Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Vey good menus for seeing what other legal contracts/forms were available - quite a few!
I'm a former Computer graphical user interface creator and used to create screens that "made sense" and were easy to use. These were spot on in both categories In my opinion!
I needed a lease for 2 tenants and I felt like this application's website was very thorough and walked me through it in just a few minutes time - easy to use.
Used for the first time Rocket Lawyer, very easy to navigate, big selection of legal documents, and best part of it is that you can try out without spending a dollar. Thank you Rocket Lawyer for such a great service!
Hi Brenda,
It's wonderful to hear that you've had a positive experience using our service and greatly appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns at this time, thank you!
I will never use this service again, I lost nearly 600$ hundred dollars; I actually spent less money by searching the internet for my own attorney. And another $400 on the attorney. $1000 for what could have cost me $400.
I needed a quick equipment lease and found this step-by-step process so easy. Had a little trouble when trying to print it, but called the tech support and a young man tried a couple of different ways to help me get it to print and finally I was able to do a download and print it. He walked me through the steps very politely. The young man was very helpful, patient and kind. I would use Rocket Lawyer again if the need arises.
Hello Terre,
We appreciate your review and so glad that you've enjoyed our service! If you have any questions or concerns, please email us at customeroutreach@rocketlawyer.com.
Was able to quickly identify the needed document and assemble it using Rocket Lawyer's document assembly program which is excellent. Total time was minutes. Price was very reasonable. Output was professional, editable, and allowed me to do my job efficiently.
Hey Curt,
We really appreciate you taking the time to leave us a review and we're glad that you've enjoyed our online document creation! If you need anything else at this time, just email us at customeroutreach@rocketlawyer.com.
Quick and easy. Succinct and direct. Friendly service. He offered an alternative account which I will subscribe to at a later date.
Hi Rajohn,
We sincerely appreciate you taking the time to leave us a review and so glad to hear that you've had a positive experience with us! Take care.
As a start-up Agency it is cost prohibitive to have a full time attorney drafting agreements. The Rocket Lawyer step by step process to structure our needed agreement was flawless and the ability to digitally sign was an added bonus.
Hi Jason,
Thanks for sharing your experience, and we're so glad that you've enjoyed our online document creation! If you have any questions or concerns for us at this time, just send an email to customeroutreach@rocketlawyer.com.
So far so good! Used it for a specific need and it allowed me to inexpensively try out their trial period and produce appropriate paperwork. Worked as advertised and was easy enough to cancel as they suggested. Would Use again
Hello DE,
Thanks so much for your review, we're so glad that you've enjoyed our product and customer service! If you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com for assistance. Thanks again!
I was helping a sibling and have no knowledge or experience of US agreement law. Your website have been a huge help! Its convenient, easy to use and the free trial allows me to have a go first. Thank YOu!
Hello Sophie,
Thanks so much for taking the time to leave us a review, it's sincerely appreciated! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a wonderful rest of your week!
No problem at all. Very easy to follow. Gave me the results I needed. Have been wanting to get wills done for quite awhile. Finally through Rocket Lawyer free trial it was possible. I am very thankful to Rocket Lawyer.
Hello Mary,
Thanks for taking the time to share your review and we're so glad that our services were able to help you get your estate planning documents! If you have any questions or concerns, please email us at customeroutreach@rocketlawyer.com. Thanks again, Mary!
This was the first time I'd used Rocket Lawyer. When I had questions, I was able to speak to a rep on the second attempt. He easily answered my questions. Additional interaction following that occurrence was equally pleasant and helpful.
Hello David,
We're so glad that you've had a positive experience with us and appreciate your review!
My brother uses Rocket Lawyer for all of his rental leases in SC. When I needed a lease of my own, he recommended you and it was really easy to use and I managed to add some of the things important to me on to the lease. I also liked how you all had the various documents from different states. Thanks!
Hi Andrea,
We are so glad that your brother suggested you to try out our services and you enjoyed it! Please feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns, we're happy to assist! Thanks :)
The free document was very complete and easy to fill out. What was not explained was that they were going to charge $1.00 in order to verify I was a real client with a valid credit card. I called to ask about it, which is how I found out, and was told it would be immediately credited back to my account.
Hello Barbara,
Thank you for your review, we're happy that your matter was resolved to your satisfaction. Have a great day.
I was looking for a reputable website to create a prenup agreement. After reading reviews, I decided to try Rocket Lawyer. The process was easy and offered guidance along the way. I had a little big of challenge in trying to downgrade my membership, but I called the next business day and received excellent customer service and assurance that no additional billing would occur. I would definitely use them again.
