Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
To sell a piece of property, the purchaser wanted to see our corporate bylaws, something not required in our state in 1982 when our corporation was established. The corporation is more like a partnership between brothers. Rocket Lawyer had what we needed. Thanks much for the help.
I needed two different agreement types in short order and Rocket Lawyer had exactly what I needed for a very reasonable price. Finding, customizing and downloading the agreements took only minutes. Definitely coming back.
Hey Debra,
We really appreciate your review and delighted to know that you've enjoyed our service! If you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com for assistance. Thanks!
Ediana was polite, super helpful and really impressed me with her professionalism and friendliness. In a world where customer service seems to be struggling, Ediana and Rocket Lawyer are doing it correctly. Thank you!
Hi Angie,
Thanks so much for your review, we're really glad that our service has been able to assist you! Please take care.
I obtained a power of attorney document from this provider, and although the document was sufficient for a temporary POA, it does not include the language necessary from different courts and/or states. The document would be more legitimate and recognized by parties and/or organizations requesting such information.
Hi Anita,
We're so sorry to hear about this situation and would like to get a bit more background on your matter. Please reach out to customeroutreach@rocketlawyer.com with further details on why this document did not work specifically. This feedback is important for us to pass along! We hope to hear from you.
My son in law is passing away, stage 4 lung cancer. Like so many, they didn't have durable POAs or end of life directives. When searching the internet for forms I could use Rocket Lawyer came up, a name I recognized, so I went to their site. Forms were easy to follow with questionnaire guiding through the process. The forms were then printed with the results taken from the questionnaire.
I was under the free trial option and not needing legal forms in the future decided to cancel my account. The RL administrator, Chris, was very kind, sympathetic to our situation and handled our cancellation with easy. Thank you all.
Hey Lawrence,
We're very sorry to hear about your loss, but really glad that our services were able to help make things easier. Please let us know if you need anything by emailing us at customeroutreach@rocketlawyer.com. Take care.
I had the unfortunate experience of having my entire purse and wallet stolen from car last Monday. It rendered me without credit cards for almost two weeks now, but last week I had an urgent need to use Rocket Lawyer and thought I could sign up some other way to renew a membership but could not. I decided to call customer service and had the fortune to have Kim be the agent that handle me and my call. Without thinking twice she knew how to resolve this and did so while being super kind to me. I am a small film production company business, and rely on many apps and websites to help run my business. Literally cried after the call because of that small act of kindness and now a forever fan and soon to be full time member! (Hahah have to wait for bank card and credit cards to come in first!) Thank you for hiring Kim. She is a gem!
Hello Sabrina!
We're so glad to hear about your positive customer service experience and appreciate your review! Thanks so much.
Used this site to create some personal documents. It was reasonably quick and easy to use the templates. All I had to do is print and get them notarized.
I ended up upgrading because you can only make 3 documents in the trial period. The 39.99 however was a much better price than if I had gone to an attorney.
I did have a question which I called customer service about and they were helpful to get me to the correct place and explained the situation thoroughly.
Overall, I'm truly pleased with the site.
Hey Jan,
We're delighted to hear you've had a positive experience with our service overall and appreciate you taking the time to share your feedback. Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Have a great day!
When I called to cancel my Rocket Lawyer account, Justina offered an alternative plan that was less expensive and perfect for what I might need. She made the change effective immediately, resulting in a much appreciated refund. That was a "win, win" with a caring and professional agent!
Hey Carolyn,
We greatly appreciate your review, thanks so much! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a wonderful day!
I did the free trial, called to downgrade, they answered right away. I was expecting to be transferred to a machine as all other companies are now doing. To my surprise an actual person answered and did not have to wait long. She was very knowledgeable, friendly, did not take her long to find my account. I would defiantly recommend this company.
Hey Ofelia,
It's awesome to hear about your positive customer experience and appreciate your review! Have a great day.
Reply was swift, but, too much legal language for a simple easement for a private sewer line across the neighbors. Did not provide a good template for Minnesota, both husband and wife must sign. The Neighbor can grant a simple easement to remove title encumbrances from both properties. I have to seek counsel in Minnesota.
Hello John,
We're very sorry that you've had this kind of experience with one of our documents. If there is anything that we can do to assist you with this matter at this time, please email us at customeroutreach@rocketlawyer.com.
Shortly after visiting RocketLawyer website and setting up a profile, my yahoo email account was compromised. I would advise anyone needing online legal documents to go in a different direction. I highly suggest you do not create a profile.
I received help from a simply wonderful person. She was patient, informative and lively. I so enjoyed talking to her and having her talk me through the process. I only wish there were more people like her.
Hello Ann,
Thank you so much for your review, we're really glad that your experience with our customer service was a positive one! Take care.
I used Rocket Lawyer to file my LLC paperwork and as a registered agent. So far everything has met my expectations. I had a couple questions and they were prompt and personal in responding, which was great.
Hi Leigh,
Thanks for sharing your feedback, it's greatly appreciated! If you have any questions or concerns, please feel free to email us at customeroutreach@rocketlawyer.com for assistance. Thanks again!
