Rockler Companies Inc.

This bench is a decorative piece only. Seat height is 2 1/2" too low.
Don't waste your money. Junk!

Rockler is not kind to small business owners trying to start.

My wood working partner and I were ready to start working and placed an order for $400 worth of wood, walnut, oak, etc. On 8-16-23 we placed our order. Come to find out, today, 8-21-23 the order was cancelled. I called customer service. They explained our new account appeared fraudulent due to errors with the email and they were not able to verify who we are. I informed them I received emails about starting the new account and received our order invoice through the email. They requested I have my partner call since the billing is under his name. They informed me there was multiple "red flags". They informed me I should have received a cancelation emial. I informed them I did not. Then they informed me it appears our email was created about 5 days ago. So? New business start up...why does that matter?

Anyways, my partner called. He was informed the order was cancelled and that we would have to place the order again. So instead of fixing the issue after we both called and verified who we are, they still cancelled. They also claimed our business email had "shoop" instead of shop,:'s;'s in it. Which is does not. If our email was wrong how did we received new account email and an order invoice email?

This company had both our phone numbers on file. And they had the correct email. Someone fell asleep at the keyboard over there. Why not call if there is an issue? I would call a customer if they placed a $400 order and there appears to be possible issue. Instead they cancelled the order on 8-18-23. An we did not discover this until 8-21-23. Again no call or email that our order was cancelled within those 5 days.

Rockler cost our small business time and time is money. If you value your time and money. Id would chop down a tree, mill it, and kiln dry it youself. Your time and money would be better invested.

Tl; dr If you're ordering from an international address, avoid Rockler like the plague.

I ordered a honing guide and a digital rolling marking gauge from Rockler on the 20th of January, 2021. Today is March, 4th and the items are god knows where.

I reside in India and I was foolish enough to think Rockler or their third party payment/shipment processing companies would be competent enough to deliver the items I ordered to my address. They even collected shipping, customs duty, and taxes during checkout. The items got shipped in a few days but after that it's just been stuck with UPS at customs clearance and nobody at Rockler has any idea what to do or any interest to help me out.

I have contacted Rockler multiple times and they either just point me to one of their third party partners or just send an automated email saying they're busy. I then try to contact those other companies and they point me back to Rockler saying they have no idea about order status. I've been running around circles for the past 3-4 weeks and there's still no sign that Rockler is going to help me out. I feel lost and tired. I have yet to come across a more incompetent and uncaring customer service.

I spent around 150 bucks on the order which is a substantial amount in Indian currency and I'm not hopeful that I'll get it back since I'm not in the U.S. and can't walk into one of their stores to explain my situation. What a waste of money. I was fooled by their catalogue into making the purchase but never again!

I think companies that treat customers like this shouldn't really be in business. Do yourself a favor and give them a hard pass.

I was thinking about purchasing a product from Rockler.com, but I wanted to see what it would end up costing in Canadian dollars. Initially I was impressed at their notice to Canadian customers about the new tax/duty rules. Unfortunately I was NOT impressed for long! The website indicated that the duty and taxes would be an additional $34.40. According to their website the product I was interested in, was on sale for 119.99US. However, when I went to the checkout page the subtotal in Canadian was $170.72. Considering this was without the $34.40 duty & taxes it seemed much too high. When I checked the conversion rate from US to Canadian on several different sites, I confirmed that they were over charging customers. On this day the conversation rate was 1.33, which means the subtotal should have only been $159.80. Not only would customers be over charged $10.00, but as you can see in the photos, it would also result in inappropriate duty and tax amounts as well. Just to see if this was a isolated incident with 1 item, so I checked a separate unrelated item. The cost was $124.99US, which should have been $166 Canadian. However, Rockler.com once again showed a inaccurate inflated subtotal of $177.84. There website even states that the additional $35.31 for duty & taxes is based on this inaccurate amount of $177.84. This is even more of an over charge then the previous item. With today's technology, there is absolutely no reason for this to occur. Conversation rates do change, but the rates are set for the entire day. So you are supposed to pay the rate for the day you purchased the item(s). A company does NOT get to decide what rate or amount they charge This is something I take very seriously, because I believe it is an indication of a company's business practices and ethics. I started to wonder if their pop up message about the new tax/duty rules and duty calculator is an attempt to gaslight and hide these inaccurate amounts. JMO. Customers should be very careful and if they do decide to purchase anything, they should do their own calculations to make sure everything is correct!