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Rocket Lawyer

Overview

Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.

This summary is generated by AI, based on text from customer reviews

service
91
value
83
quality
80
+1
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How would you rate Rocket Lawyer?
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Minnesota
1 review
0 helpful votes
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Business documents
February 22, 2022

Very easy and fast to create legal documents for business purposes right in own home without hassle of going to legal office and paying high legal fees. The staff was very helpful on live chatted quick to respond. Would useseervices again if needed.

Date of experience: February 22, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hello Debbie,

Thanks so much for your review, we sincerely appreciate it!

Florida
1 review
0 helpful votes
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What a Great Service!
July 6, 2021

I started with the free trial, because I needed some legal documents Quickly because I had a very short deadline. I was able to navigate the website easily, take care of the documents I needed in a timely manner, and at a very low cost. Also, the recipients I required signatures from, were able to navigate their instructions quickly and easily, which was extremely important to my situation. Using their service gave me peace of mind and helped me handle my situation with minimal stress.
And for a minimal fee, I can have access to my personal documents and create and save more for when needed. At this time, I don't require their other services which are also reasonably priced, I do plan do utilize their services in the future as my needs change.
Their customer service over the phone and online are fantastic! ( Christine Weston/UT was very helpful and listened to my needs as well as offered suggestions for other great services!)
Thanks so much for providing this service!
TD/GA

Date of experience: July 6, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello TD,

Thanks so much for leaving us a review, we're so glad your experience with our product and customer service was such a positive one! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Have a great day!

Texas
1 review
0 helpful votes
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My Rocket experience with Tucker
March 1, 2023

Amazing, pleasant, patient and, highly efficient. This system requires 50 character and I'm not one to use excess words to deliver a message. I believe that if person can say what they need to say in four words, why use four paragraphs to communicate that Tucker IS "THE MAN!"

Date of experience: March 1, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hello Richard,

Thank you so much for your review, we're really glad that your experience with our customer service was a positive one! Take care.

Arizona
1 review
0 helpful votes
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Excellent and great help from Chris
October 25, 2017

Chris was Really helpful and did every thing he could to give us a discount on their services.
Very Nice Person.
He was always asking if there was anything else he could help us with and to call him at his direct line anytime.

Date of experience: October 24, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hi Guohua,

We're so glad that your experience with one of our representatives was such such a positive one! If you have any general questions or concerns, feel free to email us at customeroutreach@rocketlawyer.com.

Michigan
1 review
0 helpful votes
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God Speed
August 29, 2021

My experience with Rocket Lawyer was really good. I used the 7 day free trail and created an auto sale document. The navigation was easy to use and understand. The customer service department was very helpful. I will refer to other friends and family.

Date of experience: July 30, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi Quintin,

Thanks so much for your review, we're happy to hear you've enjoyed our service. Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a wonderful day!

North Carolina
1 review
0 helpful votes
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Legal forms
November 19, 2019

Great experience with drafting up a lease and a couple other documents they had available. Easy to use, fill in and edit with their automatic options or custom language. Easy to save, print, sign and send. Thank you for making this available for free!

Date of experience: November 19, 2019
Velma A. Rocket Lawyer Rep
over a year old

Hello Shireen,

Thanks so much for your review, it's great that you've had a positive experience with our service! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Thanks again!

Alabama
1 review
0 helpful votes
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Review
July 12, 2021

Loved using rocket lawyer to help develop the mortgage, promissory note, warranty deed paperwork. It was easy to cancel subscription when I didn't need it anymore, and this is the second time I've used Rocket lawyer. The customer service is amazing to deal with!

Date of experience: July 12, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello Shasta,

It's so great to hear that you've had such a positive experience with our service and appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns at this time, thanks!

California
1 review
0 helpful votes
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Outstanding
January 22, 2019

Certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in many cases agai

Date of experience: January 20, 2019
Rocket L. Rocket Lawyer Rep
over a year old

Hi David,

So happy to hear that you've had a positive experience with our service and we thank you for the review! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks so much.

Maryland
1 review
0 helpful votes
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Customer Support
August 16, 2021

I would like to thank Kaylee Gates for doing an outstanding job in customer service. She was kind and very attention to the customers needs. She instructed me on my account and how I would receive each email concerning my issue. She asked me if there was any thing else I needed service with and at that time I told her no. I want to let you know that it is very hard to get great customer service but Kaylee Gates was great! Your company need more representatives like her and you will always get more customers to come to your for services. I just want to say "Great job Kaylee". Thank you for great customer service.

Date of experience: August 16, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello Brenda,

Thanks so much for your review and appreciate your feedback. If you have questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!

North Carolina
1 review
0 helpful votes
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Downgrade Trial Period Phone Call
November 3, 2017

I could not be more satisfied with the pleasant demeanor of your staff in assisting me. She was extremely nice and very accommodating. She answered all my questions and advised that she would be available to help me with any future questions. It is rare in these times, to place call and be treated with such courteous help. Alicia is a real asset to Rocket Lawyer. She deserves FIVE STARS.

