Rocket Lawyer

Naomi handled my account cancellation (during my free trial membership) with clear communication and immediate email confirmation with much poise and professionalism. Base on this experience, I may try RocketLawyer again in the future, although the legal advice I got was not useful.

I used RocketLawyer to create a document which was a great experience. I thought I had cancelled or downgraded the service and found that my account was charged. I called and within minutes Grace was able to stop future payments and refund the most recent charge. When I used the service it was exactly what I needed and the follow-up customer service was even better! Thanks RocketLawyer!

I was disappointed in the lack of help by using email or online assistance to answer a questions about being unable to edit the document.

As it turned out I did not need the document. So cancelled the subscription. Grace was very efficient, in completing the transaction and pleasant to speak with.

In less than 5 mins my account was cancelled and a prorated refund was given. 21st Century customer service everywhere should look to you guys as the example on how to treat customers.

Thank you!
I will use you again and recommend to anyone!
Lee Ann Urban

Customer service and technical support was exceptional.

I could not believe how friendly and helpful that Brittney was during the call. In my past experiences with customer service I have never had a good one but so glad to finally get some speedy and precise help with my problems. Keep up the good work

Naomi was great. First of all you have customer service "Phone" lines opened on Saturday morning which is amazing. Then the wait time was less than a minute. Naomi understood my issue and resolved it. I didn't spend a lot of time explaining Naomi. Over all A+ to Naomi and A+ to whoever leads your customer service. I will be back.

So easy to use! Served my purposes right away! I will go back if I need further assistance! I needed to complete a legal document right away! Within less than an hour, I had everything I needed and was able to save my copy for future printing or editing! Thanks Rocket Lawyer!

I have found so many thing to assist my family since we are a blended family per say. To assist in legal matters to protect us all. In some form or way and also to assist us to get our business going as well. Thank you for all the assistance wonderful site!

Kevin Phelps answered my inquiry concerning a monthly recurrent charge from RocketLawyer, I recently noticed on my SWA Chase Bank Visa card. Mr. Phelps was able to resolve the issue quickly and efficiently and sent me an email elucidating the adjustments. Mr. Phelps is the type of employee every employer hopes to find and hire. Thank you!

Grace was very helpful and cheerful on the phone when she was giving me answers to my questions about membership.

I had a great experience. I got the document I needed to sell my car. It was quick and painless to use! Then I wanted to make sure my sale went thru and I forgot to cancel my subscription. Then I noticed the monthly charge and called in. They pleasantly corrected my account and offered me a very reasonable alternative product. Great job Rocket Lawyer. I know many other businesses that can learn from you!

Kristina was courteous and offered a promotion that she thought might be useful for me. She understood my need was not great enough to warrant paying the 39.95 monthly fee. I will definitely be back at some point as your service is easy to navigate and has what I need.

I compared several sites' outputs and RL included more specific statements in potential squatter situations. The contract also contained a renter inspection list that is helpful for those renting furnished places.

Filling in the blanks was easy. The only trouble I had was using the text editing feature. When I cut out a paragraph the line spacing was doubled (6pages to 11pages) and was unable to undo the changes through the document. Then I recreated using the auto feature and eliminated spouse as the agent which removed two unwanted paragraphs.