About the Business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
I was sitting in a bank, 3 minutes before they were closing frantically trying to open up a business account and could not find my EIN number in my rocket lawyer account. A call to rocketlawyer and quick transfer to the incorporating people got me an email with the document in like 30 seconds. It was awesome. I felt super taken care of!
Tasen Willard, Thank you for your help and understanding. You made my experience an an enjoyable one.
Hi Stacey,
We're really glad to know that one of our representatives provided you with such a great experience! If you have any further questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Thanks!
Needed assistance with frequently asked questions. Ms. ABBY walls was, very informative and prompt... great!
Hi Rachelle,
We're really glad that you've had such a great experience with one of our representatives and we appreciate your review! Please email us at customeroutreach@rocketlawyer.com with any questions or concerns.
Josh took care of my issue immediately with no hassle. He was great and things were done very quickly and friendly. If I were to know someone who was looking for a subscription service such as this I would definitely recommend Rocket Lawyer.
Hi Michael,
We appreciate the review and glad that your experience with one of our representatives was such a positive one! If you have general questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com.
Rocket lawyer is a great site and easy to use and one day when i have more applications for it i may very well get a full time membership.
Hi Taylor,
We're so glad that you've enjoyed your time with us and hope you come back for your legal needs! If you need anything at this time, please email us at customeroutreach@rocketlawyer.com.
Strongly recommend this company. I have several Rentals and I like how easy the lease agreement was to fill out.
Hey Rodney,
We appreciate your review and we're glad that you've enjoyed our online legal documents! Please email us at customeroutreach@rocketlawyer.com with any general questions or concerns.
The tech was very helpful at getting my document and password. I needed help on logging on to the website.
Hi Liz,
Thanks for your review, we appreciate it a lot! We're glad that we were able to assist you. If you have questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com.
Freakin awesome customer service. Chris Calderon is awesome! And the user experience is awesome! You guys are my chief legal officer!
Hey David,
We're happy to know that you've had such a wonderful experience with one of our representatives and thanks for being a Rocket Lawyer member! Please let us know if you have any general questions or concerns at this time by sending an email to customeroutreach@rocketlawyer.com. Thanks!
CHRIS helped me understand a lot in a short amount of time. He was able explain things in a simple way and helped me get my tax if number. I was able to get the forms I needed without any worry.
Hi Kenneth,
Thanks for the review and we're glad that you've had a positive experience with one of our representatives! If you have general questions or concerns at this time, send us an email at customeroutreach@rocketlawyer.com.
Tiera was AWESOME and incredibly helpful! She deserves a raise for going above and beyond! The world would be a better place if more people were like her.
Hi Tyler,
We're happy to know that you've had such a great experience with one of our representatives! Please let us know if you have general questions or concerns by emailing customeroutreach@rocketlawyer.com.
Chris was very professional in informing me of what Rocket lawyer offers to the customer. He helped me understand a lot of the perk this firm offers. He stated that he would call me and inform me before my free trial was up to see if Id be interested in purchasing the full year service.
Hey Dwayne,
We're really glad that you've had such a positive experience with one of our representatives! If you have general questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com.
I did not know my account was set on a premium monthly rate. When I called, they gave me a refund for the months I did not use the service. The process was fast and easy.
Hi Ben,
Thanks for taking the time to leave us a review and we're glad that we could resolve your matter. If you have further questions or concerns at this time, please send us an email at customeroutreach@rocketlawyer.com. Thanks again!
Very professional and efficient, very fast on response and results will definitely recommend to friends and family
Hi David,
We're happy to know that your experience with our representative(s) was such a positive one! Please email us at customeroutreach@rocketlawyer.com with any further questions or concerns.
Had an issue with Google saying this was a free revive and after filling out all the forms, the site was asking for a fee to be paid. Karena resolved problem immediately
Hey Cindy,
We're so sorry that there was some trouble in the beginning, but we're really glad that one of our representatives was able to get everything worked out for you! If you have any general questions or concerns, please email us at customeroutreach@rocketlawyer.com.
Justina was extremely helpful in getting me a refund AND the right service. I'm a Paralegal student and only wanted the trial for homework purposes.
Hi Jamie,
We're so glad that you've had a positive experience with one of our representatives and that we were able to assist you! If you have questions or concerns at this time, just send us an email at customeroutreach@rocketlawyer.com. Thanks!
They are very good at communicating what is required in documents as well as following through. They are easy to reach and reply promptly for any inquiries you may have.
Hi NestReady,
Thanks for your review, we really appreciate it! We're happy to know that you've enjoyed our online document creation also. Email us at customeroutreach@rocketlawyer.com with any questions or concerns.
I loved how they explained every step of my process and how simple it was to use! I would highly recommend your website to friends, family and business associates!
Hey Ruth,
We appreciate you spreading the word about what we do here at Rocket Lawyer and we're so glad that you've enjoyed what we provide! Please email us at customeroutreach@rocketlawyer.com with any questions or concerns.
I needed a new rental agreement and was quoted hundreds of dollars to make a lease from scratch. Instead I was able to make this in about an hour for less than $50. Covered everything I need. I would have liked to see a clause in here about inspections on the property though! This is something I definitely wanted to maintain from my old lease but completely forgot about till after the tenant had signed the lease.
Hi Howard,
Thank you for your review, we greatly appreciate it! I've sent you a direct email as to how customers are able to manually edit their document(s). Our documents are pretty generalized, so they may not always be exactly what everyone needs. Please keep in mind that we do recommend getting your document reviewed by an attorney if it's manually edited to ensure its legality. Feel free to respond to my email if you have any questions or concerns.
This process answered my needs for a lease agreement. It made things very simple for me
And was recognized by the person who is leasing for me as a valuable agreement.
Hi Carol,
We're really glad that you've enjoyed our document creation online and we hope you visit us again for your legal needs! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.
So helpful. Forms are great and easy to use. So many to choose from. Thorough and complete. I am very pleased with all that this site offered.
Hi Leah,
Thanks for the review and we're happy to know that you were able to get what you needed with us! Please email us at customeroutreach@rocketlawyer.com with any questions or concerns at this time.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Shafiq,
We're so glad that you've had such a wonderful experience with our customer service and that they were able to take care of you in such a timely matter! If you have general questions or concerns, please email us at customeroutreach@rocketlawyer.com.