Date of experience: November 2, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hi Chris,

We're so glad that you've had such a wonderful experience with one of our representatives! If you have further questions or concerns at this time, feel free to emali us at customeroutreach@rocketlawyer.com.

Washington
1 review
0 helpful votes
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Great Customer Service
April 7, 2024

Rocket Lawyer is a great service with amazing customer support. I was able to find the document I needed easily and make the few tweaks needed. When I need customer support, they were prompt with addressing my needs. Overall, great experience.

Date of experience: March 28, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hi Dedria,

It's wonderful to hear that you've had a positive experience with our customer service and document review and appreciate your review, thank you!

California
1 review
0 helpful votes
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Thank you for your excellent customer service
July 12, 2021

Easy and very satisfied. I was charged 2 months worth of a subscription fee when my intention was to use the trial. I only used it for a week and tried to submit a cancellation but was not successful and did not know I had moved into a subscription memebership until I saw the charges on my statements. When I called there were little questions asked and a credit granted for he misunderstanding. This level of customer service goes a long way and I will use Rocket Lawyers for any future needs. You have earned my business. Thank you!

Date of experience: July 12, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi there Lauren,

We're sorry that the initial cancellation didn't go through, but so glad that one of our representatives were able to assist you! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!

District of Columbia
1 review
0 helpful votes
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AMAZING HELP
August 24, 2021

Christine Weston was very helpful and a lovely person.

She quickly identified my problem and new the answer right away how to help fix the problem.

My issue was resolved in minutes. GREAT GREAT service.

Thanks so much

Date of experience: August 24, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello Sebastian,

We're happy to hear you've enjoyed our service and appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a wonderful day!

Washington
1 review
0 helpful votes
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Just paid to have a frustrating experience. Reached out about a delayed filing with the state and has at least three emails go unanswered by rocketlawyer. Eventually called the state and talked to somebody who could let me know.

Date of experience: March 27, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hello Johnny,

We apologize for this matter! Please respond to our PM if we can assist you at this time.

Montana
1 review
9 helpful votes
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They automatically billed me even though I never signed up for anything beyond free trial. Canceling an account with them was very hard and has yet to go through. I could not be more unsatisfied. They bill you $40 each month even on a free account and to cancel you have to delete all documents and then send their support an email. Even on my account page it says free membership yet they bill. I want a refund.

Date of experience: March 10, 2016
Rocket L. Rocket Lawyer Rep
over a year old

Davis, I'm sorry to hear that you have had troubles cancelling your account. It sounds like there might be a separate account that was set up with a different email address. We would be happy to assist you and rectify the matter. Please contact us at 877-881-0947 so we can locate your account. 6am-6pm PST Mon-Fri. You can also email at customeroutreach@rocketlawyer.com

Ohio
1 review
0 helpful votes
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Excellent service!
July 19, 2021

I was considering cancelling my service because I don't use it very often. The agent gave me info right away on other plans and I opted for one of those plans. She switched me right away and even refunded the last month of fees.

That was by far one of the best and easiest interactions I've ever had!

Date of experience: July 19, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello Mary,

It's great to hear you've enjoyed your time with our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!

Minnesota
1 review
0 helpful votes
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If watermelon was a lawyer
September 5, 2019

Your service is like a watermelon. Sweet and Juicy. I appreciate the ease of use and the little seeds of inspiration for other projects. That and my real lawyer costs 10x as much. Thank you for saving me money

Date of experience: September 4, 2019
Velma A. Rocket Lawyer Rep
over a year old

Hi Mike,

We really appreciate your review and glad to know that you've enjoyed our product! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Thanks!

Arizona
1 review
0 helpful votes
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Trusting Company
February 25, 2022

I overlooked 7 days free trial and passed the date and my card was charged. When I found out, I called company and the rep names Kevin P was so professional and even issued me credit. If I need any legal matter, I will definitely go to this company.

Date of experience: February 25, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hi Karolyn,

It's wonderful to hear one of our representatives were able to help you and appreciate your review!

Colorado
2 reviews
0 helpful votes
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Billing problem quickly solved
December 4, 2017

Have always found RL very helpful.
I forgot to cancel the "free trial" deal I signed up for and didn't notice for four months. (I also didn't use the service). The nice lady at RL refunded me three of the four, which I thought was very fair -- after all, it was my fault.
Would definitely use RL again.

Date of experience: December 2, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hi William,

We're happy to know that our customer service was able to get everything sorted out with you. If you have any other questions or concerns at this time, don't hesitate to email us at customeroutreach@rocketlawyer.com.

Idaho
1 review
13 helpful votes
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This site is a scam. Period. I usually don't write reviews but it was so awful that I felt compelled. I wasted hours and hours of my time creating a legal document that I thought I would be able to send electronically for signatures and the recipients were never able to access it. Then when I tried to access it again I was locked out and have not been able to access it since. I am so upset that I wasted so much time to create a document that I cannot even use! The people at Rocket Lawyer should be absolutely ashamed of themselves.

Date of experience: October 11, 2015