I've shopped several times on this site, my last purchase being a crop jacket. It is super cute and the color was the same as shown online. Great prices, fast shipping, and current styles. Love this site!
I ordered many items from this site, and still didn't receive anything. They didn't even ship, it says they're still processing my orders. As I'm reading the reviews it seems like I'm gonna have to wait forever.
Sizing was wrong Dress quality was terrible and nothing like it was advertised I would not recommend shopping here, they also make you pay for anything you want to return which is all the way to china
Dear customer,
Nice day.
We sincerely apologize to you for all your problems.
On the sale pages, you can get detailed information about sizes and materials. We are really sorry that the size for you is wrong. Before return, you can send us some photos which can show the clear measurement so that we can check for you. Besides, really sorry that you think it is different with the item on the website. Because of light and pixel, they may have some differences which can not be fully avoided. Hope you can kindly understand. You can also send us some photos of the clear differences so that we can check for you. We will be responsible for any problem caused by us. Hope you can kindly trust us.
Please know that our website has noted that the return shipping fee need to be paid by the buyer. Hope you can kindly understand. We found our customer service has contacted you and gave you the return address. If you still want to return, once you returned, please send us the return tracking number and tracking link. After we receive your package, we will refund to you as soon as possible. Hope you can kindly understand and trust us.
Rowme really cherishes its customers and never wants to bring them any problems. We will spare no efforts to serve you and help you solve your problem. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
My parcel has not moved since May 2 and the status update says "United States arrived at Local Courier Facility". I checked FedEx and they have not received my package from the shipper. One other item was split into a different parcel and came, but the other 7 have been stuck in transit for weeks. What is going on? I just want my package!
Hello everyone viewing this review. I just wanted to take this time and acknowledge this company for being very high quality and friendly! I had ordered multiple items from this website before. I initially bought a couple T-shirts along with a handbag and heels, and I was very satisfied upon receiving my order. They answered my questions with the most respect and friendliness. I am really getting into these less known companies because they always seem to provide higher quality and cheaper items than the designers and retailers do. I have been looking for so long to find a website like this, and companies like romwe should be known globally! I hope you folks also order products from romwe, I can tell you first hand that it is definitely worth the shopping!
I placed an order in on Thursday for 4 items & have only had the receipt emailed to me that day. It's now Sunday & I sent them an email regarding the fact that I haven't received any updates & my order still says it's processing even though the money was paid like it was nothing. I didn't pay for bad customer service, & it seems like here is the only place you actually get a reply back..
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You ordered on July 1 including 4 items. Normally it would take 3-7 business days for us to get the order ready for shipping, and “Contrast Trimmed Rainbow Patch Crop T-shirt” you ordered is in great demand, thus it took longer for our suppliers to get it ready.
The other items have been prepared well. We apologize for the delay. We will ship them out as soon as possible after the t-shirt was prepare well. You can contact us if any problem.
Apologies again for the delay, hope you will receive the order soon!
Ive ordered 2 months ago and got delivery only a partial of my order. When tracking they said one is out of stock and will refund back. A month later I sent a email to support team to figure out my refund but nothing happened. No answer to respond. So be careful if you wanna order and thing from this website.
Hi Tassanee,
Thank you for ordering from our website.
Please kindly send us your correct order number, we will certainly help you to solve this problem.
Waiting for your reply!
Sincerely,
Romwe Customer Service
Absolute waste of money. Terrible quality and a total waste of time. I ordered XL shirts and they were totally different to the photo online and way too small. Scam!
Such a scam, don't bother trying to defend your company, Romwe, there is no excuse for shipping such poor quality items. I just hope someone shuts you down.
Hi there,
Were truly sorry for letting you down.
Yes, there might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens, but it shouldn’t be totally different as you described…
And we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that’s not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
Please be assured that we would like to get this resolved for you as soon as possible, apologies again for all the trouble.
I have purchased a product through this web site, I think the quality of their products are really
Good, after placing the order they responded very quickly and also received the respective product on time. So, I am planning to purchase another product from them.
I thought this site was very cute. I've wanted to order from here and made numerous carts until I finally brought clothing. The website says 3-7 days until shipments are processed and then they will be shipped out. Today, is 20 days since I have order my items and nothing has been shipped. I have written 2-3 customer service tickets all asking the status of my order, the only thing I've been told is that one dress that I ordered would be shipped at a later date because it is on back order. Why does it take 20 days or more to process 3 clothing items? I do not understand and I don't think in the near future after I receive this order, if I ever do, I will be ordering from this website again.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Your 5 items have been shipped out on June 29. The tracking number is 963******3(we have sent it to your email box). You can get logistic information through this linking. http://www.dhl.com/en.html
The last one has been shipped out on July 1. The tracking number is 748999921******79575(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
I love romwe.com from all points of view, here you can find everything you want and the coolest thing is that they have free shipping worldwide and no minimum purchase required. The clothes are exactly as in the photos on this site and the accessories are amazing.
