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Rocket Lawyer

Overview

Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.

This summary is generated by AI, based on text from customer reviews

service
91
value
83
quality
80
+1
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Georgia
1 review
0 helpful votes
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Needed Bylaws in a Hurry
December 24, 2020

To sell a piece of property, the purchaser wanted to see our corporate bylaws, something not required in our state in 1982 when our corporation was established. The corporation is more like a partnership between brothers. Rocket Lawyer had what we needed. Thanks much for the help.

Date of experience: December 24, 2020
Velma A. Rocket Lawyer Rep
over a year old

Hey Bob,

It's wonderful to hear that our service was able to assist you and we appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Take care!

Nevada
1 review
0 helpful votes
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Easy, quick and reasonably priced
April 12, 2019

I needed two different agreement types in short order and Rocket Lawyer had exactly what I needed for a very reasonable price. Finding, customizing and downloading the agreements took only minutes. Definitely coming back.

Date of experience: April 11, 2019
Rocket L. Rocket Lawyer Rep
over a year old

Hey Debra,

We really appreciate your review and delighted to know that you've enjoyed our service! If you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com for assistance. Thanks!

Idaho
1 review
0 helpful votes
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Great Customer Service
March 11, 2023

Ediana was polite, super helpful and really impressed me with her professionalism and friendliness. In a world where customer service seems to be struggling, Ediana and Rocket Lawyer are doing it correctly. Thank you!

Date of experience: March 11, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hi Angie,

Thanks so much for your review, we're really glad that our service has been able to assist you! Please take care.

Georgia
1 review
0 helpful votes
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Power of Attorney
November 16, 2022

I obtained a power of attorney document from this provider, and although the document was sufficient for a temporary POA, it does not include the language necessary from different courts and/or states. The document would be more legitimate and recognized by parties and/or organizations requesting such information.

Date of experience: October 17, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hi Anita,

We're so sorry to hear about this situation and would like to get a bit more background on your matter. Please reach out to customeroutreach@rocketlawyer.com with further details on why this document did not work specifically. This feedback is important for us to pass along! We hope to hear from you.

Washington
1 review
0 helpful votes
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End of life documents for son in law
July 16, 2021

My son in law is passing away, stage 4 lung cancer. Like so many, they didn't have durable POAs or end of life directives. When searching the internet for forms I could use Rocket Lawyer came up, a name I recognized, so I went to their site. Forms were easy to follow with questionnaire guiding through the process. The forms were then printed with the results taken from the questionnaire.
I was under the free trial option and not needing legal forms in the future decided to cancel my account. The RL administrator, Chris, was very kind, sympathetic to our situation and handled our cancellation with easy. Thank you all.

Date of experience: July 16, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hey Lawrence,

We're very sorry to hear about your loss, but really glad that our services were able to help make things easier. Please let us know if you need anything by emailing us at customeroutreach@rocketlawyer.com. Take care.

California
1 review
0 helpful votes
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Give Kim a raise!
February 1, 2024

I had the unfortunate experience of having my entire purse and wallet stolen from car last Monday. It rendered me without credit cards for almost two weeks now, but last week I had an urgent need to use Rocket Lawyer and thought I could sign up some other way to renew a membership but could not. I decided to call customer service and had the fortune to have Kim be the agent that handle me and my call. Without thinking twice she knew how to resolve this and did so while being super kind to me. I am a small film production company business, and rely on many apps and websites to help run my business. Literally cried after the call because of that small act of kindness and now a forever fan and soon to be full time member! (Hahah have to wait for bank card and credit cards to come in first!) Thank you for hiring Kim. She is a gem!

Date of experience: February 1, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hello Sabrina!

We're so glad to hear about your positive customer service experience and appreciate your review! Thanks so much.

Indiana
1 review
0 helpful votes
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Positive and helpful
August 19, 2021

Used this site to create some personal documents. It was reasonably quick and easy to use the templates. All I had to do is print and get them notarized.
I ended up upgrading because you can only make 3 documents in the trial period. The 39.99 however was a much better price than if I had gone to an attorney.
I did have a question which I called customer service about and they were helpful to get me to the correct place and explained the situation thoroughly.
Overall, I'm truly pleased with the site.

Date of experience: August 19, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hey Jan,

We're delighted to hear you've had a positive experience with our service overall and appreciate you taking the time to share your feedback. Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Have a great day!

Louisiana
1 review
0 helpful votes
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Rocket Lawyer Customer Service - Justina
July 30, 2021

When I called to cancel my Rocket Lawyer account, Justina offered an alternative plan that was less expensive and perfect for what I might need. She made the change effective immediately, resulting in a much appreciated refund. That was a "win, win" with a caring and professional agent!

Date of experience: July 30, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hey Carolyn,

We greatly appreciate your review, thanks so much! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a wonderful day!

California
1 review
0 helpful votes
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Excellent Service
February 16, 2024

I did the free trial, called to downgrade, they answered right away. I was expecting to be transferred to a machine as all other companies are now doing. To my surprise an actual person answered and did not have to wait long. She was very knowledgeable, friendly, did not take her long to find my account. I would defiantly recommend this company.

Date of experience: February 16, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hey Ofelia,

It's awesome to hear about your positive customer experience and appreciate your review! Have a great day.

