Rockler Companies Inc.

Worst customer service in the history of customer service! Zero stars, order on website at your own risk! Trust me, I never give bad reviews! This is my first ever!

Customer service the worst company I have ever dealt with after being a loyal customer for decades. They have seen the last of my money, if you need equipment go to Grizzly just bought a cabinet saw and band saw from them not Rockler!.

I purchased a product of theirs from an authorized retailer and upon its arrival discovered that I needed more parts to function. While the box and the manual listed the additional parts, the website listing did not. I tried to order the parts needed from the original retailer (large company with a smile logo) and discovered they don't sell the parts. I contacted customer service for both companies and was told to work directly with Rockler. Rockler blamed their retailer for the description error, and were overall just really unpleasant to work with. Given that their return policy is junk as noted by other reviewers I ended up buying the part I needed from them, and paying extra for shipping but it will be the last item I ever purchase from their company. Which is a bummer because the product itself is a neat piece of kit, just Rockler is miserable.

Be careful when buying from this company they have a problem refunding your money. Bought inferior product from them that was not as advertised sent back and paid for return shipping they refunded half of my money and got all of the product back, so beware that they will scam you on returning items

My cabinet shop shut down to receive a new 3000.00 dust collector. It got heavily damaged in shipping and couldn't be used. Finally got a smart mouthed woman that didn't know how to handle it w shipping co. She promised me her supervisor would call right back. Now it has been 2 weeks and they are saying a month until I can get parts. My shop has lost lots of money but they could care less.

I purchased a 48 x 96 sheet of mahogany veneer for a project. It started with the check out when there were qty 2 not 1. I changed it and double checked the order. I get confirmation of Birch veneer being shipped. 10 minutes after I order I contacted Rockler. They said basically tough luck, read the terms. Since online orders go straight to the warehouse no returns, changes or refunds are allowed. I received it today and it's a 24 x 96 that wasn't even correct, it should have been 48 x 96. I will no longer shop Rockler and will give bad reviews every chance I get. I got my 48 x 96 mahogany veneer from woodcraft with no issue.

Ordered a Murphy bed. Package arrived destroyed. They would not refund, and expected me to eat it. Everyone was shocked at the condition. The box was torn up, the contents spilling out. They told me I have to buy a box, package it up, and then work with UPS and my shipping department to send it back. This is a 200lb box, spilling all over a garage floor in a large multi-tenant apartment complex. Customer service was super unprofessional and disrespectful.

Shipping in 3 to 8 days? More like shipping in your dreams! They show no remorse and have no intention of switching to express shipping to compensate. Avoid buying online from them unless you can afford to wait 15 days... Order n *******1842 23rd of sept maybe arriving the 6th of october!

I put something in my cart thinking I could get free shipping for 49.99 which I had in my cart.at checkout it went to 59.99...and they charged me for shipping and I could buy it from Amazon with free shipping for the same price..

I drove from Lakeland Fl to Brandon Fl to visit this store. It was pretty expensive but cool to walk in and look around. I can get most of this stuff cheaper by just shopping around. I did buy 2 of the Rocler sign Maker kits because I did not use them right away and was missing A few of the letters Like The S and E when I opened them. I called Rockler and They told me it would cost me about 4 bucks per letter. I told her I just opened the box. Someone at the store took The Es and the S out of the box or they didn't put them in the box. They get you right up front so you will need to buy them right away. They are a very common letter that is used all the time. I am not buying the letters. I will just trash them and go someplace else from now on. Too bad but with the gas I spend driving to Brandon and then the prices it would be a lot cheaper to use Amazon. I will not Buy from Rockler ever again. I don't see that store staying open very long no one was there but just two people and my wife and I were there for a few hrs looking around. So Save Your Money and Look Around You Will Find It Cheaper!

I ordered a miter guage from Rocker. It arrived damaged so I contacted them and they requested photos. I emailed them photos and requested a return authorization number (their policy). They never responded even after several attempts. Beware if you order from this company as they will not accept returns even if the item was damaged.

I purchased a Rockler Speed Cope. It came with instructional video that would not play on my newer IMac. I spent an hour with Apple support to see if it would work, no success. We discovered though that the CD was made or updated in 2004. Slightly out of date for newer computers. Rockler could do better!

Steer clear of Rockler, especially their wood slabs. I really thought if there was someone I could trust to sell me a decent slab it would be Rockler. Wrong. I ordered this $179 slab (+ $20 to ship) and it arrived with a big gouge in the side and was so twisted warped it's almost useless. I requested a return and they said our site says " may ship with or without bark. We would not consider this defective." The no bark was not the issue. The gouge and the twisted slab are the issue. This junk should have been made into kindling to start a nice campfire up there in MN. I spent all day trying to get return info. Finally got it and found out it will cost me $53 to return via UPS. That on top of the extra $20, I have decided it's not worth it. Plus, they will just sell it to somebody else who will be very unsatisfied. It's obvious they don't care too much. I have spent thousands of dollars over the years with Rockler, my friends as well. No more. Really too bad.

Will never buy anything from them again. Got a coupon in the mail for free shipping on orders over $49. Was shocked to see a $50 dollar shipping charge. When I called them next morning, they said the order already shipped out, and there was nothing they can do.

They sent me warped twisted wood and did not respond to ANY request. I eventually escalated a claim to paypal but was denied a refund. Rockler sent me a return label but NEVER refunded my money. Now I have no product and lost my money. ONLY deal with these people if you use a legitimate credit card. In fact...just don't

Don't order customized items from Rockler.
I've been a Rockler customer since 1982. No longer. I ordered a customized branding iron on July 9th 2024. The information I got with the order stated it would ship in 10 business days. I really needed it so I called after 10 business days. Customer service said, "oh it takes three weeks -- please call back. " So I called back, and Customer Service (CS) said they don't know what's happening with my order -- they outsource manufacturing to a vendor in Las Vegas. They wouldn't give me the name or any contact information for the manufacturer. They said the vendor is a small company, and is not good about answering the phone. The Rockler supervisor did not call me back; calls and emails to Rockler's "decision makers" went unanswered. Finally, I was told that they have the order, the vendor would make the branding iron, and ship it on 7/31. I asked for it to be expedited, given the delay -- and offered to pay for the expedited shipping. I was told they don't offer that service. I was given ridiculous excuses, such as "they won't allow metal to be shipped by airplane." I talked to several Rockler representative, and all said that "service" is not offered. Please -- if you ship by UPS, you can choose a number of different ways to ship. But not with Rockler -- congratulations on such a low regard for your customers and customer satisfaction.

Date of experience: July 30,2024

I ordered two sets of wardroble rails on March 16, it's now April 25 and they still don't have a delivery date! How a company this size has such a slow delivery is beyond me. I'll never buy anything from them again.

Been into the Kennesaw GA store a few times over the past couple months and their A/C has been broken. Can't stand going in there any longer, way too hot and feel sorry for their employees who have to work in those conditions all day. They keep telling me corporate is working on it but doesn't sound like they are working on it too hard.

I've spent a fair amount of money at Rockler and they have a number of good products. However they refuse to stand behind the products and brands they sell. Had a Triton orbital sander quit working after 110 days and neither triton nor Rockler would provide any relief. I'd give both 0 stars if it was possible. I'll go to Woodcraft from now on.

Update of prior review: Rockler customer service exchanged the sander for a new one. Very much appreciated.