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ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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It's amazing website with good quality and a lot of choices for women, access, perfect for us
Fr: J'aime commander chez eux depuis des années, c'est un très bon site fiable et le service clientèle répond vraiment vite!
I ordered clothes online from Romwe and I always fit into a size medium at all stores, I wear a medium because I am 5 foot 8 but I am still very skinny. I ordered four shirts that were supposed to be one size fits all. The shirts I received looked like youth clothing that barely would go over my boobs (which are average size as well). I ended up giving the clothes to my 13 year old sister...
The parcel took around a week to get to me. Clothes fitted well and they were of good quality, but I do suggest double checking the sizing and ordering a size larger if you have any doubts.
The order was perfect! Nice items, and cheap prizes, I really like it! I bought a kimono and black top, so cool clothes! I like so much, the shipping was very fast
I bought 4 items and only one was okay. The rest were too small/tight, looked horrible and were made from bad quality fabric. And I don't want to refund them because it costs $30 to send it from Australia to their address in the US.
Hi Annie,
Thank you for ordering from our website, we are so sorry that your recent experience with our website was not a positive one.
The sizes on our site are not standard sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
We will certainly help you to solve this problem.
Sincerely,
Romwe Customer Care
I just received our first order from ROMWE. The clothes are beyond poor quality and the fabric is disgusting. The shirt care labels state to dry clean? Seriously one dry cleaning would cost more than the sorry excuse for a shirt cost in the first place. The measurements are all wrong and the shirts that arrived would fit a toddler and not the measurements of an acutal teenager as listed on their sizing charts. Yes I did measure my daughter prior to ordering. The return cost is $5.99 for shipping and their policy is to not refund to original method of purchase but to put in to your account with ROMWE. To much hassel and the last thing I want is more of this junk from china. I am out $30.00 but I am happy to possibly help others stay away so they do not spend their hard earned money at this company.
Hello Ann,
Thank you for ordering from our website. We apologize that you have had a dissatisfying experience with your order.
We would be happy to assist you in exchanging or returning any items that you feel are unfit. We have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have received, we will review and confirm a free return for you so that you may receive a refund immediately.
Sincerely,
Romwe Customer Care
The clothes are the same as the photos. Very good quality, and true size. Very satisfied with the brand and the customer service.
I love shooping from Romwe since the products are in high quality. I bought a dress and a blouse. They are amazing. I love them.
Love all the Romwe products I've had! The best affordable fashion website on the internet at the moment! Shipping is also quicker than it's ever been!
If you are a shopaholiclike me, you will love Romwe. Forget about waiting for the sales to go shopping, here you will find the trendiest clothes for the cheapest price during the whole year. Welcome to paradise :)@ wearwild
Love the clothes, same as the photos and pretty good quality, true to size, i am very satisfied with the brand
I love Romwe, the clothes are very nice, you can find a lot of nice Things and the Price is amazing.
I absolutely love ROMWE! Great contact, fast shipping and quality of their clothes is better and better. Everything agrees with the description. Highly recommend! <3
My experience with this shop was very positive. I like the variety of products and quality is very good for its price. Never disappointed!
If you have doubts just try to order something not expensive and you will see.
I'm always happy with my orders and the site in general. The prices are low and there is a lot to choose from.
Me encanta Romwe, pido a menudo ropa a esta web porque tienen mucha variedad de modelos, la ropa es de calidad y a muy buen precio. Suelen lanzar un montón de promociones y muchas veces ponen gastos de envío gratis
I read the reviews about romwe before I brought it and all the negative ones nearly put me off, however the stuff looked so nice I thought I'd risk it anyways. When I was purchasing the order I checked the size guide to make sure it would all fit and when it arrived all 8 items fitted even though they were different sizes and they were all brilliant quality and looked nice and arrived on time. Just a few tips for using the website check the size guide before ordering and zoom in on the pictures so you can see exactly what they look like :)
I simply love Romwe, the products are gorgeous, with excellent quality and they put the product super fast! I really love to buy in Romwe! Highly recommend!
Romwe has great selection of trendy yet cheap pieces! You don't need to break the bank to look stylish.
The services was good, they sent me the clothes faster and I really like Romwe because the price they have are really good!
Answer: Dear customer, Nice day. Really sorry for the late reply and the problem. Becasue our company is an online company, we do not have phone call. Hope you can kindly understand. Would you like to tell us your detailed problem and your order number so that we can help you further? We will try our best to help you and serve you. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: I never got my clothes... Or the refund. Don't give these frauds any of your money.
Answer: Dear customer, Nice day. Sorry for the late reply and the problems. On our sale pages, you can get detailed information about the sizes of the items. As products on our website.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: I used the size chart and still nothing fit. Not worth it. Also, you aren't getting what's in the pictures. They are recreating these styles based on those pictures.
Answer: Dear customer, Nice day. Sorry for the late reply and the problems. You know the items are well represented in the pictures and description. We will check the quality carefully before we send it out. You know that we have a good reputation and we won't kid you. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: Dear customer, Nice day. Really sorry for the problem and the late reply. Because our website is an online company, we do not have phone call. Hope you can kindly understand. When you have some problems, you can contact our online customer service directly And you can also contact us via tickets. Would you like to give us your order number so that we can check for you? Romwe cherishes and never ignores its precious customers. We will spare no efforts to help you solve your problems. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: Dear customer, Nice day. Thank you for choosing ROMWE. But we are really sorry for leaving you such negative impression. We have improved a lot recently, hope you can kindly trust us and give us one chance. About the size, different items have different sizes, and every item has different description. You can see the description of items and have a reference on our size guide link http://www.romwe.com/size-guid-a-466.html. With regard to exchange items, you can exchange the size that you ordered before. But return shipping will take so long time to arrive at our warehouse, especially by standard shipping. After we get your return, maybe the item you want to exchange was no longer on sell then we are unable to send it directly to you, anyway please contact us in time via tickets. If there is any problem, please feel free to contact us. The email is webmaster@romwe.com. Thank you for your support. Yours sincerely
Answer: Yeah do not do that at all... I guarantee what ever you've ordered will be crap quality and not look like the images anyway
Answer: Dear customer, Nice day. Sorry for the late reply and the problem. You can refer to the sizes on our sale page. And you can know that on http://www.romwe.com/size-guid-a-466.html As products on Romwe.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand. If you are not very sure about the sizes, you can contact our online customer service directly. Romwe cherishes you and we never ignore your problems. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is webmaster@romwe.com. Yours sincerely.
Answer: Don't know why people still order from this site. Buy at your own risk. Took about 1 mth to get my order and it came damaged. Soooo not worth the discount.
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
Hi Hannah,
Thank you for ordering from our website, we are so sorry for letting you down.
The sizes on our site are not standard US sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And if you are not satisfied with the items you received next time, please contact us, we will certainly help you return and refund.
Please feel free to contact us again if there is anything else we can assist you with.
Sincerely,
Romwe Customer Care