Hi Elizabeth,
We're pleased to hear you've enjoyed our service and appreciate your review. Please let us know if there's anything further we can do to assist by emailing us at customeroutreach@rocketlawyer.com. Thanks!
I had a very positive experience using the Rocket Lawyer website to process a draft document. Jacob Brown was very helpful in resolving technical problems I was experiencing and stayed online while I completed my document. Jacob demonstrated a high level of customer service and provided it in a friendly professional manner. I will continue to use Rocket Lawyer for future legal documents
Hello John,
Thanks so much for taking the time to leave us a review, we're happy that you're happy!
Contacted Customer Service today, 3/9/23, and Linda handled my request quickly and courteously. Shared details about the ability to access existing documents after cancelling service, etc. Superior Service. May need this service again, and would not hesitate to contact them again, if needed.
Hello Dianne,
Thank you for your review, we are happy that you're happy!
My my experience with your technical people has been excellent I spoke with a lady named Danielle speaking with me clear you do not find that courtesy anymore she took her time with me don't change a thing you guys are great thanks
Hi Nick,
Thank you so much for your review, we're happy to hear one of our customer service representatives could assist you with your matter! Have a wonderful day.
Beware the 7 day free trial is a scam to automatically charge your credit card. I was automatically charged $39.95 and when I asked for a refund the company refereed to the terms and agreement (small print). Very disappointed because the site is easy and user friendly and if I needed the service in the future I would of paid but the way they scam you out of a monthly fee is deceiving and not necessary for a reputable company.
I had an issue with billing and Tucker was able to help right away! I'm always worried calling in to a company for things like this but right off the bat he made me feel like he was on my side and that his priority was to help. He was able to identify the issue immediately and was a huge help. This interaction has made me extremely confident in continuing to use Rocket Lawyer.
Hey Ben,
Thanks so much for your review, we're happy to hear you've enjoyed your experience!
I had the pleasure of speaking with Grace this evening. She has excellent customer service skills! Grace was very pleasant and helpful with my questions. She took her time and never once acted as though I was 'bothering' her. She was on the phone with me until all my questions were answered.
Grace is a true asset to your organization!
Hi Joan,
Thanks for taking the time to leave us a review, we greatly appreciate it!
Answer: Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Answer: Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Answer: Hello Erma, We are more than happy to help you out with downgrading your membership. Please email customeroutreach@rocketlawyer.com or you can give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Robert, Thanks for your question. We do offer legal assistance/legal advice in our memberships. To find out more, please got to www.rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Brit, Thanks for your question. We are a legitimate business; our 7-day free trial does require credit/debit card information, but so long as it's downgraded (cancelled) within the 7 days, there is no billing whatsoever. If it isn't downgraded within that timeframe, then it will convert into the Premium Monthly Plan. You can downgrade your membership online, by phone, chat, or email. Please let us know if you have further questions or concerns.
Answer: Hello Randall, Please email us at customeroutreach@rocketlawyer.com explaining your billing situation and be sure to include the email address that you've signed up with. The Free Trial is free for 7 days, if it's not cancelled within that time frame then it does convert into the Premium Monthly Plan, which is explained at the time of sign up. We hope to hear from you soon.
Answer: Hello Patrick, We're glad to look into this to make sure your membership was downgraded (cancelled). Please send an email to customeroutreach@rocketlawyer.com including the email address that you've used to sign up with so we can take a look at your account.
Answer: Hi there Maria, Thanks for your question, but unfortunately this is not something that we can answer for you and we greatly apologize for that! You would need to get this answered by an attorney. If you're in a membership with us, you can ask a legal question in the "Ask a Lawyer" tab that we have when you're logged in to your account. If you need assistance locating it or if you'd like help with signing up for a membership, please call us at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hello Norma, We appreciate your question! Unfortunately I myself am not an attorney, so I am unable to answer your question as to how difficult it will be to file for a divorce on your own. At Rocket Lawyer, we do provide a Divorce Settlement Agreement and a Divorce Worksheet, which can help with this process, but it will not be the only documentation you will need. You may need to obtain documents from your local county clerk's office, I'd recommend giving them a call or visiting them in person. If you're in a membership with Rocket Lawyer, you're more than welcome to get a consultation set up with an attorney to discuss your situation at no extra cost. If you aren't in a membership and would like to find out more about what we have to offer, please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Hi Stephanie,
It's wonderful to hear you've had a positive experience with our service and appreciate your review!