Overview
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
The member of the Support Team provided exceptional service with sincere patience and judgement free answers to my questions. My items were thoroughly resolved with follow up written confirmation describing resolutions in clear detail. I was extremely satisfied with the service I received.
This place is great. I was able to make a lease for my rental property with ease. Couldn't have been any easier.
Then when I was going to cancel my premium membership the customer service representative was amazing. They did not try to hassle me or make me go up the chain of command like many other companies do, so I was really really grateful for them.
Couldn't recommend this site more
Hey Jason,
We're happy to know that our services and customer support were able to assist you with what you needed! Please email us at customeroutreach@rocketlawyer.com with any other questions or concerns at this time.
Chris went above and beyond helping me setup my LLC! I already have had experience with Rocket Lawyer on our nonprofit and knew to give them a try with this new opportunity. Chris was more helpful than any service experience I have experienced in years. I will recommend RocketLawyer!
Hi Sue,
Thanks for incorporating with us and we're glad that you've had such a great experience with one of our representatives! If you have any general questions or concerns, feel free to email us at customeroutreach@rocketlawyer.com.
Agent Tasen Willard, listened and proactively took the necessary steps to assist me with my issue. This was not a problem with a Rocket Lawyer product, but he nonetheless went out of his way by making a couple phones calls to other representatives in order to resolve my issue.
Hey Armando,
We're really glad to know that your experience with one of our representatives was such a positive one! If you have further questions or concerns at this time, don't hesitate to email us at customeroutreach@rocketlawyer.com. Thanks!
I've been using RocketLawyer for the last couple years, and their timely customer service and willingness to go the extra mile for customers is why they have such a great brand name.
Thanks for all you do!
Hello David,
We greatly appreciate you taking the time to leave us a review, thanks!
The first thing I used rocket lawyer for was to print a bill of sale for a vehicle. Your competitor required me to know all the details about the buyer in advance, which I didn't. With Rocket lawyers template, I was able to fill in my info and the vin# of my car, but leave the buyers name, address and the final sale price blank, print the form with the details to be written in by pen at time of sale.
I don't need a lot of legal forms, but will definitely use rocket lawyer again
Hello there,
We're happy to hear you've had a positive experience with our service and appreciate your review, thanks so much!
It seems nearly all of the negative reviewers didn't bother to read what I saw very clearly. Use your head - any "free" website asking for a credit card will always have some sort of automatic billing that you need to back out of after a trial period, just like your "free" HBO/Showtime Comcast/Xfinity deals; they expire, then your bill goes up because you forgot, too bad, so sad. So what I did after saving and printing my form, which I always have free access to whether I pay or not, just like they promise, I "downgrade" my subscription immediately. No fuss, no muss, no bill. Don't blame this website for nailing you later for not reading what you agreed to.
Jo Jo was so patient with me and knowledgeable about what was going on with my computer. She was so polite throughout the whole ordeal.She should a raise or a the very least a bonus with a large trophy!
Hi Steve,
We appreciate you taking the time to leave us a review and so glad to hear about your positive experience with our customer service! Have a wonderful day.
I needed a contract setup really quick fora venue rental. I knew some of the clauses I needed but needed the information to be based on our state's laws. Rocket Lawyer was. Able to provide a form quickly & I could tailor it for my business in a matter of minutes!
Hello Mimi,
Thanks for sharing your experience and we're really glad that our services were of help to you! Please feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns, we're happy to assist. Thanks again, Mimi!
My problem was identified immediately and I was very pleased and impressed when I was issued a credit for an extra account I accidentally opened. I am a huge fan of Rocket Lawyer and I use it with great success and satisfaction, avoiding exorbitant legal fees for simple documents. I understand there are times when professional legal advice is necessary and I love that my documents can be reviewed right on your website.
Hey Jacqui,
We're so glad that we could assist you with your situation and we hope you come back for any legal needs that you may have in the future! If you have questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com.
They asked me for information, and when I gave it, told me I didn't provide sufficient information. No indication of what information was missing.
I asked them to schedule a call for me, and they didn't reply back.
Waiting, a week later. I've replied again, no answer yet.
Let's see if they can get it together, but based on first impressions, I'm looking elsewhere for legal services.
Hi Shain,
We're so sorry to hear about this matter! Please respond to our PM so we can get some account information to locate your account.
Had no problems in getting the doc completed I needed and was also able to edit and update a couple days later when some data change. Thanks for the great work. Was easy to canx the trial period subscription as well.
