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Rocket Lawyer

Overview

Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.

This summary is generated by AI, based on text from customer reviews

service
91
value
83
quality
80
+1
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How would you rate Rocket Lawyer?
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Missouri
1 review
0 helpful votes
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A + for usability and number of legal forms!
February 7, 2024

Vey good menus for seeing what other legal contracts/forms were available - quite a few!
I'm a former Computer graphical user interface creator and used to create screens that "made sense" and were easy to use. These were spot on in both categories In my opinion!

I needed a lease for 2 tenants and I felt like this application's website was very thorough and walked me through it in just a few minutes time - easy to use.

Date of experience: February 7, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hi Stephanie,

It's wonderful to hear you've had a positive experience with our service and appreciate your review!

Arizona
1 review
0 helpful votes
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Great Service
March 31, 2021

Used for the first time Rocket Lawyer, very easy to navigate, big selection of legal documents, and best part of it is that you can try out without spending a dollar. Thank you Rocket Lawyer for such a great service!

Date of experience: March 31, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi Brenda,

It's wonderful to hear that you've had a positive experience using our service and greatly appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns at this time, thank you!

Virginia
1 review
16 helpful votes
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I will never use this service again, I lost nearly 600$ hundred dollars; I actually spent less money by searching the internet for my own attorney. And another $400 on the attorney. $1000 for what could have cost me $400.

Date of experience: August 20, 2014
Oregon
1 review
0 helpful votes
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Equipment Lease
May 30, 2021

I needed a quick equipment lease and found this step-by-step process so easy. Had a little trouble when trying to print it, but called the tech support and a young man tried a couple of different ways to help me get it to print and finally I was able to do a download and print it. He walked me through the steps very politely. The young man was very helpful, patient and kind. I would use Rocket Lawyer again if the need arises.

Date of experience: May 30, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello Terre,

We appreciate your review and so glad that you've enjoyed our service! If you have any questions or concerns, please email us at customeroutreach@rocketlawyer.com.

Florida
1 review
0 helpful votes
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Was able to quickly identify the needed document and assemble it using Rocket Lawyer's document assembly program which is excellent. Total time was minutes. Price was very reasonable. Output was professional, editable, and allowed me to do my job efficiently.

Date of experience: October 31, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hey Curt,

We really appreciate you taking the time to leave us a review and we're glad that you've enjoyed our online document creation! If you need anything else at this time, just email us at customeroutreach@rocketlawyer.com.

New York
1 review
0 helpful votes
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Very helpful
August 11, 2024

Quick and easy. Succinct and direct. Friendly service. He offered an alternative account which I will subscribe to at a later date.

Date of experience: August 1, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hi Rajohn,

We sincerely appreciate you taking the time to leave us a review and so glad to hear that you've had a positive experience with us! Take care.

Georgia
1 review
0 helpful votes
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Easy. Affordable. Convenient.
April 11, 2018

As a start-up Agency it is cost prohibitive to have a full time attorney drafting agreements. The Rocket Lawyer step by step process to structure our needed agreement was flawless and the ability to digitally sign was an added bonus.

Date of experience: April 10, 2018
Rocket L. Rocket Lawyer Rep
over a year old

Hi Jason,

Thanks for sharing your experience, and we're so glad that you've enjoyed our online document creation! If you have any questions or concerns for us at this time, just send an email to customeroutreach@rocketlawyer.com.

New York
1 review
1 helpful vote
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Seems to be very Useful!
June 14, 2019

So far so good! Used it for a specific need and it allowed me to inexpensively try out their trial period and produce appropriate paperwork. Worked as advertised and was easy enough to cancel as they suggested. Would Use again

Date of experience: June 13, 2019
Velma A. Rocket Lawyer Rep
over a year old

Hello DE,

Thanks so much for your review, we're so glad that you've enjoyed our product and customer service! If you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com for assistance. Thanks again!

Australia
1 review
0 helpful votes
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Fantastic!
October 21, 2019

I was helping a sibling and have no knowledge or experience of US agreement law. Your website have been a huge help! Its convenient, easy to use and the free trial allows me to have a go first. Thank YOu!

Date of experience: October 18, 2019
Velma A. Rocket Lawyer Rep
over a year old

Hello Sophie,

Thanks so much for taking the time to leave us a review, it's sincerely appreciated! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a wonderful rest of your week!

Washington
1 review
0 helpful votes
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Will easy
October 24, 2019

No problem at all. Very easy to follow. Gave me the results I needed. Have been wanting to get wills done for quite awhile. Finally through Rocket Lawyer free trial it was possible. I am very thankful to Rocket Lawyer.

Date of experience: October 24, 2019
Velma A. Rocket Lawyer Rep
over a year old

Hello Mary,

Thanks for taking the time to share your review and we're so glad that our services were able to help you get your estate planning documents! If you have any questions or concerns, please email us at customeroutreach@rocketlawyer.com. Thanks again, Mary!