I called to cancel my service and a very nice young lady provided me with another service option. She was extremely helpful, pleasant and reassuring. Perfect call for me at the end of my Customer Service workday.
Hey Kimberly,
Thanks for your review, we greatly appreciate it! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Thanks again!
Easy template, and awesome experience. We needed a quick Non-Disclosure Agreement for reviewing writings, and found Rocket Lawyer online. Found your competition first, but, did not care for their sign-up process. Thank you for your trial option!
Hi Jarita,
So glad that you've had a positive experience with our service and we appreciate your review! Feel free to email us at customeroutreach@rocketlawyer.com with questions or concerns. Thanks!
The Rocket Lawyer website provides an outstanding service for those of us in need of legal forms which can be created at home. The customer service is responsive and pro-active. Great experience overall! Thank you Rocket Lawyer!
Hey Lorie,
Thanks so much for your review, we're so glad that you've had such a positive experience using our service! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Have a great day!
I wanted to take a moment to express my gratitude for the exceptional service provided by Kim. Her warmth and welcoming demeanor truly made my experience with Rocket Lawyer a positive one.
Kim's assistance was invaluable, and she consistently ensured that my needs were met promptly and effectively. Her dedication to customer satisfaction is commendable and greatly appreciated.
Thank you once again for the outstanding support, and please extend my appreciation to Kim for her exceptional service.
Hello there,
Thanks so much for your review, we're so glad to hear about your positive experience with our customer service! Take care.
I signed up for a 7 day trial to make a document. It was helpful, but not needed. I didn't see an automatic renewal on the site so thought I would get a notice before an additional charge. I received the charge today so I called right away. Karen was polite and courteous! She cancelled the account and issued the refund without any pushback. THANK YOU! I don't foresee needing this in the future, but if I do I will be back. I will also point my friends to it.
Hello Grace,
We appreciate your review and glad you've had a positive experience! Take care.
This was the best & economically sound source for obtaining legal documents without having to go through an attorney which has all the tools & consultation of an attorney at a fraction of the cost. All I needed was a Quit Claim Deed to settle some property & it was so easy to download, following good instructions and executing the legal document myself successfully.
Hey John,
We're pleased to know that you've enjoyed our product and we appreciate your review. If you have questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Thanks!
Second time I needed a quick Affidavit and Rocket Lawyer website
Is extremely easy to use. The form they provide is simple to fill out
And very clear for immediate signatures. I can access the website, process the information and get it notarized outside in less than
An hour. I really appreciate Rocket Lawyers website. Beside, the
Speedy document creation, it costs less than $20. Unbelievably, outstanding resource. Also, call-in to them is fast with knowledgeable people answering the phones on a timely basis.
Hey Renee,
We appreciate your review and we're really glad to hear that our services have benefited you! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!
Answer: Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Answer: Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Answer: Hello Erma, We are more than happy to help you out with downgrading your membership. Please email customeroutreach@rocketlawyer.com or you can give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Robert, Thanks for your question. We do offer legal assistance/legal advice in our memberships. To find out more, please got to www.rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Brit, Thanks for your question. We are a legitimate business; our 7-day free trial does require credit/debit card information, but so long as it's downgraded (cancelled) within the 7 days, there is no billing whatsoever. If it isn't downgraded within that timeframe, then it will convert into the Premium Monthly Plan. You can downgrade your membership online, by phone, chat, or email. Please let us know if you have further questions or concerns.
Answer: Hello Randall, Please email us at customeroutreach@rocketlawyer.com explaining your billing situation and be sure to include the email address that you've signed up with. The Free Trial is free for 7 days, if it's not cancelled within that time frame then it does convert into the Premium Monthly Plan, which is explained at the time of sign up. We hope to hear from you soon.
Answer: Hello Patrick, We're glad to look into this to make sure your membership was downgraded (cancelled). Please send an email to customeroutreach@rocketlawyer.com including the email address that you've used to sign up with so we can take a look at your account.
Answer: Hi there Maria, Thanks for your question, but unfortunately this is not something that we can answer for you and we greatly apologize for that! You would need to get this answered by an attorney. If you're in a membership with us, you can ask a legal question in the "Ask a Lawyer" tab that we have when you're logged in to your account. If you need assistance locating it or if you'd like help with signing up for a membership, please call us at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hello Norma, We appreciate your question! Unfortunately I myself am not an attorney, so I am unable to answer your question as to how difficult it will be to file for a divorce on your own. At Rocket Lawyer, we do provide a Divorce Settlement Agreement and a Divorce Worksheet, which can help with this process, but it will not be the only documentation you will need. You may need to obtain documents from your local county clerk's office, I'd recommend giving them a call or visiting them in person. If you're in a membership with Rocket Lawyer, you're more than welcome to get a consultation set up with an attorney to discuss your situation at no extra cost. If you aren't in a membership and would like to find out more about what we have to offer, please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Hey Bob,
It's wonderful to hear that our service was able to assist you and we appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Take care!