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Rocket Lawyer

Overview

Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.

This summary is generated by AI, based on text from customer reviews

service
91
value
83
quality
80
+1
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Wisconsin
1 review
0 helpful votes
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Jumped the Gun
December 13, 2019

It is a really simple program to use, step by step instructions with explanations. Unfortunately I did not have to use the program. But would recommend this to anyone needing help with what ever legal contracts they need, and will use it in the future should the need arise. Their customer service is above satisfactory.

Date of experience: December 13, 2019
Velma A. Rocket Lawyer Rep
over a year old

Hello Diana,

Thanks for trying out our service, we're glad that you did! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a great day!

Louisiana
1 review
7 helpful votes
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I filled out the divorce forms, rejected the free trial and opted to pay for the document $49.95 and then, when completed, the form read on the very last line " this form is not legal in your state and divorce forms cannot be obtained from your state online. Don't know if I can get a refund yet or not. Worthless, do not give them your credit card for ANYreason, they are a FRAUD.

Date of experience: October 2, 2013
Georgia
1 review
7 helpful votes
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And if you did just call your bank and have them put a block and remove any charges. Their way of doing business sucks and they should be ashamed of themselves.

Bought a contract from them and like everybody else they started billing me their stupid $39.99/mo special. Called my bank and blocked them. $#*!-clowns.

Date of experience: June 29, 2016
Rocket L. Rocket Lawyer Rep
over a year old

Jimmy, it sounds like there has been a misunderstanding. We would be happy to address the matter; however, to assist you further, we would need to locate your account. If you are still needing help getting this resolved, please contact me at jknighton@rocketlawyer.com or 877-881-0947 ext. 5025.

California
1 review
0 helpful votes
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So easy and fast! Very self explanatory and understanding of laws. I'm an senior receiving my undergraduates in HR and was working on a employee handbook for a small business and with Rocket Lawyer they made it so easy for someone inexperienced!

Date of experience: October 12, 2017
Velma A. Rocket Lawyer Rep
over a year old

Hi there,

Thanks so much for leaving us a review, we're glad our services were able to help you!

Ohio
1 review
0 helpful votes
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Great
October 18, 2017

Chris was very professional in informing me of what Rocket lawyer offers to the customer. He helped me understand a lot of the perk this firm offers. He stated that he would call me and inform me before my free trial was up to see if Id be interested in purchasing the full year service.

Date of experience: October 16, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hey Dwayne,

We're really glad that you've had such a positive experience with one of our representatives! If you have general questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com.

Tennessee
1 review
5 helpful votes
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This is a white collar scam. They make you believe you can get something for free but then you can't cancel and when you call they still don't cancel and the only recourse is to cancel your credit card. Do not use, tell your friends and family. I don't know how they sleep at night.

Date of experience: January 6, 2014
Montana
1 review
0 helpful votes
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MAHA Consultant Template
June 14, 2021

I was looking for one-time help in reviewing a consultant agreement template. I do not need continuing service. I paid the $6.00 one-time fee.

It would be helpful if you offered a one-time option without having to go thru the process and then canceling.

Date of experience: June 14, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hey Al,

Thanks so much for your review and appreciate your feedback. If you have questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!

New Jersey
2 reviews
0 helpful votes
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Great Customer Service A+
September 8, 2024

I called to change my membership and Grace understood my need and took care of it right away. She made the process seamless. A+ Customer service.

Date of experience: August 29, 2024
Rocket L. Rocket Lawyer Rep
9 months ago

Hello Nelson,

We appreciate your review, thank you very much!

California
1 review
0 helpful votes
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Service with a smile
August 18, 2021

I recently reviewed my bank statement and noticed a recurring charge from RocketLaw. I am not aware of a account of this sort. I called the number associated with ACH debit and spoke with Sabrina from your organization. She was very helpful in helping sort out the issue. The e-mail on file was not an e-mail I use and so she actually help me realize that my card and identity may be compromised. The young lady was considerate and kind, a true ambassador for your company.

Date of experience: August 18, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello James,

It's great to hear that one of our representatives were able to help you and appreciate your review! If you have any questions or concerns, please email us at customeroutreach@rocketlawyer.com. Take care!

Virginia
1 review
0 helpful votes
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Great Transaction
March 22, 2018

I needed a Terms and Conditions disclosure for my website. Rocket Lawyer had an easy to follow templet. It took me 10 minutes and cost me 20 bucks. Better then paying an attorney 250 an hour to do the same.

Date of experience: March 21, 2018
Rocket L. Rocket Lawyer Rep
over a year old

Hey Walt,

Thanks for sharing your experience with us and we're delighted to know that you've had such a great experience with us! If you have any questions or concerns at this time, please feel free to email us at customeroutreach@rocketlawyer.com.

Florida
1 review
0 helpful votes
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Rocket Lawyer…Outstanding products
July 21, 2021

Rocket Lawyer has the best online products. For example, they are hands down superior to Legal Zoom. I compared 4 different companies and Rocket Lawyer is the best. The products they offer such as Power of Attorney are professional, official and effective documents. Most importantly, you can edit them to include additions or requirements for your situation.