I would definitely recommend this shopping to everybody.
Beautiful fits great very sexy I love this and ladies you should have one wish they had other colors :) great product it's not made from cheap material believe it or not, they're super comfy I love these body stockings and dresses.
I ordered a huge order about 4 or 5 days ago and I just checked on it today and it still says processing. Mind you I selected items that promised to ship within 24 hours and received express shipping. Everything I ordered from the site was for back to school and school starts next week. I don't know what to do if I don't receive the items by then because I also ordered a backpack. I am confused, worried, and a bit angered as of now.
I love romwe so much ah, all their clothes are super cute and the prices are amazing. I'm currently working through issues on my payment for an order i'm trying to make, but other than that the other two items I've ordered in the past arrived and are both what I expected. I highly recommend!
I am being there customer for like one year. Never found them negative on providing service to me. This is my first review for them and ya they are great in anyway. I will say giving them a try is worth.
Good Experience! I think some good experience should knock you all the time to go near to him. Really those guys was awesome. They were so much communicative, friendly and fast. Their product quality, price is relatively better than others and much more comfortable. I was very much satisfied with their responsible service. LOVE Them!
My clothes got to my address in a decent time frame, it was all here within 1.5 weeks after ordering. However, almost all the tags were deliberately cut off of all the clothes. Therefore, I don't even know what size they sent me or how to wash them. In addition, the tags they did leave on show that they sent me an XS when I ordered a medium. Furthermore, the clothes are not very good quality. I understand that they are cheap, therefore they won't be of great quality. However, two of the shirts are already fraying. Lastly, I understand that these items are returnable. But Romwe makes you pay the shipping back, and by the time its all said it done I will barely get any money back.
Dear customer,
Nice day.
Thank you for your support and sorry for your problems and troubles.
To save the time for our customers and make our customers less worried, we are keeping preparing the goods for our customers with our best efforts. Hope you can kindly trust us.
We are really sorry that you are not satisfied with the items. Before shipment, we all have quality control, the tags may be cut off for some reasons. Hope you can kindly understand. And we are really sorry for all your inconveniences.
There is some detailed information about sizes on our sale page, we sincerely apologize to you for your XS item. And we also apologize to you for your dissatisfaction with the quality. Would you please send us the clear measurement of the item and the clear defects so that we can check for you? We will be responsible for any problems caused by us. Hope you can kindly understand and trust us.
Please know that according to our return policy, the return shipping fee need to be paid by the buyer. Really sorry for that. Hope you can kindly understand.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I had a bit of confusion with my order, and the person who helped me out (Robert) was so kind and helpful that it made my experience much better! Problems can be resolved super fast and i had very little complications.
Romwe is a fantastic site and I've ordered from them before and have loved what I got for my money. While this order was still pretty fantastic, there were some things that were sub-par. I ordered the Snoopy Print Loose T-Shirt, as I love everything Peanuts, especially Snoopy, and I also love loose fit t-shirts. The fitting is pretty true and accurate to size, but it's just a little bit too loose for my taste. However, as usual, the print on the shirt was fantastic, shipping time was reasonable when considering their location, and the customer service was great. I would definitely order from them again.
I ordered a bikini in a size xxl (which I had to search and search and search for.) When I finally received my order almost a month later, the bottoms were an okay fit. The extra strap bit that wrapped around the waist could have even thicker to keep from rolling up but it was fine. The top on the other hand was ridiculous. I don't know what size boobs Rome thinks xxl size people have but it's definitely not that. I've seen strippers cover more nipple and there's no way to avoid one third of my boob hanging out the under side. It's ridiculous lol
Hi Kaitlyn,
Thank you for ordering from our website, we are so sorry that the swimsuit did not fit you.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
As we do not accept the return of swimwear, we would like to refund half of cost to you for compensation, what do you think? Please let us know.
Waiting for your reply!
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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- Nan Jing Shi, Jiangsu, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We cannot find any effective information through the order number you provided on the website. Please give us your correct order number that we can help you as soon as possible.
Normally it would take 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, it would take longer for our suppliers to get them ready. We apologize for the delay.
Apologies again for all the trouble. Waiting for your reply.