Ohio
1 review
0 helpful votes
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First Experience Was Good
September 7, 2023

This was the first time I'd used Rocket Lawyer. When I had questions, I was able to speak to a rep on the second attempt. He easily answered my questions. Additional interaction following that occurrence was equally pleasant and helpful.

Date of experience: September 7, 2023
Rocket L. Rocket Lawyer Rep
over a year old

Hello David,

We're so glad that you've had a positive experience with us and appreciate your review!

South Carolina
2 reviews
0 helpful votes
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Air Tight!
February 24, 2019

My brother uses Rocket Lawyer for all of his rental leases in SC. When I needed a lease of my own, he recommended you and it was really easy to use and I managed to add some of the things important to me on to the lease. I also liked how you all had the various documents from different states. Thanks!

Date of experience: February 22, 2019
Rocket L. Rocket Lawyer Rep
over a year old

Hi Andrea,

We are so glad that your brother suggested you to try out our services and you enjoyed it! Please feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns, we're happy to assist! Thanks :)

New Jersey
1 review
0 helpful votes
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Automobile bill of sale
March 6, 2023

The free document was very complete and easy to fill out. What was not explained was that they were going to charge $1.00 in order to verify I was a real client with a valid credit card. I called to ask about it, which is how I found out, and was told it would be immediately credited back to my account.

Date of experience: March 6, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hello Barbara,

Thank you for your review, we're happy that your matter was resolved to your satisfaction. Have a great day.

Texas
1 review
0 helpful votes
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Good experience
August 30, 2021

I was looking for a reputable website to create a prenup agreement. After reading reviews, I decided to try Rocket Lawyer. The process was easy and offered guidance along the way. I had a little big of challenge in trying to downgrade my membership, but I called the next business day and received excellent customer service and assurance that no additional billing would occur. I would definitely use them again.

Date of experience: August 30, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi Elizabeth,

We're pleased to hear you've enjoyed our service and appreciate your review. Please let us know if there's anything further we can do to assist by emailing us at customeroutreach@rocketlawyer.com. Thanks!

New Hampshire
1 review
0 helpful votes
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Experince with Rocket Lawyer
February 17, 2022

I had a very positive experience using the Rocket Lawyer website to process a draft document. Jacob Brown was very helpful in resolving technical problems I was experiencing and stayed online while I completed my document. Jacob demonstrated a high level of customer service and provided it in a friendly professional manner. I will continue to use Rocket Lawyer for future legal documents

Date of experience: February 17, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hello John,

Thanks so much for taking the time to leave us a review, we're happy that you're happy!

Virginia
1 review
0 helpful votes
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Excellent Customer Service
March 9, 2023

Contacted Customer Service today, 3/9/23, and Linda handled my request quickly and courteously. Shared details about the ability to access existing documents after cancelling service, etc. Superior Service. May need this service again, and would not hesitate to contact them again, if needed.

Date of experience: March 9, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hello Dianne,

Thank you for your review, we are happy that you're happy!

California
1 review
0 helpful votes
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My my experience with your technical people has been excellent I spoke with a lady named Danielle speaking with me clear you do not find that courtesy anymore she took her time with me don't change a thing you guys are great thanks

Date of experience: March 10, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hi Nick,

Thank you so much for your review, we're happy to hear one of our customer service representatives could assist you with your matter! Have a wonderful day.

Virginia
1 review
9 helpful votes
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Beware the 7 day free trial is a scam to automatically charge your credit card. I was automatically charged $39.95 and when I asked for a refund the company refereed to the terms and agreement (small print). Very disappointed because the site is easy and user friendly and if I needed the service in the future I would of paid but the way they scam you out of a monthly fee is deceiving and not necessary for a reputable company.

Date of experience: November 10, 2014
Idaho
1 review
0 helpful votes
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Tucker was awesome to work with
March 10, 2023

I had an issue with billing and Tucker was able to help right away! I'm always worried calling in to a company for things like this but right off the bat he made me feel like he was on my side and that his priority was to help. He was able to identify the issue immediately and was a huge help. This interaction has made me extremely confident in continuing to use Rocket Lawyer.

Date of experience: March 10, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hey Ben,

Thanks so much for your review, we're happy to hear you've enjoyed your experience!

Delaware
1 review
0 helpful votes
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Excellent customer service
February 12, 2024

I had the pleasure of speaking with Grace this evening. She has excellent customer service skills! Grace was very pleasant and helpful with my questions. She took her time and never once acted as though I was 'bothering' her. She was on the phone with me until all my questions were answered.
Grace is a true asset to your organization!

Date of experience: February 12, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hi Joan,

Thanks for taking the time to leave us a review, we greatly appreciate it!