Good luck in your endeavors.

Date of experience: July 21, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi John,

We really appreciate your feedback and for taking the time to leave us a review. If you have any questions or concerns, please email us at customeroutreach@rocketlawyer.com. Take care!

Michigan
1 review
11 helpful votes
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Scam artists is my term for RocketLawyer. Mom is 96 and I needed a Power of Attorney form. They boast, "We invite anyone to come make one document for free." I did. Then mom started getting charged $39 a month.

Date of experience: January 22, 2015
Georgia
1 review
0 helpful votes
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Excellent Service
February 21, 2024

Marly did a great job completely identifying the issue with being sent someone elses EIN number and she investigated why it happened. Very impressed with her and you should give her a raise when possible.

Date of experience: February 21, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hey Jeff,

Thank you for your review, it's great to hear your experience with our service was a positive one! Take care.

Arizona
2 reviews
0 helpful votes
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Grateful for your generosity
June 6, 2018

I went to Rocket Lawyer to use one of the free templates for my website. It was all very easy and now I have my form. It's so good to know you're there and I am grateful that you were willing to give. As my new business progresses, I will definitely consider Rocket Lawyer for my needs.

Date of experience: June 3, 2018
Rocket L. Rocket Lawyer Rep
over a year old

Hey Lorelei,

Thanks for taking the time to share your feedback and we're delighted to know that you've enjoyed our services! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks again!

TW
1 review
6 helpful votes
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Sleazy fraud company
December 7, 2016

June 2015 I signed up with their trial to download one legal document. I remember after trying their service I cancelled my trial. However, I never receive any email notice about member cancellation, thinking its been done and put this case behind. However, this month, after 1.5 year, to check my credit card statement to notice rocket lawyer has been swiping my credit card 39.95 for monthly premium member subscription. I immediately log in to the site to delete my credit card but failed as their website do not allow me to delete, also the website would not allow me to remove this non-consented membership. Its illegal to do this. And never billing me for charging my credit card is also illegal! So up to this date I have been fraud USD 716.10. Please stay away from this website. I hope to get my money back. If anyone know how to deal with this issue, please help me!

Date of experience: December 7, 2016
Virginia
1 review
0 helpful votes
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Site Review
August 25, 2021

I have explored the site at least twice and found it easy to use, but my once every year use did not warrant a premiu m subscription. So I called to cancel, and the representative was spontaneous, warm, and attentive. She understood my reason for wanting to cancel and took action to cancel the account immediately. If I needed that type of service, I would definitely consider Rocket Lawyer!

Date of experience: August 25, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hey Malinda,

We're happy to hear you've enjoyed our service and appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com. Have a great day!

Michigan
1 review
11 helpful votes
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After reading these reviews, I was careful to get IN WRITING confirmation that my account was downgraded to a free account. So, it has been "free" for about 45 days. Well, suddenly I noticed a $39.95 bill on my credit card. I logged in and I was switched to a premium account out of nowhere! I haven't even used the service in over 45 days and they randomly started billing me? I have the email proof that I should not be billed. For anyone in my position, PLEASE submit these to your credit card companies so that Rocket Lawyer's credit rating as a merchant is ruined and they cannot do this to anyone else.

Date of experience: July 5, 2016
Rocket L. Rocket Lawyer Rep
over a year old

Jon, I am so sorry to hear that this has happened. I am happy to assist you personally regarding the matter and to get this resolved. To do so I would need to be able to locate your account. At your earliest convenience, please contact me at 877-881-0947 ext 5025, or email jknighton@rocketlawyer.com.

Montana
1 review
11 helpful votes
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I too had trouble with site. I couldn't find the place to cancel on the site. Says first doc. Is free but beware as is you don't cancel before 7 th day you will be charged 39.99 regardless of only doing one doc. I disputed unsuccessfully and will be watching closely for future charges. Stay away from this site.

Date of experience: May 6, 2014
Florida
1 review
0 helpful votes
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Tucker- Representative Support
February 24, 2022

Tucker assisted with document signing which he found a way through trial with helping me resolve my issue. Signing docs link needs some major changes and upgrades to make it more user friendly and easier to navigate to make changes. I shouldn't have had to call tech support for this matter which demonstrates the need for a simpler solution

Date of experience: February 24, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hello Celeste,

It's great to hear you've had such a positive customer service experience and we appreciate your review! Thanks.

Georgia
1 review
0 helpful votes
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Christine Weston deserves a raise.
July 22, 2021

I just needed to cancel as I don't forsee needing legal help in the immediate future. Christine was absolutely delightful, cordial, friendly, and trust me, in these pandemic times, that seems to be a tough combination to find. Thank you Christine and if you ever make your way to Georgia, please look me up and drinks are on me.

Date of experience: July 22, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello Frank,

It's so great to hear that our services were able to assist you and appreciate your review! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Have a wonderful day!