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ROMWE

How would you rate ROMWE?
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Japan
1 review
0 helpful votes
Follow Lila S.
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I stumbled upon Romwe when I was looking for a cute dress to wear on my vacation. I was actually shocked to see so may cute dresses for such small prices! It took a while to decide but I ended up choosing the spaghetti strap lace dress and am very happy with this choice as I really love the way I look in it. I will definitely shop here again. Thank you, Romwe!

Date of experience: January 10, 2015
New Jersey
1 review
0 helpful votes
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Love their clothing!
March 17, 2016

I'm reviewing the lapel bandage blouse - it was really hard to find anything like this, and I was thrilled to find it from Romwe for such a low price! Their site was really easy to navigate, and ordering was a breeze. I got two colors, and they arrived in a nice looking package, exactly as described - 100% accurate. Shipping price was very reasonable, and the blouse was well packed so it arrived in perfect condition - absolutely no damage from the trip at all. Super comfy, very lightweight shirt! Can't wait to wear it this summer. I would definitely recommend Romwe to anyone!

Date of experience: March 14, 2016
GB
1 review
1 helpful vote
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I tried this website because it was recommended to me by a friend but I was a bit wary at first because I have never heard of it before but I will definitely be shopping here again. My dress arrived fast and the quality was superb. The website is easy to use and clear on prices so you won't find any other hidden costs in your basket like I have found with other websites. I will definitely be doing more shopping with Romwe from now on and would highly recommend it.

Date of experience: December 3, 2015
Kazakhstan
1 review
0 helpful votes
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Custom service
July 15, 2015

Hello everyone, I have recently left my review about romwe custom service and was unsatisfied in that time.
There was a problem with my tracking number. I would like to point out that the custom service respond me next day after I wrote to them. They were very polite and attentive. The problem was in logistics company, not in ROMWE. So, I got from them my tracking number very fast, almost in the day of their respond. I won't write much for now, because I am still waiting for my parcel. It will be delivered this week. Soon, when I get it, I'll share my overall opinion about ROMWE.

Date of experience: July 12, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
We are sincerely sorry for all the worries we have brought to you. We have checked for you, and found that your package has been shipped on July 11th. Because the tracking company needs time to update the information, once we get the tracking number from the tracking company, we will inform you as soon as possible. Please remember that you are our valuable customer, we never deceive our customers, any of your problems also never be neglected. Providing the best online shopping experience is our aim. Hope you can kindly understand and trust us.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best regards

South Africa
1 review
0 helpful votes
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Splendid Service!
March 14, 2016

There is a variety of stylish clothes on the site! The quality of the white long sleeve blouse with kitty print is simply adorable and comfortable. Placing an order was an excellent experience, the communication from every stage of order was great! I recommend some items to my friend, we ordered and she was surprised about how easy it was to use the website. The quality of the print is great, better then what i expected! The prices in general are reasonable. They also have some very good discounts too. I am looking forward to my next order! I cant wait!: 3

Date of experience: March 11, 2016
Michigan
1 review
2 helpful votes
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Received my order very quickly but I am a little disappointed. Their sizing is very inconsistent. I ordered 3 dresses & 1 shirt all the same size & everything fits different. One of the dresses even came with a rip already in the seam... I'm happy with what fits right & isn't ripped... but overall not satisfied. Will not purchase from them again.

Date of experience: July 11, 2017
miao m. ROMWE Rep
over a year old

Hi Ashley,

Thank you for ordering from our website, we are so sorry for letting you down.
The sizes on our site are not standard US sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
As you mentioned one of items came ripped, please send us the photo of this item, we will help you return and refund.

Waiting for your reply!

GB
1 review
4 helpful votes
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Never again
November 14, 2015

Just received my order from Romwe. It took just as long to arrive as the reviews had predicted.

I ordered two jumpers and a coat, despite the cheap prices I fully expected to get what I had paid for. However everything is peculiar shapes and the clothing hardly resembles the website pictures - I could have gone high street shopping for the same price and got far better quality.

Date of experience: November 11, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
We are really sorry for all the problems and the waiting time.
We have checked that your parcel was shipped in 24 hours on Oct 28th. Because the delivery method you chose is standard delivery, generally it will be slower than the express delivery. Hope you can kindly understand. And the approximate standard delivery time on our website to your country is 7-10 business days but not days. Hope you can kindly understand. Really sorry to make you wait.
We feel so sorry that you are not very satisfied with the items. Because of light and pixel, the real objects and the pictures on the website may appear slight differences which can not be fully avoided. Hope you can kindly understand. Would you like to send us some photos which can show the clear differences so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
You are our precious customer. We really cherish you and want to bring you the best shopping experiences. We will try our best to help you solve your problem and serve you. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Texas
1 review
0 helpful votes
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I ordered for the first time in April, only one item I received was worth keeping, a pillow case. Everything else was cheap, scratchy, not even remotely tailored to an actual human size, thin, and awkward. I sent the return items back May 4th and it says it's not even back to the warehouse yet. I want my money back but I highly doubt I'll be getting it.

Date of experience: June 11, 2020
Georgia
1 review
3 helpful votes
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Ok, so I ordered just a few items. And I have been waiting a whole month! But on there website it should take up to 8 days. Now I shop online quite a bit so I know to track my package and it hasn't even moved?! After a month? Seriously? And from the looks of other reviews they know there is a shipping issue. Please mention that in the website for people who are spending there money.

Date of experience: June 22, 2016
miao m. ROMWE Rep
over a year old

Hi dear,

Thank you for ordering from our site. We are truly sorry for keeping you waiting.

We cannot find any effective information through checking the order number you provided.
Please give us your correct order number that we can help you as soon as possible.

