Asia. You have to be really patient and sit tight if you want to shop here. Also, plan to size up! I am 5'1 and 110 lbs and the shorts I ordered are medium and are size 28. Don't forget to thoroughly read the details on the clothing before you purchase it. Overall, love this website and will recommend to friends.

Date of experience: May 4, 2015

Overview

ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320
+168