About the Business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
I needed a quick lease and Rocket was very helpful with a detailed lease. Since I had a 7 day trial I added quick Wills as our were 30 years outdated.
I needed an employment manual for a non-profit. In 15 minutes I had the complete handbook that is compliant with the employment laws federally and in the state if AZ.
Hi Rachel,
Thank you for your review and we're so glad that our services were able to assist you! If you have general questions or concerns, just email us at customeroutreach@rocketlawyer.com.
After having set up my LLC through Legal Zoom in 2015, I was ready to add my two friends who have helped get to where we are now in late 2017. I wanted to get a clear agreement on what we had been discussing for years, and was able to do so at moments notice through Rocket Lawyer. I even foolishly left out one of the three signature slots and got a fix on the phone within minutes, and we are all signed and ready to start 2018 off with a bang. Will probably pick up a membership soon, so all the legal questions that come up can be handled with confidence.
Hi Isaac,
We're really glad that you were able to get what you needed from us and we hope that you'll come back for your legal needs in the future! If you have general questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Thanks!
Overall the product meets my legal needs. However, i wish the incorporation process is a bit faster and smoother.
Hi Dave!
Thanks for your feedback! We really appreciate it. Unfortunately, we cannot make the process any faster besides expediting your incorporation order, but if that isn't fast enough then we apologize. Since we do need to send in the information to the state of the incorporation for them to file it, it makes the process a bit longer and that is something that we cannot control ourselves. If you have general questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com.
My problem was identified immediately and I was very pleased and impressed when I was issued a credit for an extra account I accidentally opened. I am a huge fan of Rocket Lawyer and I use it with great success and satisfaction, avoiding exorbitant legal fees for simple documents. I understand there are times when professional legal advice is necessary and I love that my documents can be reviewed right on your website.
Hey Jacqui,
We're so glad that we could assist you with your situation and we hope you come back for any legal needs that you may have in the future! If you have questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com.
Perfect site to go to for getting form. After finding the form at home for months then after I did the form it cam to me where the form was, they were really nice about the whole thing. Thanks
Hi Genevieve,
Thanks for your review and we're really glad that our services were able to benefit your legal needs. If you have general questions or concerns, just email us at customeroutreach@rocketlawyer.com.
I spoke with Justin A over the phone with a few questions I had about opening my LLC. He had a lot of knowledge and answered everything over and above my satisfaction. In addition, he informed me about other products and deals I could access through Rocket Lawyer and I was glad to add that to my account! I've been a paying member for about a year now and I am VERY happy with the service!
Hey Christopher,
We're so glad that you've had such a wonderful experience with one of our representatives! If you have general questions or concerns, feel free to email us at customeroutreach@rocketlawyer.com.
I had used Rocket Lawyer in the past and found it easy to navigate. But now it is a lot more efficient and direct.
Hey Brian,
We're so glad that you've enjoyed our services and hope you come back for your legal needs! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com.
Chris handled the call efficiently and professionally. My membership was up for renewal. He gave me a couple options and up sold me to the two year prepaid membership.;-) It was done in a way that was professional and not pushy, so I didn't mind. Things were handled well. Thanks Chris!
Hey Stephen,
Thanks so much for your review and we're glad that you've had such a wonderful experience with one of our representatives! If you have general questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Thanks!
Ryan was very helpful with a billing issue. I also used their service for writing a will. I recommend their services.
Hi Paul,
We're really glad to know that your experience with one of our representatives and services was such a positive one! Please email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!
It is easy and fast. Takes so much work out of drawing up contracts. SAVES TONS OF TIME! This is my go to spot for any type of legal document.
Hey Drika,
Thanks for your review and we're so glad that you've enjoyed our online document creation! If you have questions or concerns, feel free to email us at customeroutreach@rocketlawyer.com.
Fast easy will prep; i had a problem and the back office took care of it immediately- answered the phone immediately and resolved the problem. Highly recommend this service.
Hey Catherine,
We greatly appreciate your review and glad that we were able to help you out! If you have further questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com.
The living trust software worked well for me. However, the will software was not so good. It didn't have anywhere for you to list your assets and their disposition. The lawyer advice was also not great. I asked a question, and got back a cryptic answer, as if they wanted you to pay to get a better answer.
Hi Karen,
Thanks for taking the time to leave us a review, but we're so sorry to hear about your experience with our Attorney Services. We have reached out to you via private message on SiteJabber in hopes of resolving this matter with you. Again, we apologize for this and hope that we can improve your experience.
She was fantastic and solve my issue quickly and very friendly. My problem was resolved properly and as promised I received the email confirmation soon after completion.
Hi Kevin,
Thanks so much for your review and we're happy to know that you've had such a wonderful experience with one of our representatives! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com.
I was able to draw a lease amendment for a commercial lease and edit it to apply to our specific lease agreement. L
Hi Wanda,
We appreciate your review and we're happy glad to know that you've had a great experience with our online document creation! Please email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!
Chris was Really helpful and did every thing he could to give us a discount on their services.
Very Nice Person.
He was always asking if there was anything else he could help us with and to call him at his direct line anytime.
Hi Guohua,
We're so glad that your experience with one of our representatives was such such a positive one! If you have any general questions or concerns, feel free to email us at customeroutreach@rocketlawyer.com.
Very easy to apply... Step by Step instructions.And the cost was very inexpensive. I would recommend this webpage..
Hey Shirlene,
Thanks for your review, we appreciate it a lot! We hope that you come back in the future for your legal needs. Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.
I had an issue where I needed to get a refund for several months of billing, and the customer service team was friendly, helpful and exceeded my expectations. I would be happy to refer this service to my friends and colleagues. Keep up the great work!
Hey David,
I'm glad that we were able to assist your and better your experience with us. If you have further questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com.
I liked the template I was able to create for selling an auto for texas.
There are 2 things I didn't like.
1st: The $20 price was too much for that document, when it's free at the courthouse but the court near me was closed due to Harvey floods.
2nd: The document did not have a selection if the seller prefers to take down payment and decides to take payments a month from seller. There should be an option there and to be signed in front of notory if they fill yes for payments.
Other then that the form is good.
Hey Arnoldo,
Thanks so much for your feedback and I've emailed you directly in regards to your experience. We appreciate your review and hope that we can improve your experience.
Our business had a transaction contract legal matter, and the advice from a generous Rocket Lawyer attorney pointed us directly to a resolution.
Hey James,
We're really glad that our services were able to assist you and we hope that you'll come back for your legal needs in the future! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Pamela,
We sincerely appreciate your review and we're happy to know that you were able to get what you were needing from us! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.