It normally takes 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, it would take longer for our suppliers to get it ready. The delivery time differs from country to country. And it can also be affected by some other elements such as customs formalities and public holiday.

Apologies again for all the trouble and hope you can receive the package soon.

Illinois
1 review
1 helpful vote
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I got my order in on two different days, although I am missing two articles. On the email and website it says contact customer service by writing a ticket, although there's no direct link or any information about it. I'd like to return a couple of items and contact them about my few that I'm missing. On the bright side the two pairs of shoes I ordered are absolutely stunning and if not even better than pictured!

Date of experience: October 15, 2015
Illinois
1 review
3 helpful votes
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Discount Scam
July 20, 2017

Ordered 4 tops, I put in my 60% off first time buyer discount code and didn't get the discount, I contacted them the same day trying to cancel my order with no luck. Now this was on a Saturday afternoon in the U.S. so Sunday in China, and they say it shipped already. Well why won't they refund the difference. They say they'll give me the discount on my next order. That's never going to happen. Avoid this company.

Date of experience: July 17, 2017
miao m. ROMWE Rep
over a year old

Hi Michael,

Thank you for ordering from our website, we are so sorry for all the troubles.
Please send us your order number, so that we could help you to solve this problem.

Waiting for your reply!

Oregon
1 review
4 helpful votes
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Today's is the last day my order should have come in, I've been tracking it on usps and it says it's in china. I put in the correct address and everything, so I'm very disappointed for my money being thrown away like that, can I get a refund?

Date of experience: August 4, 2017
miao m. ROMWE Rep
over a year old

Hi Trinity,

Thank you for ordering from our website.
We checked your order, the tracking number is LW64193XXXXX, you could check through the link https://www.usps.com/welcome.htm.
The package is in transit now, we will urge the shipping company to accelerate the process, please kindly wait a few days.

If you need any help, do not hesitate to contact us.

Louisiana
1 review
0 helpful votes
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I bought a black blouse and a pair of leggings from ROMWE and I could not be more pleased. The website was easy to navigate and it only took me a few minutes to find what I needed. The shipping seemed to take a while, but the prices on this site were unbeatable, so I figured it was worth the wait. After receiving the product, I realized just how right I was. The clothing fit perfectly and looked great. I can tell that they will last a while. I highly recommend.

Date of experience: January 26, 2015
Australia
1 review
4 helpful votes
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Happy customer
June 27, 2016

I placed an order on Monday and received it on Friday morning, not bad considering I live in Australia. All garments fit and as far as quality, considering the low costs, I simply don't care if they only last one season. I certainly will shop at Romwe again.

Date of experience: June 23, 2016
Wisconsin
1 review
1 helpful vote
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A change of heart
October 11, 2015

The last order I received took six weeks having many Christmas designed items for resale. I will be sending all back due to sizing as well. I will update with my review and tell you how the return process is. That will be deciding factor if I reorder.

Date of experience: October 8, 2015
Alabama
1 review
2 helpful votes
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Do not purchase anything from this online store. I ordered a month ago and haven't gotten my order or updates on its shipping. They have not responded to my emails or texts.
I'm so angry I spent my money with them. I recommend Forever 21 or SHEIN instead.

Date of experience: November 22, 2020
Portugal
1 review
1 helpful vote
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No way to trust!
November 13, 2020

So disappointed :( I spent 66 dollars on clothes... I ordered weeks ago and they marked it as "been shipped out" just so I can't cancel the order. I go onto Usps and it says it hasn't even been shipped out to their building. I've emailed many times and get no response. Don't buy from here they just want your money!

Date of experience: October 14, 2020
Wisconsin
1 review
4 helpful votes
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At first I was a little worried about ordering off this site because the prices were so cheap. I heard the clothes took forever to ship but I received the clothes I ordered in less than a week. The sizes were the same as what I thought they would be, they all fit me perfectly! The material does not portray the cheap price I bought them for, it portrayed great quality. I highly recommend ordering off of Romwe. You will not regret it!

Date of experience: October 5, 2015
India
2 reviews
0 helpful votes
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I must say this site is one of the best I have ever ordered from. I have never had such a easy and stress free experience with an online deal. The best thing by far was their customer support, which was available to answer all my questions in regards to the item itself and the shipping methods they had available to me. If at all you have doubts regarding quality products, throw them away and feel free to order here. There was a very simple process from the time I paid for the item, to the time I received it. Overall I got exactly what I was looking for at a great deal and received customer support above and beyond which I honestly believe is hard to come by in this day and age.

P. S: Excellent service, best customer support, trustworthy merchant.

Date of experience: April 30, 2015
Colorado
1 review
2 helpful votes
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Go with way bigger sizes
October 12, 2016

First of all, I saw an add about this site and thought it looked awesome. Been on a look out for long after clothes like this and finally I found one.
Ordered home a few pants and sweatshirt.
I tried the express delivery since it was free, here is the first mistake. Took over 1 week, still fast but not 2-3 days like it said it was gonna take. When my clothes came I could only fit into 3 of the 7 items I ordered, still very small for it sizes. Took L because I saw reviews about being small but even taking 2 sizes over what I usually wear everything was still tight and uncomfortable. 2 of the clothes didn't even look like the pictures and the material were just weird.

Date of experience: October 10, 2016
miao m. ROMWE Rep
over a year old

Hi Emma,

Thank you for ordering from our website and we are so sorry for all the troubles.

Normally, it takes us 3-7 business days to process the order.

Besides, the sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.

And please confirm with us which items you want to return, we will certainly help you return and refund.

Apologize again for all the trouble, and please do not hesitate to contact us if you have any other question.

Overview

ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320
+168