Hi there Richard,
Thanks so much for your review, we greatly appreciate it! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks again!
Great, able to make my own legal document. And since that I work with a Legal Assistant she give me some input also. We have some few clients requesting for us to prepare Living Trust and other Estate documents and that after I type details our Lawyer will examine any verbiage and approve.
Hey Felipa,
We're so glad that you've had such a positive experience with our service and appreciate your review!
The living trust software worked well for me. However, the will software was not so good. It didn't have anywhere for you to list your assets and their disposition. The lawyer advice was also not great. I asked a question, and got back a cryptic answer, as if they wanted you to pay to get a better answer.
Hi Karen,
Thanks for taking the time to leave us a review, but we're so sorry to hear about your experience with our Attorney Services. We have reached out to you via private message on SiteJabber in hopes of resolving this matter with you. Again, we apologize for this and hope that we can improve your experience.
Because of my original review on this site, and because I responded when Rocket Lawyer reached out again, my son was given a full refund for all the monthly charges that we considered to be in error. Honestly, I was doubtful when they told me they were trying to improve their Customer Service, but they came through and kept me informed at every step during the refund process. My now 5 stars is for the Customer Service.
Hey Sheri,
Thanks so much for your updated review, we sincerely appreciate it! We're glad that everything has worked out. If you or your son need anything else, feel free to email us at customeroutreach@rocketlawyer.com. Thanks again, Sheri!
I left a review yesterday, received a response, followed instructions and called in as requested. An RL rep was going to see if they could rectify the matter. They couldn't do any sort of a refund because the charges in question were over a year old and their system wouldn't "let" them. Really? Rocket Lawyer doesn't have the means or technology to issue a credit to a credit card or write a refund check at any time? They did offer me a free membership - NO THANKS! But to anyone reading this - CALL IN QUICKLY IF YOU GET CHARGED ON YOUR CARD IN ERROR AFTER THINKING YOU'D CANCELED YOUR MEMBERSHIP. They didn't argue the fact that their emails and billing processes were misleading. I simply couldn't get a refund because the charges were so old. Stay away if you haven't done any business with them yet, and if you have, I feel your frustration.
Once I understood how to use and the edit the templates provided, I realized it was an excellent service. Also, I called and got to speak to a person. I was surprised their customer service was available at 6 pm ET on a Friday and was so good. The Tech was excellent and patient. I am thankful for such a service. I will certainly tell others about the availability of this service. Thank you.
Hey Pansy,
Thank you for your review, we are happy that you're happy!
This is not free and they ended up charging my social security 39.99 a month without my permission i cannot get the money back because they say there is not fraud... i did not sign up for a monthly fee, trust me! I was caring for my dying mother and wanted to read a document. I put my card info in even though it said free: i had to cancel my card to get the payments to stop. I called about one charge and found monthly! $120.00 to read a power of attorney document. I could not leave my mother accept when a nurse came in. Horrid way to treat people. Now they are being bought by Google i guess. My word. Computer scamming must be big business. I live on a fixed income and this was a hit for me. Notice they have no contact information. I plan on being more careful. I only use amazon.
I really appreciate the service they offer. I needed a professional month to month lease & it was simple & an easy process they did all the work...all I had to do was forward, sign & print if need be. All my documents is saved in a safe place...When I needed help the right rep steered me in the right direction. They will be taking care of all my business needs.Thank You!
Hello Kyena,
We're so glad that your experience with our service was a positive one and appreciate your review! Have a great day.
Selected a trust be setup for my wife and I. The site was a little confusing at first since there was no indication of what price I would pay for the trust or how to change the type of trust. I emailed customer service and they resolved the issue by providing me a template for a joint trust for free so that I can redo the trust correctly. Satisfied with their response.
Hey CM,
We appreciate your review, we greatly appreciate it! We're so sorry that there was some confusion, but glad that it was resolved by our customer service team! Please don't hesitate to email us at customeroutreach@rocketlaywer.com with any questions or concerns, thanks!
I was sitting in a bank, 3 minutes before they were closing frantically trying to open up a business account and could not find my EIN number in my rocket lawyer account. A call to rocketlawyer and quick transfer to the incorporating people got me an email with the document in like 30 seconds. It was awesome. I felt super taken care of!
Hey Shafiq,
We're so glad that you've had such a wonderful experience with our customer service and that they were able to take care of you in such a timely matter! If you have general questions or concerns, please email us at customeroutreach@rocketlawyer.com.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Delphine,
We're so glad that you've enjoyed our customer service and appreciate your review!