Rockler Companies Inc.Reviews 90

Worst customer service in the history of customer service! Zero stars, order on website at your own risk! Trust me, I never give bad reviews! This is my first ever!

Customer service the worst company I have ever dealt with after being a loyal customer for decades. They have seen the last of my money, if you need equipment go to Grizzly just bought a cabinet saw and band saw from them not Rockler!.

I purchased a product of theirs from an authorized retailer and upon its arrival discovered that I needed more parts to function. While the box and the manual listed the additional parts, the website listing did not. I tried to order the parts needed from the original retailer (large company with a smile logo) and discovered they don't sell the parts. I contacted customer service for both companies and was told to work directly with Rockler. Rockler blamed their retailer for the description error, and were overall just really unpleasant to work with. Given that their return policy is junk as noted by other reviewers I ended up buying the part I needed from them, and paying extra for shipping but it will be the last item I ever purchase from their company. Which is a bummer because the product itself is a neat piece of kit, just Rockler is miserable.

Be careful when buying from this company they have a problem refunding your money. Bought inferior product from them that was not as advertised sent back and paid for return shipping they refunded half of my money and got all of the product back, so beware that they will scam you on returning items

My cabinet shop shut down to receive a new 3000.00 dust collector. It got heavily damaged in shipping and couldn't be used. Finally got a smart mouthed woman that didn't know how to handle it w shipping co. She promised me her supervisor would call right back. Now it has been 2 weeks and they are saying a month until I can get parts. My shop has lost lots of money but they could care less.

I purchased a 48 x 96 sheet of mahogany veneer for a project. It started with the check out when there were qty 2 not 1. I changed it and double checked the order. I get confirmation of Birch veneer being shipped. 10 minutes after I order I contacted Rockler. They said basically tough luck, read the terms. Since online orders go straight to the warehouse no returns, changes or refunds are allowed. I received it today and it's a 24 x 96 that wasn't even correct, it should have been 48 x 96. I will no longer shop Rockler and will give bad reviews every chance I get. I got my 48 x 96 mahogany veneer from woodcraft with no issue.

Ordered a Murphy bed. Package arrived destroyed. They would not refund, and expected me to eat it. Everyone was shocked at the condition. The box was torn up, the contents spilling out. They told me I have to buy a box, package it up, and then work with UPS and my shipping department to send it back. This is a 200lb box, spilling all over a garage floor in a large multi-tenant apartment complex. Customer service was super unprofessional and disrespectful.

Shipping in 3 to 8 days? More like shipping in your dreams! They show no remorse and have no intention of switching to express shipping to compensate. Avoid buying online from them unless you can afford to wait 15 days... Order n *******1842 23rd of sept maybe arriving the 6th of october!

I put something in my cart thinking I could get free shipping for 49.99 which I had in my cart.at checkout it went to 59.99...and they charged me for shipping and I could buy it from Amazon with free shipping for the same price..

I ordered a miter guage from Rocker. It arrived damaged so I contacted them and they requested photos. I emailed them photos and requested a return authorization number (their policy). They never responded even after several attempts. Beware if you order from this company as they will not accept returns even if the item was damaged.

I purchased a Rockler Speed Cope. It came with instructional video that would not play on my newer IMac. I spent an hour with Apple support to see if it would work, no success. We discovered though that the CD was made or updated in 2004. Slightly out of date for newer computers. Rockler could do better!

Steer clear of Rockler, especially their wood slabs. I really thought if there was someone I could trust to sell me a decent slab it would be Rockler. Wrong. I ordered this $179 slab (+ $20 to ship) and it arrived with a big gouge in the side and was so twisted warped it's almost useless. I requested a return and they said our site says " may ship with or without bark. We would not consider this defective." The no bark was not the issue. The gouge and the twisted slab are the issue. This junk should have been made into kindling to start a nice campfire up there in MN. I spent all day trying to get return info. Finally got it and found out it will cost me $53 to return via UPS. That on top of the extra $20, I have decided it's not worth it. Plus, they will just sell it to somebody else who will be very unsatisfied. It's obvious they don't care too much. I have spent thousands of dollars over the years with Rockler, my friends as well. No more. Really too bad.

Will never buy anything from them again. Got a coupon in the mail for free shipping on orders over $49. Was shocked to see a $50 dollar shipping charge. When I called them next morning, they said the order already shipped out, and there was nothing they can do.

They sent me warped twisted wood and did not respond to ANY request. I eventually escalated a claim to paypal but was denied a refund. Rockler sent me a return label but NEVER refunded my money. Now I have no product and lost my money. ONLY deal with these people if you use a legitimate credit card. In fact...just don't

I ordered two sets of wardroble rails on March 16, it's now April 25 and they still don't have a delivery date! How a company this size has such a slow delivery is beyond me. I'll never buy anything from them again.

Been into the Kennesaw GA store a few times over the past couple months and their A/C has been broken. Can't stand going in there any longer, way too hot and feel sorry for their employees who have to work in those conditions all day. They keep telling me corporate is working on it but doesn't sound like they are working on it too hard.

Rockler's website shows free shipping on orders $50 or more, yet they keep trying to charge me twelve bucks for shipping, and their site is slow slow slow to load images and update cart prices. Their store-branded products are average at best -- the blue aluminum clamps in particular are a pain in the butt to use and very poorly designed -- no matter how cheap they may be on sale, don't buy them; you will regret it every time you use them.

I've spent a fair amount of money at Rockler and they have a number of good products. However they refuse to stand behind the products and brands they sell. Had a Triton orbital sander quit working after 110 days and neither triton nor Rockler would provide any relief. I'd give both 0 stars if it was possible. I'll go to Woodcraft from now on.

Update of prior review: Rockler customer service exchanged the sander for a new one. Very much appreciated.

I followed their return instructions exactly as told. They say they never got it but USPS shows it delivered. The aren't giving me my money back and have my product. So I'm out $400 plus the $57 that I paid for return shipping. Plus the tools were poor quality and over priced. Don't buy anything from them.