Minnesota
1 review
0 helpful votes
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Easement
October 31, 2019

Reply was swift, but, too much legal language for a simple easement for a private sewer line across the neighbors. Did not provide a good template for Minnesota, both husband and wife must sign. The Neighbor can grant a simple easement to remove title encumbrances from both properties. I have to seek counsel in Minnesota.

Date of experience: October 31, 2019
Velma A. Rocket Lawyer Rep
over a year old

Hello John,

We're very sorry that you've had this kind of experience with one of our documents. If there is anything that we can do to assist you with this matter at this time, please email us at customeroutreach@rocketlawyer.com.

Texas
1 review
7 helpful votes
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Shortly after visiting RocketLawyer website and setting up a profile, my yahoo email account was compromised. I would advise anyone needing online legal documents to go in a different direction. I highly suggest you do not create a profile.

Date of experience: December 10, 2014
Illinois
1 review
0 helpful votes
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Tutoring Contract
February 13, 2024

I received help from a simply wonderful person. She was patient, informative and lively. I so enjoyed talking to her and having her talk me through the process. I only wish there were more people like her.

Date of experience: February 13, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hello Ann,

Thank you so much for your review, we're really glad that your experience with our customer service was a positive one! Take care.

Pennsylvania
1 review
0 helpful votes
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Prompt service, met expectations
December 16, 2018

I used Rocket Lawyer to file my LLC paperwork and as a registered agent. So far everything has met my expectations. I had a couple questions and they were prompt and personal in responding, which was great.

Date of experience: December 14, 2018
Rocket L. Rocket Lawyer Rep
over a year old

Hi Leigh,

Thanks for sharing your feedback, it's greatly appreciated! If you have any questions or concerns, please feel free to email us at customeroutreach@rocketlawyer.com for assistance. Thanks again!

New Jersey
1 review
0 helpful votes
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Cancel service
August 12, 2021

I called to cancel my service and a very nice young lady provided me with another service option. She was extremely helpful, pleasant and reassuring. Perfect call for me at the end of my Customer Service workday.

Date of experience: August 12, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hey Kimberly,

Thanks for your review, we greatly appreciate it! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Thanks again!

Arizona
2 reviews
0 helpful votes
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NDA
June 6, 2018

Easy template, and awesome experience. We needed a quick Non-Disclosure Agreement for reviewing writings, and found Rocket Lawyer online. Found your competition first, but, did not care for their sign-up process. Thank you for your trial option!

Date of experience: June 5, 2018
Rocket L. Rocket Lawyer Rep
over a year old

Hi Jarita,

So glad that you've had a positive experience with our service and we appreciate your review! Feel free to email us at customeroutreach@rocketlawyer.com with questions or concerns. Thanks!

Rhode Island
1 review
0 helpful votes
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Excellent customer service!
July 6, 2021

The Rocket Lawyer website provides an outstanding service for those of us in need of legal forms which can be created at home. The customer service is responsive and pro-active. Great experience overall! Thank you Rocket Lawyer!

Date of experience: July 6, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hey Lorie,

Thanks so much for your review, we're so glad that you've had such a positive experience using our service! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Have a great day!

California
1 review
0 helpful votes
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Appreciation for Outstanding Customer Service
April 5, 2024

I wanted to take a moment to express my gratitude for the exceptional service provided by Kim. Her warmth and welcoming demeanor truly made my experience with Rocket Lawyer a positive one.

Kim's assistance was invaluable, and she consistently ensured that my needs were met promptly and effectively. Her dedication to customer satisfaction is commendable and greatly appreciated.

Thank you once again for the outstanding support, and please extend my appreciation to Kim for her exceptional service.

Date of experience: March 26, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hello there,

Thanks so much for your review, we're so glad to hear about your positive experience with our customer service! Take care.

Wisconsin
1 review
0 helpful votes
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7 day trial and refund
February 7, 2024

I signed up for a 7 day trial to make a document. It was helpful, but not needed. I didn't see an automatic renewal on the site so thought I would get a notice before an additional charge. I received the charge today so I called right away. Karen was polite and courteous! She cancelled the account and issued the refund without any pushback. THANK YOU! I don't foresee needing this in the future, but if I do I will be back. I will also point my friends to it.

Date of experience: February 7, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hello Grace,

We appreciate your review and glad you've had a positive experience! Take care.

Ohio
1 review
0 helpful votes
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Excellent Layman's Tools
November 30, 2017

This was the best & economically sound source for obtaining legal documents without having to go through an attorney which has all the tools & consultation of an attorney at a fraction of the cost. All I needed was a Quit Claim Deed to settle some property & it was so easy to download, following good instructions and executing the legal document myself successfully.

Date of experience: November 30, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hey John,

We're pleased to know that you've enjoyed our product and we appreciate your review. If you have questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Thanks!

Washington
1 review
0 helpful votes
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Affidavit
June 18, 2018

Second time I needed a quick Affidavit and Rocket Lawyer website
Is extremely easy to use. The form they provide is simple to fill out
And very clear for immediate signatures. I can access the website, process the information and get it notarized outside in less than
An hour. I really appreciate Rocket Lawyers website. Beside, the
Speedy document creation, it costs less than $20. Unbelievably, outstanding resource. Also, call-in to them is fast with knowledgeable people answering the phones on a timely basis.

Date of experience: June 16, 2018
Rocket L. Rocket Lawyer Rep
over a year old

Hey Renee,

We appreciate your review and we're really glad to hear that our services have benefited you! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!