Overview
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Confusing at first when they appeared on my bill. After the rep received the information he needed to assist me with who they were and when I first signed up with the company I was relieved to know it was a purchase I made and not one where my card number had been confiscated. The representative was professional even through my Leary feeling of the charge and the questions he was required I'm sure to ask in order to resolve my inquiry of the charge.
Thanks
Very good experience - Patricia was lovely and helpful and I am so grateful that your company honors these refund request.
Hi Melissa,
We're delighted to hear about your positive customer service experience and appreciate your review, thanks!
The agent that helped me, Chris, could not have been better. She was friendly, courteous, professional, went out of her way to do everything she could to resolve my issues. When I explained the difficulty I was having with the contractor she was very empathetic and review the problems a couple of times and wished me well was getting everything resolved.
Hi there Peggy,
Thanks for your review, we're happy that you're happy! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Thanks again!
I used rocket lawyer to help write a letter and was content to pay the initial fee I bieve of $9.99. Since then they have billed my card twice for $39.95 when I call to try to stop them you get a run around after the initial wait to listen to their offers. Have nothing to do with this company they are just awful. I changed my credit card number today
Dear Rocket Lawyer,
I would like to let you know that Ms. Natlie was so patience with me and guided me through setting up the independant contract agreement and making payment. She explained what I did wrong and guided me to a good understanding in a professional way. I just want to say thank you for having her at Rocket Lawyer. We need more people like her in this world. I was having a bad morning and she made my day so much better.
Thank You
Maureen Johnson
Hello Maureen,
We're so happy to hear about your positive experience with our customer service and appreciate your review! Please email us at customeroutreach@rocketlawyer.com with any questions or concerns at this time. Thanks!
It turned out that I had two accounts and Kevin helped remove one and I am know getting ready to use the correct account. Keven was very helpful and so nice on the phone. I also appreciated the fact that I did not have a long wait for customer service.
Hi there Andria,
We're so delighted to hear that you've had such a satisfactory experience with one of our representatives and thanks so much for leaving us a review!
Minus ten, frauds and scamm, I have had to change my bank cards! They have been billing two of my bank cards for three months and I just found out. This is advertised as free legal documents. I knew nothing about signing up for a service, it said they needed a dollar for something I don't remember that's how they get you're card number to defraud you. Cannot get through to their customer service and the passwords don't work. That's how they got me on two cards..
I'm not very experienced in legal matters or documents, but this site definitely helped. I had no idea what I was doing but the site but it all together for me very officially. The customer service was beyond A+ as well, best experience I've ever had! $40 a month is definitely not too much for how well this site is laid out. I was stuck in a bind with little money and little help or experience, and this all put it together and saved me quickly. I would definitely recommend.
Hi Cheyanne,
We're really glad to know that our product and customer service were able to assist you with your matters successfully. If you have questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com.
I was in need of a Lease agreement for a non-profit leasing a space to another non-profit. After answering some straightforward questions in the app, I was able to download an MS-Word file that was easily edited to perfectly meet my needs.
I highly recommend this service for anyone needing legal documents.
Hello Jon,
Thanks so much for your review, we greatly appreciate it! If you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com. Have a great day!
Andrew H is very helpful and knowledgeable! I appreciate all the different options for subscription and support. The quick and easy access to professional documents makes me look like a rockstar at work! I will definitely use Rocket Lawyer again. Thank you Andrew H and Rocket Lawyer!
Hello Kristie,
Thank you so much for leaving us a review regarding your experience, we appreciate it! Please take care.
I found and used your website to make a bill of sale and print it out. Then I realized you will cost me $39.00 a month for that simple document. So I cancelled my contract with you. I just checked and so far it is active. :(
Hey Linda,
We appreciate your review, but our records indicate that you had downgraded (cancelled) during the Trial and weren't billed. Please provide a screenshot of your charge if you're seeing on to customeroutreach@rocketlawyer.com so we can assist.
Extremely helpful! I was able to get some very difficult questions answered over the weekend no less! And was then able to reach out to an attorney I felt comfortable with to turn a stressful situation into one I could handle confidently and successfully. Thanks a bunch!
Hello CJ,
So glad to hear our service was able to help you out and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a great day!
I just got off the phone with Kevin and he was a pleasure to speak with. I easily had a problem fixed by him and I'm very happy I didn't have to go over his head to have someone else take care of the situation. Thank you
Hello Bryan,
We're delighted to hear about your positive experience and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Take care!
I was very grateful for Jenna's helpful nature. I had made a silly mistake and I am appreciative of the quickness and ease of which she was able to approve a decent refund. Probably one of the best experiences I've ever had with customer support! Five stars.
Hello Rob,
Thanks so much for taking the time to leave us a review, we greatly appreciate it!
Spoke to associate who looked up my account to determine if it was active and being charged. She was friendly, efficient, compassionate about our situation in Lake Charles. She determined the account is not active.
Hello Suzanne,
Thanks for your review, we're happy that you're happy! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Thanks again!
McKenna is absolutely the most exuberant personality I have had the pleasure of speaking with. Thank you again.
Hello Tony,
Thank you so much for your kind review regarding one of our representatives, we're happy that you're happy! Have a wonderful day.
I too was a victim of their scam. I called today and am hoping it will be resolved and that I will be refunded. W A I T I N G for billing to contact me. You can't completely unsubscribe yourself on their website- so call to get help. May be contacting BBB and hitting social media soon if no refund.
Hi Peter,
We apologize that you've had this experience with us. We have contacted you directly through SiteJabber to assist you with this matter.
Rosechelle was awesome. She was very personable and patience making the experience the reason why I choose Rocket Lawyer. She shared some valuable services with me that customize what I was looking for to help my business grow.
Thank you soon much
Rosechelle
Hello Andrew,
Thanks so much for your review, we are so glad that you've enjoyed our service!
Great customer service Karch Solved my problem in less than 2 minutes. I'm very happy with the service.
Hey Leonardo,
Thanks so much for your review, we're so glad that you've had a positive customer service experience with us! Please take care.
The lead-in on the internet said, "100 % Free" and it named the form I wanted. 100 % FREE! I answered all the interview questions and when I got to the end, I had to enter my credit card before I could get my form! Now, I'm no lawyer, but, to me, that's not 100 % free. If that's the definition of "free" to these guys, they must have graduated from MORON lawyer school. You know, I think it's lawyers that give lawyers a bad name.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Trinise,
Thanks for your review, we're glad you've enjoyed our service! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!